Community Support Case Manager I-III (Eligibility - Processing and Call Center Teams)

Community Support Case Manager I-III (Eligibility - Processing and Call Center Teams)

Salary

$48,955.66 - $55,006.58 Annually

Location

Pete Mirelez Human Services Center, 11860 Pecos Street, Westminster, CO

Job Type

Regular Full-time

Job Number

07489

Department

Human Services

Division

HS Self Sufficiency

Opening Date

05/18/2026

Closing Date

Continuous

Our Mission

To responsibly serve the Adams County community with integrity and innovation.

EEO

Adams County is an equal opportunity employer. No person is unlawfully excluded from employment opportunities based on race, color, national origin, ancestry, religion, creed, sex, sexual orientation, gender expression, gender identity, age, disability, genetic information, veteran status, marital status or any other legally protected characteristic.

Position classification

Remote First -- Job duties and expectations require very limited to no time in the office. There may be scheduled infrequent exceptions which require the employee to be onsite.

• Description
• Benefits
• Questions

What Success Looks Like In This Job

This position guides customers through the eligibility process for the anti-poverty programs offered through Adams County including Health First Colorado, Supplemental Nutrition Assistance Program, Colorado Works, and Adult Financial. Primary responsibilities include assessing initial and ongoing eligibility.

Examples of Duties for Success

• Conduct individual/family interviews to gather client demographic, financial, and social information for various anti-poverty programs including Health First Colorado (Medicaid), Supplemental Nutrition Assistance Program (SNAP), Colorado Works (TANF), and Adult Financial Programs.
• Process eligibility documentation and provide ongoing case management and follow-up services. Ensure proper signatures on all forms.
• Assists applicants in completing all forms and obtaining necessary documentation.
• Reviews applications for accuracy and completeness, verifies all information, and computes assistance allotment.
• Interpret and explain federal, state, and local laws, regulations, and procedures to program applicants, including prohibited locations for EBT use, TANF work requirements, AND disability requirements, and others.
• Analyze client personal history to determine services needed, make referrals to resource agencies as needed.
• Ensure confidentiality of all files and records, maintaining compliance with federal, state, and local laws, regulations, guidance, policies, and procedures.
• Prepare written and oral reports as requested.
• Assess, adjust and modify cases as needed to meet changing client needs.
• Record client documents, activities, and case notes in Colorado Benefits Management System (CBMS) and HS Connects.
• Administer assessments for Colorado Works child-only families and Adult Financial recipients to determine additional financial needs.
• Deliver and document supportive payments in accordance with federal, state, and local policies.
• Process overpayments for collection.
• Participates in dispute resolution process with clients .
• Participate in the hearing appeal process by reviewing cases for accuracy, preparing evidence for the Office of Administrative Courts, and participating in appeal hearings.
• Collaborate with management in program planning and strategies for meeting program goals.
• Maintain client files according to current Colorado Department of Human Services guidelines.
• Partners with service providers and other agencies to achieve positive outcomes for clients.
• Performs other related duties and responsibilities as required.

Qualifications for Success

• Knowledge of rules for all public assistance programs, as applicable. Ability to interpret federal, state, and local regulations and guidelines.
• Conduct effective interviews relevant to determining eligibility.
• Knowledge of CBMS.
• Apply basic math and read, interpret, and apply rules and regulations.
• Communicates clearly and concisely, both orally and in writing.
• Differentiate between relevant and non-relevant information when making eligibility decisions.
• Input data accurately and detect errors/make corrections.
• Skills related to customer service.
• Knowledge of community resources.
• Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.

More Qualifications for Success

Eligibility Case Manager I: Responsible for processing at least two high level programs.

• Experience: Two (2) years full time responsible office clerical or extensive public contact experience. Prior experience determining eligibility for SNAP and Health First Colorado preferred.

Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associates or Bachelors Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.

License or Certificate: None.

Background Check: Must pass a criminal background check.

Ability to work in a standard office environment.

Special preference will be given to Bilingual applicants.

Eligibility Case Manager II: Responsible for processing at least three high level programs.

• Experience: Two (2) years full time responsible office clerical or extensive public contact experience.
• This position requires at least one year experience in an entry level position determining eligibility for public assistance programs, including SNAP, Health First Colorado, and at least one cash program

Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associates or Bachelors Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.

License or Certificate: None.

Background Check: Must pass a criminal background check.

Ability to work in a standard office environment.

Special preference will be given to Bilingual applicants.

Eligibility Case Manager III: Responsible for processing at least four high level programs.

• Experience: Two (2) years full time responsible office clerical or extensive public contact experience.
• This position requires at least one year experience in an entry level position determining eligibility for public assistance programs, including SNAP, Health First Colorado, and both cash programs.

Education/Training: High School Diploma or GED equivalent. Satisfactory completion of an Associates or Bachelors Degree in business, behavioral science, or another appropriately related field may substitute for experience on a year for year basis.

License or Certificate: None.

Background Check: Must pass a criminal background check.

Ability to work in a standard office environment.

Special preference will be given to Bilingual applicants.

Ability to obtain, maintain, and ensure continued access to State and County systems in strict compliance with all applicable county and state regulations, policies, and user agreements.

Adams County and the 17th Judicial District Attorneys Office complies with Colorado's Job Application Fairness Act ("JAFA"). JAFA prohibits employers from asking individuals to disclose their age, date of birth, or dates of school attendance or graduation on an initial employment application. However, additional application materials such as certifications and transcripts containing this information may be required for certain positions; if such additional materials are requested, applicants may redact information that identifies the applicant's age, date of birth, or dates or attendance or graduation.

Adams County provides a comprehensive benefits package to employees that goes above and beyond what is offered at most organizations.

Benefits You Expect:

• AFLAC Supplemental Medical Insurance
• Basic Term Life & Optional Term Life Insurance
• Deferred Compensation Plan
• Dental/Vision/Medical Plans
• Generous Vacation/Sick leave
• Long-Term Disability
• Retirement Plan
• Short-Term Disability

Plus some you might not expect:

• Employee Assistance Program
• Employee Fitness Center
• Employee Health Clinics
• Flexible Work Schedules
• Recreation Center Discounts
• Training & Tuition Reimbursement Programs
• Wellness programs
• Lactation friendly certified workplace

01

Please be aware that your cover letter and resume will not be accessed in the initial screening process, so you must complete your application and supplemental questions with as much detail as possible. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your cover letter and resume will then be accessible to the hiring team. Information provided on the application is used to determine if a candidate meets minimum qualifications. Only information provided at the time of the application being completed will be considered and additional information that is not listed on the application will not be considered when deciding if a candidate meets or does not meet the qualifications. Applicants are STRONGLY encouraged to include all information and details on their application. I understand and agree that only information provided at the time of my application will be used to determine if I meet the minimum requirements for this position.

• Yes, I understand and agree
• Yes, I understand but disagree.

02

Please select how you meet the minimum qualifications:

• At least two (2) years full time responsible office clerical or extensive public contact experience AND at least one year experience in an entry level position determining eligibility for public assistance programs, including SNAP, Health First Colorado, at least one cash program AND a High School Diploma or GED equivalent.
• At least two (2) years full time responsible office clerical or extensive public contact experience and a High School Diploma or GED equivalent.
• At least one year experience in an entry level position determining eligibility for public assistance programs, including SNAP, Health First Colorado, at least one cash program AND an Associates Degree or higher.
• Satisfactory completion of an Associates or Bachelors Degree in business, behavioral science, or another appropriately related field and no experience.
• None of the above.

03

Describe a time you worked with a customer or client who was frustrated or upset. How did you handle the situation, and what was the outcome?

04

This role requires strict adherence to state and federal regulations. Can you share an example of when you had to carefully follow detailed rules or procedures? How did you ensure accuracy?

05

Tell us about a time when you had multiple deadlines or competing priorities. How did you organize your work to ensure everything was completed on time?

Required Question

Employer Adams County

Address 4430 S. Adams County Parkway, Suite C4000B

Brighton, Colorado, 80601-8213

Website http://www.adamscountyco.gov/careers