I have a full time opportunity for a Community Solutions Central Ops Specialist in Morrisville, North Carolina for one of our enterprise clients.
Location: Morrisville, North Carolina This is a 2pm-11pm shift.
$20-$30/hr - Full Time Opportunity
Please see the job description below and let me know if you have any questions.
Responsibilities:
Investigate property equipment as alarms are received and create tickets to document issues, ensuring prompt action
Enhance the efficiency of the fix agents making a measurable difference in service reliability.
Monitor Wi-Fi networks, triage alarms, support field technicians and drive swift ticket resolution.
Communicate with customers via outbound calls and support calls from internal care teams to troubleshoot and resolve issues remotely
Prioritize and stage severity levels based on outage investigations, managing multiple urgent trouble tickets simultaneously
Proactively identify area problems using monitoring equipment and escalate significant events to Level 2 or Senior Specialists for review
Dispatch technicians and collaborate with fix agents to minimize service interruptions and drive efficient restoration
Set up phone call deflection and trouble call blocking for Managed Wi-Fi issues according to company standards, escalating and documenting issues that require additional coordination
Qualifications:
2+ years of experience in a 24x7 Operations Center
2+ years of cable or telecommunications experience in field operations, HFC plant troubleshooting or maintenance technician roles
2+ years of experience in NOC, dispatch, call center or help desk support
Ability to read, write and speak English
Knowledge of HFC network concepts, DOCSIS and end-user support principles
Familiarity with Managed Wi-Fi tools and the ability to use them to troubleshoot basic issues
Ability to collaborate effectively within a team environment
Practical problem-solving skills and the ability to address situations with limited standardization
Proficiency with desktop computer hardware and software monitoring tools for network performance analysis
Ability to write routine reports and correspondence and produce reports outlining network trends
Capability to distinguish and identify various colors for alarm state identification in current tools and software
Two-year degree or certificate with emphasis in telecommunications or IT
Lori Sklarski Senior Technical Recruiter, PRI Technology Lori.sklarski@pritechnology.com Direct:(973)-354-2797 Office: 973.732.5454 x27 Cell: 973.432.9968 www.pritechnology.com
Numbers & Facts
Location
Stamford, CT
Salary
$20–$30 Per Hour
Skills
Call Centersunmatched
Computer Display Hardwareunmatched
Computer Skillsunmatched
Data Over Cable Service Interface Specification (DOCSIS)unmatched
Desktop Hardwareunmatched
Documentationunmatched
English Languageunmatched
Establish Prioritiesunmatched
Help Deskunmatched
Hybrid Fibre Coaxial (HFC)unmatched
Identify Issuesunmatched
Maintenance Servicesunmatched
Network Operations Centerunmatched
Network Performance/Analysisunmatched
Network Softwareunmatched
On Site Supportunmatched
Power Outagesunmatched
Problem Solving Skillsunmatched
Reporting Skillsunmatched
Team Playerunmatched
Technical Recruitingunmatched
Telecommunicationsunmatched
Telephone Skillsunmatched
Trend Analysisunmatched
Trouble Ticketsunmatched
Wi-Fiunmatched
Wireless Communicationsunmatched
Wireless Network Toolsunmatched
Writing Skillsunmatched
🎯
Be found by employers
5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.
Level up your application
Professional resume templates
Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.