Community Services Representative II (Youth Ambassador Program Aide) (part-time)

Community Services Representative II (Youth Ambassador Program Aide) (part-time)

Salary

$26.40 - $31.35 Hourly

Location

City of Pasadena, CA

Job Type

2025 - TEMP PART-TIME 0-29 HRS A WEEK

Job Number

26-170

Department

Parks, Recreation and Community Services

Division

Community Services

Opening Date

05/14/2026

Closing Date

5/28/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

The Parks, Recreation, and Community Services Department is seeking a Community Services Representative II (Youth Ambassador Program Aide) to assist in coordinating the Youth Ambassador Program.

The Youth Ambassador Program provides job experience to high school students through participation at special events held by non-profit and for-profit organizations in the City of Pasadena. The Program provides opportunities for each Ambassador to gain valuable work experience as docents, attendants, event planners, and as spokespersons for the program.

This position is a part-time position, supports management-level and paraprofessional staff involved in planning activities, scheduling workshops, overseeing staff during events, and performing routine clerical functions.

The ideal candidate will have experience in providing community services, have background and experience working with youth ages 14-24 in a program capacity, possess excellent verbal and written communication skills, be dependable and flexible, and thrive in a team environment. This individual is also resourceful, well organized, and creative in promoting and enhancing program needs and services.

This is an exciting opportunity to work with the Pasadena Community in a role that leads and supports young people in gaining valuable, often, first-time work experience. In addition, the Community Services Representative II (Youth Ambassador Program Aide) will have strong work experience with youth programming and coordinating.

To learn more about the program and the department click Pasadena Youth Ambassador Program. Apply today!

Essential Functions

The major responsibilities of this position are listed below. For more detailed information, please review the Job description Community Services Rep II.

• Provides support to the Community Services Division for the City Ambassador Program.
• Answers, screens, and refers telephone calls, emails, and other forms of client contact.
• Responds to questions from applicants and the public regarding Ambassador and other City programs and services including clarification of regulations, eligibility requirements, processes, and procedures.
• Addresses escalated customer questions and complaints over the phone or at the public counter.
• Participates in neighborhood and empowerment activities which may include facilitating local community gatherings to address neighborhood issues.
• As a community liaison representative in a community center or facility, provides information and referral services to individuals and groups.
• Assists in providing direct services offered at a community center, including the physical set-up, maintenance and security of a center.
• Establishes and maintains liaison with community-based organizations and residents to promote a variety of community services and activities.
• Works with teens and youth clients on program eligibility.
• Provides liaison coordination with local and other governmental and community and service-providing agencies.
• Prepares correspondence, reports and records as necessary.
• Assists in providing direct services offered at the Department of Parks, Recreation and Community Services.
• Performs related duties as assigned.

COMPETENCIES

The following list represents the core competencies needed for success in this position.

• Attention to Detail focuses on the details of work content, work steps, and final work products.
• Business Process Analysis ability to define, assess, and improve operational processes and workflow.
• Customer Focus attends to the needs and expectations of customers.
• Decision Making chooses optimal courses of action in a timely manner.
• Developing Others supports others in strengthening and expanding their capabilities.
• Informing proactively obtains and shares information.
• Using Technology works with electronic hardware and software applications.

Qualification Guidelines

Minimum qualifications:

• Graduation from high school or GED equivalent.
• At least (2) two years of full-time experience in providing community services, social services programs.
• Knowledge of the local Pasadena community and resources; or an equivalent combination of training and experience.

Desired qualifications:

• Experience working with diverse populations, plus leadership in mentoring and organizing volunteers.

• Experience working with teens and young adults providing community services programing highly desired.

SELECTION PROCESS:

The selection process may consist of any combination of training and experience evaluation, Subject Matter Expert (SME) review and the most highly qualified candidates may be invited to participate in a written, structured interview, performance examination, and/ or departmental selection interview.

VACANCY INFORMATION:

There is currently one part-time position vacancy in the Community Services Division of the Parks, Recreation, and Community Services Department. The resulting eligibility list from this recruitment may be used to fill this vacancy and similar vacancies in the future.

FLSA Designation: Non-Exempt

Bargaining Unit: LIUNA, Local 777

Probationary Period: 12 Months

Special Requirements

Must possess a valid California Class C drivers license and comply with the Citys Motor Vehicle Safety Policy during the course of employment.

The employee is frequently required to lift up to 10 pounds.

The City of Pasadena contracts with the California Public Employees Retirement System (CalPERS) to manage our defined benefits program for eligible employees. CalPERS manages the pension and health benefits to more than 1.6 million public employees, retirees, and their families and more than 3,000 employers.

Effective January 1, 2013, new members to CalPERS will be subject to the provisions of the Public Employees Pension Reform Act of 2013 (PEPRA) and will receive the 2% @ 62 benefit formula (if a miscellaneous employee) and 2.7% at 57 benefit formula (if a safety employee).

Employees who are deemed Classic members of CalPERS or a reciprocal system such as the Los Angeles County Employees Retirement System (LACERA) or Los Angeles City Employees Retirement System (LACERS) will receive the 2.5% @ 55 benefit formula (if a miscellaneous employee) or 3% at 55 benefit formula (if a safety employee). A CalPERS Classic member is a member who previously worked for a California public agency and meets the following criteria:

• First established CalPERS membership or membership in a CalPERS reciprocal agency prior to January 1, 2013,
• And is hired by the City of Pasadena after a break in service of less than six months
• And did not have concurrent (overlapping) service with the other agency.

01

To further assist us with reviewing your qualifications, please answer the following questions. Please complete all sections of this form truthfully and completely. Your responses will be validated if you are considered one of the most qualified applicants. Although resumes will be accepted and evaluated, this form must be completed if the application is to be considered valid. Your responses should be clearly described in your application work history experience. See resume is not an acceptable answer. Please select yes to reflect that you have read and understand this statement.

• Yes
• No

02

What best describes your years of full-time experience in direct delivery of community services?

• None, but willing to learn.
• Less than 2 years of experience.
• 2-3 years of experience.
• 3 or more years of experience.

03

Select the box that best describes your years of full-time experience working with youth ages 14-24 in a program capacity?

• None but willing to learn
• Less than 1 year of experience.
• 1 - 2 years of experience.
• 2 - 3 years of experience.
• 3 - 4 years f experience.
• 4 or more years of experience.

04

Based on your response to the above question, in 200 words or less describe your experience working with youth ages 14-24 in a program capacity. (Your response must include the name of the agency where the work was performed, you job title, and the duties you performed.) If you do not possess this experience enter N/A.

05

In 200 words or less, describe any education or specialized training that you have completed that is related and has prepared you for the Community Services Representative II position.

06

Check the box that indicates your level of proficiency utilizing Microsoft Excel:

• Beginner - My proficiency with Excel is less than that described under the Basic level.
• Basic - I have the skills to: Open files and use page setup; Enter, correct, and save data; Use the menu commands; Format cells, rows, and columns; Understand navigation and movement techniques; and use simple arithmetic functions in the formulas.
• Intermediate - In addition to the Basic functions, I have the skills to: Create, modify, and format charts; Use graphic objects to enhance worksheets and charts; Filter data and manage a filtered list; Perform multiple-level sorting, use sorting options, and design considerations.
• Advanced - In addition to the Basic and Intermediate functions, I have the skills to: Customize the work area; Use advanced functions (Names, VLOOKUP, IF, IS); Work with Pivot Tables; Use spreadsheet Web components; Manage Macro commands: concepts, planning, operations, execution, modification, interruption.

07

Check the box that indicates your level of proficiency utilizing Microsoft Outlook:

• Beginner - My proficiency with Outlook is less than that described under the Basic level.
• Basic - This level of skills is required to create, move and delete folders, A person with this level of skills is able create Outlook data files and create rules that help manage incoming messages.
• Intermediate - This level of skills is required to use CTRL key shortcuts format; move and search for messages; manage email, tasks, and calendar features and create and use templates.
• Advanced - This level of skills is necessary in order to customize the Outlook interface and profile; utilize Word elements in E-mails; utilize advanced e-mail, calendar, Notes and task commands; utilize RSS feeds and manage and protect Outlook data.

08

Check the box that indicates your level of proficiency utilizing Microsoft Word:

• Beginner: My proficiency with Microsoft Word is less than that described under the Basic level.
• Basic: This level of skills is sufficient to perform daily word processing tasks, such as producing routine letters, memos, and informal reports. A person with this level of skills can use basic formatting, editing, printing functions, and understand the document page setup.
• Intermediate: This level of skills is required to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements
• Advanced: This level of skills is necessary to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and perform basic work with existing Macros. A person with this level of skill can customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.

09

Are you willing and able to work all shifts including weekends, evenings, nights and holidays?

• Yes
• No

Required Question

Employer City of Pasadena

Address 100 N. Garfield Ave., Rm S135

P. O. Box 7115

Pasadena, California, 91109-7215

Phone (626) 744-4366

(626) 744-4366

Website http://www.cityofpasadena.net/humanresources