Community Service Inspector (Operational Quality & Efficiency)

Community Service Inspector (Operational Quality & Efficiency)

Salary

$22.27 - $23.77 Hourly

Location

5500 McCarty

Job Type

Full Time

Job Number

39620

Department

Houston Public Works

Opening Date

09/23/2026

Closing Date

10/7/2026 11:59 PM Central

• Description
• Benefits
• Questions

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Transportation and Drainage Operations/Operational Quality & Efficiency

Reporting Location: 5500 N McCarty St, Houston, TX 77013, USA

Workdays & Hours: TBD *

• Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Investigates all service requests and creates work orders as needed within established deadlines. Completes minor repairs (i.e. replace missing asset covers, small debris removal, installing temporary barricade, etc.) Utilizes new computer technology, i.e. iPads, tablets, and mobile applications. Performs inspections, identifies problem areas and recommends solutions. Meets with the general public, civic groups, contractors, technical professionals and businesses to respond to inquiries and resolve problems. Performs record keeping activities to maintain filing systems, reports and documentation. Prepares and submits various technical reports.

WORKING CONDITIONS

This position routinely requires lifting moderately heavy items (up to 40 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions.

This is a Houston Public Works Emergency Management position at the Tier I Level.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED certificate and up to eighteen months of specialized education or training in a specific area or trade.

EXPERIENCE REQUIREMENTS

One (1) year of experience related to customer service or an area of inspection to be performed is required.

Depending on the area of specialty, the position may require the experience listed above to be journey level, received after completion of an apprenticeship program.

MINIMUM LICENSE REQUIREMENTS

Requires a valid Texas drivers license and compliance with the City of Houstons policy on driving.

PREFERENCES

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED: None

However, the Department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION: Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade - 16

APPLICATION PROCEDURES

Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.

Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6737.

If you need special services or accommodations, call 832-393-6737. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process

EOE - Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individuals sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

01

Please selected the highest level of education you completed.

• Less than High School Diploma/ GED
• High School Diploma/ GED
• High School Diploma/ GED with 18 months of specialized education or training
• Associates Degree
• Bachelors Degree or higher

02

Do you have a valid/current Texas drivers license?

• No
• Yes
• My license is presently restricted, suspended or revoked.

03

How many years of experience do you have with Work Order Systems?

• None
• Less than 6 months
• At least 6 months, but less than 1 year
• At least 1 years, but less than 2 years
• At least 2 years, but less than 3 years
• At least 3 years or more

04

Please select the tasks you have at least 1 year of experience performing. (Check all that apply)

• Performing field investigations
• Meeting/speaking with customers regarding their concerns water distribution assets
• Processing service requests and/or work orders
• None of the above

05

Please select the following applications you are proficient in using. (Check all that apply).

• None
• Lagan/CRIS
• IMS/Cityworks Desktop
• Freeance Mobile

06

Give an brief example of how you would inspire an unproductive employee.

07

How many years of experience related to customer service or the area of inspection to be performed.

• No experience
• Less than 1 year
• At least 1 years, but less than 2 years
• At least 2 years, but less than 3 years
• 3 years or more

08

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?

• Yes
• No

Required Question

Employer City of Houston

Address 901 Bagby St

Houston, Texas, 77002

Website https://www.houstontx.gov/