Community Service Officer

Community Service Officer

Salary

$29.39 - $47.67 Hourly

Location

Minneapolis, MN

Job Type

Part-Time

Job Number

2026-00082

Division

Metro Transit

Department

Transit Police Patrol Serv

Opening Date

04/09/2026

• Description
• Benefits
• Questions

WHO WE ARE

We offer tuition reimbursement of $4,500 every 6 months, up to a total of $18,000!!!

The Metro Transit Police Department is currently hiring* part-time, benefits eligible, Community Service Officers to provide varied support services to the department by performing duties that do not require a licensed peace officer. This is a uniformed non-sworn position that provides police visibility and customer relations to the public, with a focus on the transit riding community.

• This posting is to fill current vacancies, as well as create an eligible list for future vacancies for up to 6 months. Being placed on an eligible list does not ensure you will be hired.

To find out more about the Metro Transit Police Department, please click here.

We are committed to supporting a diverse workforce that reflects the communities we serve. Nearly half of our department is made up of women and people of color.

The Metro Transit Police Department is one of the fastest growing agencies in the state due to the expansion of light rail and Rapid Transit Bus systems. We are a licensed police force committed to the safety of our customers and employees, serving eight counties and approximately 85 cities in the region. There is an authorized strength of 171 full-time officers, 55 community service offers, and 40 administrative staff dedicated to one thing: public safety on and near our transit system.

Our mission statement is: Safeguarding the transit community with integrity and professionalism while building trust through community partnerships. We strive to provide excellent police service each and every day. Our core values of honesty, respect, and service are how we will fulfill our mission.

The part-time CSO positions are eligible for benefits, including, but not limited to, medical, dental, and paid time off, and tuition reimbursement. Tuition reimbursement is offered up to $4,500 every 6 months, up to a total of $18,000.* The starting pay is $29.39 hourly.

• Time commitment will apply.

What you would do in this job

As a Metro Transit Community Service Officer you will:

• Perform pedestrian/crowd control at large events such as Twins, Gophers and Vikings games.
• Provide pedestrian control at light rail stations. May use handcuffs, chemical irritants to control volatile situations.
• Assist sworn officers with fare inspections by checking fare tickets, writing citations on the light rail and conduct bus security, and parking enforcement.
• Perform clerical and maintenance support as needed.
• May transport evidence or paperwork to a Crime Lab, BCA, court, prosecutor s office, etc.
• May complete police reports that dont require a sworn officer to complete.
• Performs other duties as assigned.

What education and experience are required for this job (minimum qualifications)

• A High school diploma or general education degree (GED) and
• Must currently be enrolled in an accredited college or university program seeking a degree in a Law Enforcement related field
• Must be able to perform duties in the work environment and physical requirements sections listed below

License/Certifications:

• Valid drivers license with an acceptable driving record

What knowledge, skills and abilities you should have within the first six months on the job:

• Ability to regularly work a minimum of 20-25 hours per week
• Able to solve practical problems, interpret instructions, complete simple addition and subtraction, copy, count and record information
• Understand and follow verbal, written and/or demonstrated instructions, read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Accurately copy data from one source to another
• Requires the skill to provide basic client services and basic directions to the public and other agencies within the organization
• Communicate effectively verbally and/or in writing with customers or staff, to complete time report, to coordinate schedule to meet hourly limits and meet department needs
• Knowledge of basic business software, Microsoft Office (i.e. word, excel, email, etc.)
• Ability to write routine reports and correspondence
• Ability to work independently with little supervision and self-motivate
• Ability to remain free from any physical, emotional or mental condition that might adversely affect the CSO duties
• Ability to administer first aid and assist medical personnel if called upon
• Ability to drive a car/SUV at normal speed and at all times of the day/night.

Physical requirements of the position:

• Ability to sit, stand, walk and twist on a frequent basis
• Ability to lift up to 125 pounds when assisting in carrying and lifting a stretcher with a person
• Ability to possess cardiovascular fitness for rapid stair climbing and other situational needs
• Ability to balance self while handling weighted equipment
• Ability to lift up to 50 pounds from floor to waist
• Ability to lift up to 20 pounds from waist to overhead
• Ability to carry up to 50 pounds
• Ability to kneel, crouch balanced without support
• Ability to push/pull people/objects up to 185 pounds using total body movements
• Ability to walk long distances (e.g., up to one mile at 3 mph minimum in under 20 minutes)
• Ability to hear within normal hearing range and good comprehension skills to follow directions

The physical requirements will be tested during the Medical and Work Performance exams.

What you can expect from us:

• We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
• We encourage our employees to develop their skills through on-site training and tuition reimbursement.
• We provide a competitive salary and benefits for this part-time position.

More about why you should join us!

Additional information

Union/Grade: Non Represented / Grade C

FLSA Status: Non-exempt

Safety Sensitive: Yes, subject to Non-DOT random drug tests.

Starting hourly rate is $29.39.

SELECTION PROCESS:

The MTPD is committed to selecting individuals who are in alignment our mission and the values of honesty, respect, and service. Therefore, candidates will be referred to the hiring supervisor for consideration based on the evidence collected in the following assessment process:

What steps the recruitment process involves:

• Minimum Qualification Review - Review by Human Resources to ensure minimum qualifications are met

• Panel Interview - Scored structured panel interview

• Background Check - Candidates must pass a thorough background investigation and credit check conducted by the Metro Transit Police Department.

• After passing the background check, a conditional offer of employment may be extended.

• Psychological Evaluation - All candidates must be recommended for hire based on the psychological evaluation.

• Medical Examination / Work Performance Test / Drug Test - Candidates must successfully pass the medical examination, work performance test, and non-DOT drug test.

Criminal Background Checks:

Convictions are not an automatic disqualification from the selection process and must fall within Minnesota State Statute 6700.0700.

IMPORTANT: A lack of demonstrated adherence to our core values of honesty, respect, and service-or the submission of false or withheld information-may result in disqualification from employment consideration.

Candidates will be notified of their application status through email only.

The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.

If you have a disability that requires an accommodation during the selection process, please email HR-OCCHealth@metc.state.mn.us.

We believe our employees are a key to our agencys success! In order to attract and retain high quality employees, the Council provides a highly competitive benefits package both in choice and coverage levels. Some highlights about our benefits are listed below:

• Guaranteed monthly retirement income through Minnesota State Retirement System pension fund
• Opportunity to save additional funds for retirement on a tax-deferred basis through a voluntary deferred compensation (457) plan
• Two or more medical plans from which to choose, with employer contribution towards premiums over 80%
• Dental insurance, life insurance and vision insurance

The following benefits are provided to all employees as part of working for the Council. You will have access to free:

• Well@Work clinic
• bus/rail pass valued at over $1200 per year
• parking at many job locations
• fitness centers at many job locations
• Employee Assistance Program
• extensive health and wellness programs and resources

01

Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume to your application, it will be reviewed at the education and experience review step. I have read and understand the above instructions regarding supplemental questions

• Yes
• No

02

How did you first hear about this job opening?

• CareerForce Center
• Community Event/Organization
• Employee Referral
• Facebook
• Glassdoor
• Indeed
• Job Fair
• LinkedIn
• Metro Transit Bus Advertisement
• Twitter
• Website: governmentjobs.com
• Website: metrocouncil.org
• Website: metrotransit.org
• Website: minnesotajobnetwork.com
• Other

03

If you selected Other, please describe where you first heard about this job. OR if you selected Employee Referral, indicate the employees full name and job title. Type N/A if not applicable.

04

Do you possess a valid drivers license?

• Yes
• No

05

Do you have a High School Diploma or a GED?

• Yes
• No

06

Are you currently enrolled in an accredited college or a university program seeking to complete a degree in Law Enforcement?

• Yes
• No

07

Please indicate the school you are attending and the program you are enrolled in. Failure to provide this information may remove you from further hiring consideration.

08

When do you anticipate completing your law enforcement certificate or degree, including SKILLS?

09

Have you completed the "skills" portion of law enforcement schooling or are you currently eligible to be licensed as a police officer in the State of Minnesota?

• Yes
• No

10

When do you anticipate completing the SKILLS portion or your Law Enforcement program?

11

Are you able to speak any languages, other than English? If so, describe your level of proficiency with the language.

12

In order to meet agency needs, Community Service Officers must be flexible with their work schedules. Work schedules will most likely include a variety of the following hours: early morning, daytime, afternoon, nights and weekends. Do you agree to work a flexible work schedule?

• Yes
• No

13

Are your willing and able to work a minimum of 20-25 hours per week?

• Yes
• No

14

Are there certain days/hours you are not willing or able to work?

15

Please provide specific examples of how you have demonstrated 1) honesty, 2) respect, and 3) service to others. These values are highly important to the department and will be assessed throughout the selection process.

16

Why do you want to work for the Metro Transit Police Department as a Community Service Officer?

Required Question

Employer Metropolitan Council

Address 390 Robert St. N.

St. Paul, Minnesota, 55101

Website https://metrocouncil.org