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Summary
The Community Support Specialist I – Third Party Events supports the Moffitt Cancer Center Foundation’s community fundraising efforts by serving as the primary point of contact for emerging partners and a high-volume portfolio of more than 40 events annually. This role provides scalable guidance, fundraising tools, platform support, and event assistance to help partners plan successful community fundraising activities. The position supports partner acquisition, retention, stewardship, and revenue growth while identifying relationships with potential to develop into higher-revenue opportunities. It also helps ensure that partner activities and materials align with organizational brand standards, fundraising requirements, and accurate donation handling practices.
Position Responsibilities
Partner Support and Relationship Management
- Serve as the primary point of contact for emerging community fundraising partners.
- Provide timely, scalable support across more than 40 events annually.
- Guide partners on event planning, fundraising best practices, and digital fundraising platform navigation.
- Respond to inquiries, troubleshoot issues, and create a positive partner support experience.
- Maintain accurate records of partner interactions, revenue, and event details in fundraising databases and customer relationship management systems.
Event and Operational Support
- Assist with event logistics, including timelines, materials preparation, vendor coordination, and on-site execution.
- Provide on-site support during peak event periods and participate in check presentations as needed.
- Coordinate internal resources to address event needs and partner requests.
- Gather event feedback and insights to improve future support and processes.
Fundraising Support and Revenue Enablement
- Provide partners with tools, templates, and resources designed to strengthen fundraising outcomes.
- Offer foundational strategic guidance to improve event execution, messaging, promotional efforts, and donor engagement.
- Onboard new community partners and events in support of acquisition goals.
- Encourage repeat participation and year-over-year growth to support partner retention.
- Track partner progress and identify opportunities to improve revenue performance.
Stewardship, Retention and Pipeline Development
- Implement stewardship practices that thank, recognize, and retain emerging partners.
- Build relationships that encourage long-term engagement and loyalty.
- Identify partners with the potential to grow into higher-revenue opportunities.
- Assist with identifying and soliciting new community fundraising partners.
- Maintain a healthy pipeline of new and returning partners.
Brand Alignment, Compliance and Fund Management
- Ensure partner materials and event promotions follow organizational brand guidelines.
- Review basic fundraising collateral for accuracy, brand alignment, and compliance.
- Educate partners on organizational policies and ethical fundraising standards.
- Support accurate fund management through proper donation handling and reporting.
- Collaborate with Foundation colleagues and internal partners to resolve compliance or fund-related concerns.
Collaboration and Community Engagement
- Partner with Foundation colleagues and teams across Marketing, Communications, Finance, senior leadership, and other Moffitt departments.
- Build productive relationships with corporate partners, vendors, donors, community members, patients, and board members.
- Provide additional community fundraising and event support as assigned.
Credentials and Qualifications
Minimum Qualifications
- Associate’s degree in nonprofit fundraising, business, communication, marketing, or a related field.
- Minimum of two (2) years of experience in event coordination, special events, fundraising, or program support, preferably in a nonprofit, healthcare, or membership-based organization.
- Experience supporting or leading in-person event logistics, including timelines, vendors, and on-site execution.
- Experience collaborating with internal partners such as development, marketing, communications, or membership teams.
- Experience using fundraising databases or customer relationship management systems to track partner interactions, revenue, and event details.
- Exposure to event revenue components such as auctions, sponsorships, or ticketed attendance.
- Strong customer service, relationship-building, organization, and time-management skills, with the ability to manage a high-volume event portfolio.
- Clear written and verbal communication skills and the ability to guide partners, troubleshoot issues, and represent the organization professionally.
- Working knowledge of community fundraising, donor engagement, stewardship, event logistics, brand standards, and compliance practices.
- Ability to track information, perform basic analysis, and identify trends or growth opportunities.
- Ability to work a hybrid schedule that adjusts based on community event needs, including occasional evenings and weekends.
- Ability to meet the position’s physical requirements, including standing and walking for more than 50% of a shift and lifting up to 50 pounds, with frequent lifting of 20 pounds.
Preferred Qualifications
- Bachelor’s degree in nonprofit fundraising, business, communication, marketing, or a related field.
- Experience in fundraising, community engagement, nonprofit support, customer success, or event coordination.
- Experience managing a high-volume portfolio or supporting multiple partners simultaneously.
- Experience working with volunteers, donors, community groups, or community fundraising partners.
- Experience supporting acquisition, retention, stewardship, or pipeline development efforts.
- Experience ensuring brand alignment or compliance in a nonprofit or marketing-driven environment.
- Familiarity with digital fundraising platforms such as GoFundMe Pro, OneCause, or Luminate.
- Training or coursework in nonprofit management, fundraising, or community engagement.
Salary Range
$26.32 - $40.14
Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.
We are committed to maintaining fair and equitable pay practices and regularly review compensation to ensure alignment across our workforce.
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If you have the vision, passion, and dedication to contribute to our mission,
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1. Equal Employment Opportunity
Moffitt Cancer Center is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or protected veteran or disabled status. We seek candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence.
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