Community Responder

Community Responder

Salary

$44,366.40 - $46,571.20 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601120

Department

Community Safety Department

Division

CM-Community Response

Opening Date

05/26/2026

Closing Date

6/10/2026 11:59 PM Mountain

Bargaining Unit

CW

• Description
• Benefits
• Questions

Position Summary

Provide support to community members in need of assistance related to inebriation, homelessness, addiction and mental health; provide assistance to public safety departments with coordination and control of incidents involving the Albuquerque Community Safety Department; attend community neighborhood meetings to promote safety and well-being; develop relationships; promote safety and well-being and connect communities/residents with resources.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essential functions may include but are not limited to the functions listed below. Must be able to perform the essential functions of the job with or without a reasonable accommodation.

• Assist persons in need of non-medical assistance such as inebriation, homelessness, addiction, mental health, etc.
• Provide support to other public safety departments with coordination and control of incidents involving the ACS Department.
• Assist persons experiencing homelessness with connection to services by coordinating with a variety of network providers.
• Attend community neighborhood meetings to promote safety and well-being.
• Visit and engage with communities; develop community relationships; connect communities/residents with resources; may recommend referrals to organizations who provide continuum of care.
• Document incidents, provide data, and prepare a variety of reports regarding community and neighborhood activities.
• Participate in a variety of diverse activities both within the agency and in the community.
• Operate public safety computer dispatch and other related computer systems.
• May provide non-medical, voluntary transportation to residents in order to connect them to the appropriate community resources, if appropriate.
• Assess a variety of non-emergency situations involving unknown individuals/circumstances and provide appropriate support or refer/request appropriate support; alert first responders of situations requiring an emergency response.
• Assist and coordinate with fire/rescue, law enforcement, area hospitals and other partnering agencies during the referral process.
• May respond to calls from mobile crisis team or other ACS Responders to provide support to the unhoused population.
• May respond to 311 requests for assistance with needle and drug paraphernalia on public property; address and evaluate situation to provide a safe resolution; coordinate with other departments as needed.
• Provide traffic control assistance as needed for situations related to the ACS Department.
• May respond to 311 complaints related to abandoned vehicles; visit vehicle location; identify resolution; and coordinate appropriate action to address issue.
• May perform CPR & First Aid, as situation requires.
• Ensure sound and effective safety practices.

SUPPLEMENTAL FUNCTIONS:

• Attend and participate in group meetings and trainings.
• Perform related duties and responsibilities as assigned.

Minimum Education, Experience And Additional Requirements

Education and experience directly related to the minimum requirements below may be interchangeable on a year for year basis.

Associate's degree in psychology, criminal justice or social work; and

Two (2) years of experience in community outreach, community safety or social work experience.

ADDITIONAL REQUIREMENTS:

Possession of a valid New Mexico Drivers License, or the ability to obtain by date of hire.

Possession of a City Operators Permit (COP) within six (6) months from date of hire.

Successful completion of a security background check conducted by the Criminal Justice Information Services (CJIS) of the Federal Bureau of Investigations (FBI)

Work flexible hours, including weekends, nights and holidays as required.

Bilingual (Spanish/English) preferred.

One (1) year probationary period.

Working Conditions

Environmental:

Field environment; travel from site to site; exposure to heat, cold, and environmental hazards.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for standing, walking, kneeling, crouching, and climbing for extended periods of time. Must be able to operate while wearing PPE, such as Body Armor, gloves, mask, and protective outer clothing.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Are you bilingual in English/Spanish?

• Yes
• No

02

Are you able to work flexible hours, including evening meetings, and occasional weekend hours.

• Yes
• No

03

Do you possess a valid New Mexico Drivers License, or have the ability to obtain by date of hire (attach a copy of your Drivers License)?

• Yes
• No

04

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

05

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV