Community Services Officer

Community Services Officer

Salary

$66,852.00 - $81,276.00 Annually

Location

300 L Street; Antioch, CA

Job Type

Full-time, Regular

Job Number

25000-26/03

Department

Police Department

Opening Date

08/11/2026

Closing Date

8/26/2026 12:00 AM Pacific

Max Number of Applicants

200

• Description
• Benefits
• Questions

Description

The City of Antioch is a full-service municipal agency serving a population of more than 115,000 residents. The police department is authorized a sworn staff of 115 officers and 33 non-sworn employees, which includes Dispatchers, Community Services Officers and Administrative Support staff. The department is comprised of two divisions: Support Services and Field Services. The Field Services Division includes Patrol, Community Engagement, and Traffic Bureaus. The Support Services Division consists of Administration, Dispatch, Investigations, Special Operations, and Records. Antioch is the only city in Contra Costa County with its own animal shelter and services, both of which also fall under the purview of the police department.

PLEASE NOTE:

This position will be posted until August 26, 2026, or until the City receives 200 applications. Applicants interested in applying are strongly encouraged to submit their application as soon as possible. Applicants who have been accepted will participate in the testing process in September which will consist of 2 steps:

Step 1 - CSO Written Exam Scheduled for September 4, 2026 (ALL Candidates)

Step 2 - Oral Board Interviews (ALL Candidates, date TBD)

Please note that failing any portion of the testing process will disqualify you and you will not be moving forward in the hiring process. Applicants will be scheduled to take the Community Service Officer exam on September 4, 2026.

Collective Bargaining Representation:

Antioch Police Officers Association Bargaining Unit

SUMMARY DESCRIPTION

Under general supervision, performs a wide variety of specialized and technical non-sworn law enforcement duties in support of Police Department operations and services including in the areas of responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, operating the Citys temporary holding facility including prisoner booking and transportation, sex/arson/narcotic/gang registration, and other areas as assigned; provides information and assistance to the general public and answers citizen inquiries; and performs a variety of other non-sworn law enforcement, clerical, and administrative functions in support of Police Department services and activities not requiring Peace Officer status.

This is a non-sworn, civilian para-professional class assigned to the Police Department to perform a variety of police related tasks. Incumbents wear uniforms but are unarmed. Receives general supervision from a Police Supervisor. This class requires considerable public contact requiring the exercise of tact, good judgement and a high degree of confidentiality.

Examples of Duties

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Perform a variety of specialized and technical non-sworn law enforcement duties in support of the Police Department including in the areas of responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, operating the Citys temporary holding facility including prisoner booking and transportation, sex/arson/narcotic registration, and other areas as assigned.
• Respond to non-emergency and/or cold calls for service in-lieu of a Police Officer; interview complainants; prepare necessary criminal and non-criminal police reports including non-injury accidents, grand/petty theft, ID theft, stolen/recovered vehicles, fraud, lost/stolen property, found property, vandalism/graffiti, and burglary reports; assist other agencies as required.
• Operate the Citys temporary holding facility; search and book prisoners; process prisoners for transport to the County jail or release; pick up and transport prisoners to and from various facilities including County jail, juvenile hall, state prison, and hospital; observe and watch inmates and prisoners at the County hospital; maintain updated status on subjects in custody; inspect the jail on a daily basis and ensure jail is maintained in a condition that meets State requirements.
• Serve as Crime Scene Investigator; respond to major crimes including homicides, suspicious deaths, officer involved shootings, and other crime scenes as requested; identify, locate, document, collect, preserve, and package evidence at crime scenes; process evidence/vehicles towed to the Police Department; observe autopsies and collect evidence from victims; prepare report on collected and processed evidence; perform photography duties as requested.
• Perform a variety of duties to enforce specific sections of the California Vehicle Codes regarding abandoned and stored vehicles on public streets; enforce City of Antioch municipal code regarding recreational vehicles; abate unlicensed, abandoned, or stored vehicles or recreational vehicles from the public roadways; cite unlicensed or unlawfully parked vehicles or recreational vehicles on the public roadway; retrieve messages from abandoned auto hotline; fingerprint vehicles that are recovered stolen; take photos of vehicles and RVs that meet certain criteria; prepare case reports for vehicles that are towed or stolen vehicles recovered.
• Provide traffic control including at potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events, and during power outages and weather related incidents.
• Perform a variety of duties associated with the storage, maintenance, tracking, and control of Police property and evidence; collect all incoming evidence from temporary storage lockers and process property and evidence; compile all evidence to be entered into system; log all daily photos into specified drives and burn hard copy backup; log all evidence into system; compile evidence required to make lab runs and log out evidence for crime labs; deliver and pick up evidence at crime labs; compile and process all incoming District Attorney, defense, and private attorney requests; compile and process all incoming return to owner forms; return claimed property to citizens; maintain records from intake, through prosecution, to final disposition; purge all Police property and evidence according to state and local mandates; clean blood drying cabinets and evidence room and garages.
• Assist on various cases; follow-up on runaway/missing adult cases; make phone calls; obtain DNA and dental records to send to state; confirm computer generated list of persons reported missing; follow-up on misdemeanor domestic reports including to pull related documents and research past incidents.
• Provide information and assistance to the general public including to work at the front counter in the Police Department lobby; answer citizen inquiries, provide information, and respond to complaints and requests for services from other department staff, the general public, other law enforcement agencies, and other agencies; receive incident reports and police reports; assist citizens with miscellaneous form requests; perform ticket sign offs and vehicle releases.
• Perform a variety of clerical and administrative functions in support of the Police Department services and activities; provide training to new personnel related to area of assignment; assist with special projects as assigned.
• Register sex/arson/narcotic/gang registrants.
• Fingerprint citizens for employment and licensing; perform livescan transmission.
• Calibrate and maintain Preliminary Alcohol Screening Devices; send defective units out for repair as necessary.
• Maintain various logs and records; gather information and prepare routine reports as assigned; enter, input, and retrieve a variety of information using a computer terminal.
• Conduct background searches as required including those for massage therapists and card room dealers.
• Appear in court to present evidence and testimony.
• Order and maintain supplies related to area of assignment; stock assigned vehicle.
• Perform related duties as required.

Typical Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

KNOWLEDGE OF:

• Basic law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
• Principles and techniques of traffic control.
• Basic interviewing methods and principles.
• Principles, practices, and safe work methods used in collecting, processing, logging, storing, and safeguarding evidence, property, and materials including hazardous materials.
• Pertinent federal, state, and local laws, codes, and regulations and department rules, policies, and procedures.
• Self-defense principles and practices.
• Safe work methods and safety regulations pertaining to the work including officer safety standards and safe driving principles and practices.
• Modern office procedures, methods, and equipment including computers.
• Computer applications such as word processing, spreadsheet, and database applications.
• Automated law enforcement information systems and procedures.
• Public and agency desk procedures and methods for providing services and information including those related to collecting, maintaining, and releasing information, files, and documents.
• Law enforcement record keeping and records management principles, procedures, techniques, and equipment.
• Research and report writing techniques.
• Methods and techniques used in customer service and public relations.
• Principles of business letter writing and basic report preparation.
• English usage, spelling, grammar, and punctuation.
• Geographic features and locations within the area served.
• Standard broadcasting procedures of a police radio system.

ABILITY TO:

• Perform a variety of non-sworn law enforcement activities, exercise independent judgment and work with a minimum of supervision.
• Learn methods and techniques related to basic police functions including those used in responding to assigned calls for service, writing reports, crime scene investigation, evidence collection and storage, vehicle abatement, prisoner booking and transportation, sex/arson/narcotic registrations, and related functions and programs.
• Understand the organization, operation, and services of the City, the Police Department, and of outside agencies as necessary to assume assigned responsibilities.
• Understand, interpret, and apply pertinent federal, state, and local codes, laws, and regulations including vehicle codes, penal codes, and municipal codes.
• Understand, interpret, and apply general and specific administrative and departmental policies, procedures, and guidelines.
• Prepare clear, concise, factual, and thorough reports and statements.
• Prepare, maintain, file, and index a variety of reports, records, and other written materials.
• Direct and control traffic during special events or other emergency situations.
• Operate and use modern office equipment including a computer and various software packages.
• Operate specialized automated law enforcement information and communication systems including public safety computer systems to access and maintain data.
• Operate assigned vehicle in a safe manner.
• Use and operate assigned tools and equipment including portable radio, camera, and evidence/fingerprint kit.
• Exercise good judgment in maintaining critical and sensitive information, records, and reports.
• Use sound judgment in following and applying appropriate laws, regulations, policies, and procedures.
• Analyze situations and adopt a course of action.
• Exercise tact and judgment in responding to inquiries and resolving complaints and problems.
• Remain calm under emergency situations.
• Deal tactfully and courteously with the public and law enforcement personnel.
• Respond to requests and inquiries from the general public.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Organize and prioritize work assignments.
• Understand and follow oral and written instructions.
• Type and enter data accurately at a speed necessary for successful job performance.
• Work varied hours including evenings, weekends, and holidays.
• Demonstrate an awareness and appreciation of the cultural diversity of the community.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EDUCATION AND EXPERIENCE GUIDELINES

EDUCATION/TRAINING:

• Graduation from high school or equivalent.
• Additional specialized training in law enforcement, criminal justice, or a related field is desirable.

EXPERIENCE:

• Two years of increasingly responsible clerical, code enforcement, or related experience that includes a high level of public contact.
• Prior law enforcement experience is desirable.

LICENSE OR CERTIFICATE:

• Possession of an appropriate, valid California drivers license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions.
• Loss of a drivers license and/or an unsatisfactory driving record may result in employee discipline, up to and including termination.

CRIMINAL RECORD:

• Community Services Officers shall not have been convicted of any felony.
• A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination.
• A complete background investigation will be conducted prior to hire.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed in an office and field setting; travel from site to site; exposure to inclement weather conditions; some exposure to fumes, airborne particles, and toxic or caustic chemicals; some exposure to moving mechanical parts; extensive public contact; the noise level in the work environment is usually moderate but may be very loud due to sirens, etc.; may be required to work evenings, weekends and split shifts.

Physical: Primary functions require sufficient physical ability and mobility to work in an office and field setting; to walk, stand, or sit for prolonged periods of time; occasionally stoop, bend, kneel, crouch, reach, and twist; occasionally climb and balance; regularly push, pull, lift, and/or carry light to moderate weights; frequently lift and/or move moderate to heavy weights; occasionally lift and/or move heavy weights; operate law enforcement and general office equipment requiring repetitive hand movement and fine coordination; requires a sense of touch, finger dexterity, and gripping with hands and fingers; ability to operate a vehicle to travel to various locations; and to verbally communicate to exchange information.

Supplemental Information

EEO/ADA: The City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.

If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-779-7020 or HR@antiochca.gov prior to the final filing date.

BENEFITS:

• HEALTH AND WELFARE - Cafeteria Plan is provided with a City contribution for the purchase of health, dental, vision, life insurance, and the employee assistance program. A cash payment option in lieu of benefits is available.
• LIFE INSURANCE
• RETIREMENT - California Public Employees Retirement System (CalPERS): 2.7% @ 55 for classic members or 2.0% @ 62 for PEPRA members
• SOCIAL SECURITY - The City participates in the Medicare portion only
• HOLIDAYS - 14 days per year
• VACATION - 11 to 25 days per year depending upon length of service
• SICK LEAVE - Accrue 12 days per year
• DEFERRED COMPENSATION PLAN - City offers a 457 Plan
• MEDICAL-AFTER-RETIREMENT ACCOUNT (MARA)
• EDUCATIONAL INCENTIVE PLAN (Dispatcher and Lead Dispatcher only)

$800 per year reimbursement for books, tuition and mileage

Dispatchers

2.5%/month for Intermediate Post Certificate/AA Degree

5%/month for Advanced Post Certificate/BA/BS Degree

Lead Dispatchers

2.5%/month for Intermediate Post Certificate/AA Degree

5%/month for Advanced Post Certificate/BA/BS Degree

• UNIFORM ALLOWANCE - $550/year (Increases $10/year for duration of agreement)
• BILINGUAL PAY - $100/month
• SHIFT DIFFERENTIAL - 2-1/2% for Swing and 5% for Graveyard

01

Applicant Acknowledgment: I understand the following: I MUST complete each section of the job application in full (i.e., reason for leaving). Incomplete applications will NOT be accepted. I must enter work history for the PAST TEN (10) years and include any other pertinent experience, education, and training I possess. A resume will be accepted; however, it will not be accepted in lieu of a fully completed application.

• Yes
• No

02

Applicant Acknowledgment: I understand the City of Antioch is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. The City of Antioch prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at the City of Antioch are based on business needs, job requirements, and individual qualifications, without regard to race, color, age, religion or belief, gender, sexual orientation, ability, family or parental status, or any other status protected by state and federal law. We do not tolerate discrimination or harassment based on any of these characteristics. Consistent with the Americans with Disabilities Act (ADA) and [insert state civil rights law], it is the policy of the City of Antioch to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for COA. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact Human Resources at 925-779-7020, or via email at HR@AntiochCA.gov.

• Yes
• No

03

Applicant Acknowledgement: I fully recognize that the recruitment process will include a medical clearance and complete background investigation.

• Yes
• No

04

Applicant Acknowledgement: Community Services Officers shall not have been convicted of any felony. A misdemeanor conviction may result in applicant disqualification and employee disciplinary action, up to and including termination. A complete background investigation will be conducted prior to hire.

• Yes
• No

05

Applicant Acknowledgment: I understand that Community Services Officers are uniformed and work different schedules. In some cases, they may be required to work overtime, on weekends and holidays. Will this pose a problem for you?

• Yes
• No

06

Applicant Acknowledgement: Possession of an appropriate, valid California driver's license and a satisfactory driving record are a condition of hire. A satisfactory driving record is one absent of misdemeanor convictions or multiple infraction convictions. Loss of a driver's license and/or an unsatisfactory driving record may result in employee discipline, up to and including termination.

• Yes
• No

07

Please select the valid driver license you possess:

• California
• Out-of-state
• None of the above

08

Do you have a high school diploma or equivalent.

• Yes
• No

09

Please indicate which of the following additional specialized training in law enforcement, criminal justice, or a related field you have completed.

• None
• Law Enforcement
• Criminal Justice
• Other Related Field

10

Please indicate the number of full-time increasingly responsible clerical, code enforcement, or related experience that includes a high level of public contact. Prior law enforcement experience is desirable.

• No Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5 Years or More Experience

11

Please describe your experience working in community service or similar experience which involved interacting and engaging with the public. In your response, include the company name, your job title, dates and duties/responsibilities. Failure to answer the question in its entirety will result in an incomplete application.

12

Please select which of the following tasks have you performed in a professional role? (Select the option that best represents your experience.)

• No Experience
• Customer Service or Administrative Support Only
• Report Writing or Records Management
• Evidence/property handling or law enforcement support
• Multiple duties including evidence handling, report writing, or public safety support

13

Please select which of the following experience do you have preparing written reports?

• No Experience
• Basic reports in school or volunteer settings
• Administrative or incident reports in a work environment
• Detailed investigative or law enforcement reports
• Extensive professional report writing with documentation requirements

14

Please select what level of experience do you have using computer systems to enter, retrieve, and maintain records?

• No Experience
• Basic computer use (email, browsing)
• Data entry or database systems
• Records management or law enforcement systems
• Advanced data management across multiple systems

15

Which of the following tasks are you familiar with or have training in?

• No Experience
• Traffic control procedures
• Evidence collection or handling
• Crime scene documentation or photography
• Multiple areas including traffic control, evidence handling, or investigations

16

Please describe your experience using computer systems for data entry, report writing, or records management? In your response, include the company name, your job title and duties/responsibilities. Failure to answer the questions will result in an incomplete application.

Required Question

Employer City of Antioch

Address P. O. Box 5007

Antioch, California, 94531

Phone (925) 779-7020

Website http://www.antiochca.gov/human-resources/