Community Support Specialist

Community Support Specialist in Hoffman Estates, IL, United States

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Community Support Specialist

Location: Hoffman Estates, IL, United States

Date Posted: May 5, 2026

Job ID: 2604184

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Description

Job Overview:

As a Community Support Specialist, you'll be responsible for providing administrative support to property management teams on behalf of clients. Our Community Support Services (CSS) team allows FirstService Residential Illinois to "Aim High" and set the standard for service and professionalism in our industry.

This role is available at our suburban corporate office located in Hoffman Estates, IL.

Your Responsibilities:

• Distribute mass communications and email blasts to residents and owners
• Schedule vendor and contractor deliveries to properties
• Program key fobs and intercom systems
• Support resales services by preparing information packets for new owners
• Distribute parking passes and keys to residents
• Create, proofread, and send general and violation letters to owners
• Track census and Certificates of Insurance (COIs) for associations
• Compile and distribute financials to property managers or board members
• Scan, upload, and email documents using our proprietary systems
• Provide ad hoc proofreading for internal and external communications
• Assist with incoming mail and check distribution
• Coordinate weekly courier runs between corporate and site offices
• Handle special delivery services and certified mail
• Prepare documents for annual meetings and tax appeals
• Maintain organized record storage for association files
• Provide front desk reception coverage as needed
• Assist with mass mailings of notices, flyers, budgets, and other relevant documents.

Skills & Qualifications:

• Associate's degree or higher in Business or a related field, or equivalent experience in an administrative capacity.
• One to two years' experience in administration and customer service. Experience in property management, real estate, or residential management industries preferred.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.
• Superior oral and written communication skills.

What We Offer:

As a full-time hourly associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.

Compensation

$ 20.00 - $ 24.00 / hour

Disclaimer Statement

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [email protected].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [email protected]; we will respond in accordance with Local Law 144, within 30 days.

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Copyright 2026 FirstService Residential. All rights reserved.

FirstService Residential is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person's race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law.