Community Services Counselor-Resource Navigator

Community Services Counselor-Resource Navigator

Salary

$74,749.32 - $95,401.32 Annually

Location

Main County Campus-3000 Rockefeller Ave, Everett, WA

Job Type

Full-Time

Job Number

2026-00262

Department

Human Services

Division

Human Services Housing & Community Services

Opening Date

08/25/2026

Closing Date

9/9/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

Join our Snohomish County Human Services Team!

The office of Housing and Community Services is hiring one (1) Community Services Counselor Resource Navigator position. Resource Navigators work in a supportive team environment collaborating with colleagues and community agency staff, to support households experiencing homelessness to resolve their housing crisis.

An ideal candidate for this position:

• Has experience working with low income, indigent or homeless populations;
• Has a desire to assist clients with accessing services and achieving self-sufficiency;
• Demonstrates a commitment to equitable systems and processes;
• Will be able to establish and maintain effective relationships with clients, social service program staff, other county staff, and the public.

Bilingual English/Spanish preferred.

To Be Considered:

Applicants must electronically submit an application through Snohomish County's NeoGov site by 11:59 p.m. on the closing date. A resume and cover letter are required, along with a copy of your drivers license. When your application is complete, verify the information and make sure there is nothing missing. Be sure to verify your education and/or

experience comply with the minimum requirements section of this posting. Click on APPLY & SUBMIT and then click on CHECK APPLICATION STATUS. If you have problems with your application, please contact NeoGov Application Support at 855-524-5627.

About Human Services:

Human Service Department mission is to help all persons meet their basic needs and develop their potential by providing timely, effective human services and building community.

The Human Services Department includes 350+ diverse, friendly and dedicated employees who benefit from outstanding benefits and competitive wages. Employees are appreciated and have the opportunity to make a real difference in our community. Snohomish County is thriving and is a great place to live, work, play, and raise a family. We strive to not only provide a meaningful job, but a life-long career at Snohomish County.

Job Offers are contingent on successful completion of reference and background checks. Snohomish County will not sponsor or take over sponsorship of an employment visa for this opportunity. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.

Snohomish County Human Services strives to be an equitable and trauma-informed department. Our department believes every interaction, procedure, and policy provides an opportunity to build a pathway toward a more resilient and restorative Snohomish County.

Please reach out to hsd.recruiter@snoco.org with any questions regarding this job posting.

BASIC FUNCTION

To provide responsible service delivery to homeless clients and/or those at risk of becoming homeless or other low-income persons.

Job Duties

STATEMENT OF ESSENTIAL JOB DUTIES

• Interviews clients, reviews records and consults other professional sources in order to identify problems, assess client needs, gather information regarding eligibility for various programs and become acquainted with the clients.
• Assists clients in accessing needed services and/or programs available through community agencies; makes referrals as appropriate; monitors and measure client progress.
• Provides guidance and emotional support to assist clients in understanding and overcoming barriers to housing; assists clients in resolving housing problems and crisis situations.
• Maintains contacts with area social and health service agencies to keep informed of services available and develop new resources; keeps informed about new developments and techniques in counseling, guidance, and housing.
• Maintains detailed case records; prepares required reports, forms, documents and grant requests; operates personal computer to record data, write reports, and prepare other written materials
• Responds to telephone and written requests for information from potential clients, government agencies, other county departments, human service providers, and the general public

.STATEMENT OF OTHER JOB DUTIES

• May serve as liaison between the County and program subcontractors, other affected agencies, and various community groups as required; coordinates program activities with other Human Services divisions and programs and with other agencies and groups as necessary.
• May manage computerized service data and reporting systems using databases and spreadsheets to generate reports and tracking program information as necessary.
• Performs related duties as required.

Minimum Qualifications

A Bachelors degree in psychology, sociology, social work, social welfare, counseling and guidance or closely related field; PLUS, one (1) year of experience working with and supporting direct services with homeless clients and those at risk of becoming homeless; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities.

SPECIAL REQUIREMENT

A valid Washington State Drivers License, unrestricted except as to vision, will be required prior to appointment.

Additional Information

KNOWLEDGE AND ABILITIES

Knowledge of:

• housing homelessness and low income issues and resources
• functions and resources of social and health service agencies

Ability to:

• effectively interview clients, prepare action plans, determine courses of action and evaluate individual progress
• establish and maintain rapport with clients, guide them toward positive goals and communicate with them in both supportive and confront modes
• communicate effectively with people regardless of age, sex or social, economic, or cultural background including persons with social or behavioral issues
• respond effectively in crisis and emergency situations
• express ideas and recommendations clearly and effectively both orally and in writing
• establish and maintain effective work relationships with social service system officials, community organizations and agency staff, associates, other county employees, and the public
• follow oral and written instructions
• maintain detailed records and prepare clear, concise written reports
• exercise initiative and judgment and make decisions within the scope of assigned authority
• read, interpret, and apply work related laws, rules, and other regulations
• operate a personal computer for data entry, word processing, and to develop job related materials

SUPERVISION

The employee reports to an administrative superior as assigned. Work is performed with considerable independence and is reviewed for quality, adequacy of professional judgment, and compliance with established goals and policies through conferences, case record narratives, reports and appraisal of results obtained.

WORKING CONDITIONS

Work is performed in the usual office environment and in a variety of community settings.

Snohomish County is an Equal Employment Opportunity (EEO) employer.

Accommodations for individuals with disabilities are provided upon request.

EEO policy and ADA notice

Snohomish County offers a comprehensive benefits package to employees that receive a regular appointment who work at least 20 hours a week.

Visit www.snohomishcountywa.gov/Benefits to learn more about the following benefits.

County Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement
• Basic Group Term Life Insurance/ Accidental Death and Dismemberment (AD&D) Insurance
• Long Term Disability (LTD)
• Commuting Benefits
• Employee Assistance Program (EAP)
• Partners for Health Employee Wellness Program
• Leave & Holidays

Voluntary Benefits

• Deferred Compensation 457(b)
• Supplemental Group Term Life Insurance
• Additional Accidental Death and Dismemberment Insurance (AD&D)
• Flexible Spending Accounts (FSA)
• Supplemental Individual Insurance Policies

Healthcare Premiums

• Regular full-time employees: If you work 35 or more hours per week, you will pay these monthly premiums for medical insurance. The County pays the monthly premiums for vision, dental, and basic life insurance.
• Regular part-time employees: If you work between 20 and 34 hours per week, you will pay pro-rated monthly premiums for medical, dental, vision, and basic life insurance. The Countys contribution toward the premium for an employee in a regular part-time appointment will be pro-rated in an amount equal to the F.T.E. percentage the employee is assigned.

Note: Temporary employees, seasonal employees and paid interns may be eligible for medical insurance benefits. Review the Countys ACA Employer Shared Responsibility Guide to learn more.

01

Following are a series of supplemental questions to assess your job-related experience and qualifications. Please note that as part of the screening process, your responses will be reviewed in conjunction with your general on-line application. The employment history and education detailed in your general on-line application must validate/support your responses to the supplemental questions. If your responses cannot be validated, you will not proceed to the next step of the review selection process, A resume must be submitted, but it will not substitute for the general on-line application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general on-line application/work history and by your references

• Yes
• No

02

Do you possess or can you obtain prior to employment, a Washington State Drivers License, unrestricted except as to vision?

• Yes
• No

03

What level of education do you have in psychology, sociology, social work, social welfare, counseling and guidance, or a closely related field?

• No degree
• No Degree, but some college or certifications
• Associates degree
• Bachelors Degree or Higher

04

What area of study was your degree, college coursework or certification in? If no degree or certifications, enter N/A.

05

How many years of experience do you have working with and supporting direct services with homeless clients and those at risk of becoming homeless; OR, any equivalent combination of training and/or experience that provides the required knowledge and abilities?

• No experience to less than one year experience
• One year to less than two years experience
• Two years to less than three years experience
• Three years to less than four years experience
• Four years to less than five years experience
• Five years or more experience

06

How many years of experience do you have completing client intakes, gathering and reviewing necessary documentation and determining eligibility for assistance?

• No experience
• Less than one year experience
• One year to less than two years experience
• Two years or more experience

07

How many years of experience do you have working with persons who are are experiencing or are at risk of homelessness?

• No experience
• Less than one year experience
• One year to less than two years experience
• Two years or more experience

08

How many years of full-time paid experience do you have collaborating with human services providers, families, and other collateral contacts?

• No experience to less than one year experience
• One year to less than two years experience
• Two years to less than three years experience
• Three years to less than four years experience
• Four years to less than five years experience
• Five years or more experience

09

Do you have knowledge of any of the following? Select all that apply.

• Human services programs and governmental agencies, programs and resources
• Homeless programs
• Low-income and very low-income needs
• Trauma-informed care
• Harm reduction
• Strengths Model
• Housing First
• Social determinants
• None of the above

10

Do you have experience doing any of the following? Select all that apply.

• Planning, organizing, and coordinating with co-workers
• Working with non-profit or other community agencies
• Working with government agencies
• Working with the general public
• Preparing reports, business coorespondence and various professional written documentation and conducting accurate recordkeeping
• None of the above

11

Do you have experience with homeless and/or low-income individuals in any of the following settings? Select all that apply.

• Homeless settings i.e. encampments, shelters, streets
• Community health centers
• Residential treatment centers
• Home or other community settings
• Schools
• Any of the above working with individuals in crisis
• None of the above

12

Describe your direct services experience coordinating services/housing for those at risk and or experiencing homelessness, including conducting intake, screening for eligibility, assessing needs, preparing actions plans and making appropriate referrals. A full response will include a detailed description of your experience, where you obtained the experience and your role.

Required Question

Employer Snohomish County

Address 3000 Rockefeller Ave M/S 503

Everett, Washington, 98201

Phone (425) 388-3411

Website http://www.snohomishcountywa.gov/2553