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Community Relations Executive

CareTen Inc

Hackensack, NJ

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JOB DETAILS
SKILLS
Business Development, Case Management, Communication Skills, Community Development, Community Programs, Community Relations, Computer Skills, Customer Relations, Customer Service Evaluation, Customer Service Management, Customer Support/Service, Customer Training, Develop and Maintain Customers, Healthcare, Home Care, Leadership, Marketing, Marketing Campaign, Marketing Strategy, Media Buying and Planning, Online Marketing, Presentation/Verbal Skills, Public/Media/Press/Analyst Relations, Sales, Sales Forecasting, Sales Prospecting, Set Goals, Social Media Marketing, Training/Teaching, Willing to Travel, Writing Skills, eCommerce Sales
LOCATION
Hackensack, NJ
POSTED
30+ days ago
Benefits:
  • 401(k) matching
  • Competitive salary
  • Flexible schedule
  • Paid time off
  • Training & development

POSITION SUMMARY: The Outside Community Executive will be responsible for organizing and implementing referral development, marketing, building strong client relations to ensure awareness, education and a positive community image of CareTen, Inc. Must be able to work independently, set and track goals and develop an effective community outreach program that educates referral sources about CareTen, Inc. Ensure delivery of excellent customer service and quality homecare with focus on delivery and coordination of client services, growth & development of client census (through relationship building) and ongoing case management.


PRIMARY RESPONSIBILITIES:
1. Demonstrate and communicate the core values of CareTen, Inc.
2. Develop relationships, in accordance with The CareTen Promise, with referral sources, physicians, and other healthcare professionals.
3. Develop and grow caseload.
4. Market and sell CareTen services by clearly articulating the benefits of CareTen.
5. Develop a marketing campaign which will include PR planning, social media marketing, online marketing, sales forecasting and strategizing to increase client census.
6. Represent the agency at health fairs and community functions.
7. Collaborates with leadership in targeting new business development opportunities.
8. Engage and educate prospective clients and their families about home care and prepare them for the transition home.
9. Provide post transition home follow up to confirm positive client outcomes.
10. Complete detailed weekly reports in accordance with marketing strategy.
11. Continually research and identify sources for client referrals.
12. Perform related duties, or as required or requested by supervisor.
13. Successfully oversee and manage all customer service related contact made to the office after normal business hours as necessary.


MINIMUM QUALIFICATIONS:
1. Exemplifies characteristics of The CareTen Promise: trust, empathy, and nurture.
2. Excellent verbal and written communication skills.
3. Ability to represent the company in a variety of settings in the community with respect to service territory.
4. Demonstrated track record of strong interpersonal skills.
5. Competence in basic PC skills required to perform job functions.
6. Prior sales or marketing experience a plus.
7. 2+ years of home care space a plus.
8. Reliable transportation; travel up to 75% of the time within service territory.


We are looking for a road warrior. This is an ideal role for someone looking for work life balance. The position will come with base salary and performance based bonus. This is a Part Time Position (can be full time, flexible for the right candidate).

About the Company

C

CareTen Inc

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