Community Service Officer

Community Service Officer

Salary

$24.23 Hourly

Location

Racine Impound Lot 2215 S Memorial Dr, Racine, WI

Job Type

Full-Time

Job Number

202600053

Department

Racine Police Department

Opening Date

06/26/2026

Closing Date

7/10/2026 11:59 PM Central

• Description
• Benefits
• Questions

Job Description

We offer a great benefits package including medical, dental, pension program, HSA, and generous time off. City residents will earn a 4% differential on top of the hourly pay range. Learn more and apply today!

INTRODUCTION:

The Racine Police Department serves the City of Racine in Southeastern Wisconsin with a population of 77,816 people. We are a department that has adopted the philosophy of Community Orientated Policing and is a recognized leader in this area. Our Mission is to Protect Life and Property, Promote Community Partnerships, Build Trust and Serve with Honor.

POSITION PURPOSE:

Under the general supervision of the CSO Supervisor, is responsible for enforcing motor vehicle parking regulations and animal control laws. Community Service Officers will handle animals for the purpose of investigations of mistreatment or control of abandoned, dangerous or unattended animals, plus write parking citations for all parking violations.

Essential Duties

ESSENTIAL DUTIES:

• Duties include enforcing motor vehicle parking regulations and animal control per State Statutes, County, and City Ordinances. The CSO Civilian is required to handle animals for the purpose of investigations of mistreatment or control of abandoned, dangerous or unattended animals, in addition to issuing parking citations for parking violations.
• Responds to citizen complaints and completes reports for incidents that do not require a sworn police officer, regarding animal bites, barking dogs, animal at large, animal cruelty, and animal trap requests.
• Prepares for prosecutions, gives evidence and provides testimony in court as necessary.
• Investigates reports of animal attacks or animal cruelty, interviews witnesses, collects evidence and writes reports.
• Captures and removes stray, uncontrolled, abused, nuisance or wild animals from undesirable conditions, using nets, noose or other equipment as provided.
• Educates the public about animal welfare and animal control laws and regulations.
• Issues warnings or citations in connection with animal related offences.
• Check on complaints of abandoned vehicles within the City of Racine
• Make the determination whether these vehicles need an immediate tow or follow-up. If deemed appropriate, initiate the tows and receipt of the vehicle at the Impound Lot.
• Upon notification from Communications, meet vehicle owners at the Impound Lot and assist with the release of their vehicles and insure that the proper paperwork is signed and returned to the Police Department for filing.
• Work with other City Departments and coordinate with them on the removal of vehicles from private property locations.
• Work with the Patrol shifts on abandoned vehicle issues.
• While present at the Impound Lot, control and supervise citizen access to vehicles and secured storage areas.
• Complete Impound Lot Control Form and/or Phoenix data entry
• Performs other duties as assigned

CONDITIONS OF EMPLOYMENT:

Duties may involve an element of personal danger from animal bites, diseased animals, adverse weather conditions and irregular work hours and shifts.

Qualifications

MINIMUM QUALIFICATIONS:

• High school diploma or GED.
• One year experience in public contact work.
• Possession of a valid Wisconsin driver's license and a good driving record.
• Must be a citizen of the United States.

PREFERRED QUALIFICATIONS:

• Wisconsin Humane Officer Certification or ability to obtain within 1 year of hire.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Ability to follow oral and written instructions, communicate clearly, maintain records and write legible concise reports.
• Ability to establish and maintain effective working relationships with fellow workers and the public.
• Ability to work in adverse weather conditions.
• Ability to remain calm in confrontational situations.

Supplemental Information

PHYSICAL DEMANDS OF THE POSITION:

• Able to lift/carry/push/pull at least 50 lbs.
• Visual acuity.
• Able to hear normal conversation and communicate orally in a clear manner.
• Good manual dexterity of hands and fingers.

EQUIPMENT USED

Operates humane traps, mobile radios, cellular phones, and related animal control tools and equipment. Drives City utility pick-up truck.

This job description is intended to identify essential duties and also illustrates other types of duties that may be assigned. It should not be interpreted as describing all of the duties that will be required of an employee or be used to limit the nature and extent of assignments that an individual is required to perform. In addition to the responsibilities and duties listed, it is expected that employees maintain a consistent and reliable attendance record. Job descriptions are subject to revision at any time at the discretion of the City of Racine.

The City of Racine is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

City Employee Benefits - 2026

• Health Insurance

• 92.5% of the Premium is paid by the City of Racine - either single or family.

• Centivo administers the PPO Plans that are offered. You can chose from two high-deductible health plans and one low-deductible health plan, with two different networks offered.

• CVS Caremark administers our prescription plan

• Payment of $50 per month to employees who waive health coverage

• Health Savings Account (H.S.A.)

• A Health Savings Account (H.S.A.) is a tax beneficial savings account that can be used in conjunction with a qualified High - Deductible Health Plan. The funds put into an H.S.A. may be used on future, eligible health care expenses without any taxation. The City makes a prorated, one-time contribution to an employee's Health Savings Account, with the amount of the contribution determined at the time of hire.

• The maximum contribution amounts are determined by the IRS each year.

• Racine Employee Health & Wellness Center

• The Employee Health and Wellness Center run by Ascension Wisconsin is available to you and your dependent(s) if enrolled in the medical insurance

• It provides comprehensive services including clinic visits, health coaching, and preventative exams and health screenings.

• Life Insurance

• City provides one unit equal to your annual earnings

• Employee may buy additional insurance - each unit is equal to your annual earnings.

• Maximum additional life insurance is four units; For a total of five (5) units at the maximum coverage.

• Cost depends on age and annual salary

• Spouse and Dependent Life Insurance is available - maximum coverage is $20,000 for spouse and $10,000 for dependents, cost is $3.20 per month or half for $1.60/month

• Pension

• Wisconsin Retirement System, the contribution rate for 2026 is 14.4% Funded 50% by the City of Racine and 50% by the employee.

• Rates can change per year depending upon what is approved through WRS.

• Vacation

• Less than 4 years of continuous service - 96 hours

• At least 4 years but less than 9 years of continuous service - 136

• At least 9 years but less than 14 years of continuous service - 176

• At least 14 years but less than 21 years of continuous service - 216

• At least 21 years of continuous service - 256

• You may carry over up to 80 hours into the next year.

• During the first calendar year of employment, new employees shall earn vacation on a prorated basis based on the new employee's start date.

• Holidays

• 13 paid holidays, 12 scheduled and 1 floating

• Sick Leave

• Accrues at the rate of 1 day per full month worked.

• Casual Days

• You can earn up to 4 casual days based off the amount of sick time that you have accrued.

• You are also eligible for an additional casual day if you use 16 hours or less of sick time in the preceding year.

• Dental Insurance

• MetLife administers our dental plan with two options available to employees (Basic plan or Advanced plan). Employees pay the premium with a pre-tax payroll deduction.

• The City of Racine pays for the Basic Employee premium if you are enrolled in the medical insurance.

• Vision Insurance

• Superior Vision administers our vision plan with one option. Employees pay the premium with a pre-tax payroll deduction.

• Flexible Spending Plans

• Medical and Dependent Care Flexible Spending Accounts administered by Health Equity.

• The maximum contributions are determined by the IRS each year.

• Short Term Disability Policy

• Automatically enrolled in a short-term disability insurance policy through MetLife, excludes Water and Wastewater Utility Employees.

• 70% of annual income, up to 13 weeks with a maximum benefit of $2,000 weekly.

• Employee Assistance Program

• The City of Racine offers an employee assistance program through Advocate Aurora.

• Parental Leave

• 320 hours of paid parental leave, if eligible for FMLA. Water and Wastewater Utility employees are eligible for 80 hours.

• Deferred Compensation

• Provided through Nationwide, Security Benefit (RPA/The Standard) or Wisconsin Deferred Comp.

• Supplemental Insurance

• Provided through AFLAC Funded by payroll deduction

• Accident, Hospital & Cancer policies are available

• Tuition Reimbursement

• $4,000 per year, or 80% of the employees total tuition cost, whichever is lower.

• Student Loan Repayment Program

• The Student Loan Repayment Program, administered by Bakertilly Vantagen, helps assist you with the financial burden of the education that you have received. Non City of Racine residents can receive up to $1,200 per year towards student loan repayments, and City of Racine residents can receive up to $2,400 per year towards student loan repayments.

• Public Service Loan Forgiveness (PSLF)

• The PSLF Program promotes full-time public sector employment. Public Employees, may qualify for public service loan forgiveness after making 120 payments toward their student loans while working full-time in public service. This means that nurses, policeman, firefighters, public health, and government employees can be eligible for participation. The Forgiveness Program was designed uniquely to provide relief to those who are doing the best for our communities every day. To find out if you qualify for a forgiveness program call 866-706-5005.

• Wellness Incentive

• Employees, spouses, and retirees covered by the City health insurance plan who complete the Wellness Incentive requirements are eligible to receive $200, spouses receive $100.

• Fitness Reimbursement

• Employees, spouses, and retirees covered by the City health insurance plan are eligible for 50% reimbursement of their annual membership fee up to a maximum of $200 per household.

• Reimbursement also includes fitness classes and weight reduction programs.

• City of Racine Residency

• City of Racine employees that are non-represented are eligible for a 4% per hour pay differential if you provide proof that you are City of Racine resident.

• City of Racine residency pay differential rates are different for:

• Racine Police Association - 3% differential rate

• Local 321 Firefighter Union - 3% differential rate

• Transit Union - 2% differential rate

• You can receive additional City contribution into your H.S.A. account if you are a City of Racine Resident. Residency contributions are based on what

• Homebuyer Down payment Assistance Program

• The City of Racine Employee Homebuyer Assistance Program offers up to $10,000 in down payment and closing cost assistance to help you purchase your dream home in the City of Racine - Submission deadline for applications is August 1st, 2026.

• Racine Financial Empowerment Center

• The Racine Financial Empowerment Center (FEC) provides free one-on-one professional financial counseling for all City of Racine employees, and residents of the City of Racine.

Additional information about the City's comprehensive benefits package can be found on the following website; Active Employees - City of Racine - Human Resources Department

01

The work hours for this position will be Monday through Friday from 6:00am to 2:00pm with training hours being Monday through Friday from 8:00am to 4:00pm . Are you able to work these scheduled hours?

• Yes
• No

02

Are you a citizen of the United States?

• Yes
• No

03

This position requires a minimum of a High School Diploma or equivalent. Please select your highest level of education.

• High School Diploma or Equivalent
• High School Diploma or Equivalent with Some College
• Associates Degree
• Bachelors Degree
• Masters Degree
• None

04

Do you have a valid Wisconsin drivers license?

• Yes
• No

05

How many years of experience do you have with public contact work?

• Less than 1 year
• 1 - 2 years
• 3-4 years
• 4 or more years
• None of the above

06

Describe your experience with public contact work as it relates to this position.

07

Do you currently posses a Wisconsin Humane Officer Certification?

• Yes
• No

08

Are you comfortable with writing parking tickets?

• Yes
• No

09

Do you have previous experience capturing and removing stray, uncontrolled, abused, nuisance or wild animals from undesirable conditions using nets or noose? If so please describe.

10

Write about an important decision you have made regarding a task or project at work. What factors influenced your decision?

Required Question

Employer City of Racine

Address 730 Washington Avenue

Room 204

Racine, Wisconsin, 53403

Phone 262-636-9175

Website https://cityofracinewi.gov