Community/Transitioning Youth Navigator (Program Specialist II, Grade 21)

Community/Transitioning Youth Navigator (Program Specialist II, Grade 21)

Salary

$72,567.00 - $115,363.00 Annually

Location

1401 Rockville Pike Rockville MD 20852 USA

Job Type

Permanent

Job Number

2026-00377

Department

Department of Health and Human Services

Division

HHS 60 Aging & Disability Services Division

Opening Date

08/03/2026

Closing Date

8/17/2026 11:59 PM Eastern

FLSA

Exempt

• Description
• Benefits
• Questions

About the Position

Please note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $72,567 to $107,151, based on the candidate's qualifications and experience.

WHO WE ARE

Montgomery County is located adjacent to Washington, D.C., and with over one million residents, is the most populous County in the State of Maryland. The County is also the most diverse County in the State and ranks among the top ten most diverse Counties in the nation. Montgomery County contains many major U.S. government offices, scientific research and learning centers, and business campuses.

The Department of Health and Human Services is responsible for delivery of the County's public health and human services that meets the needs of our community's most vulnerable children, adults and seniors. The Department provides services through more than 120 programs at more than 20 locations. With over 2,000 employees, the Department of Health and Human Services is the largest County Department.

As a department, we believe the health and wellness of the county can only be achieved by ensuring that every resident has fair opportunities to reach their fullest potential. This means access to quality housing, transportation, education, employment, health care, human services, safe neighborhoods, and healthy food. HHS provides critical services for residents who face a variety of obstacles in achieving their full potential. HHS plays an essential role in building a healthy and strong community.

WHO WE ARE LOOKING FOR

The My Turn Program, within the Community Support Network in Aging and Disability Services, is currently recruiting for an enthusiastic professional who is dedicated to providing high-quality community navigation services and transitioning youth support to families with children who have intellectual and developmental disabilities (IDD). An ideal candidate will have extensive knowledge about community resources that are available to support children with IDD, the transitioning youth process, experience conducting outreach, and have strong communication skills.

What Youll Be Doing

The Program Specialist II will serve as a Community/Transitioning Youth Navigator in the My Turn Program. This position will provide navigation/case management services and coordinate resources to children/youth with developmental and intellectual disabilities (ages 3 -21).

Duties to include, but are not limited to:

• Assist children and youth with intellectual/developmental disabilities and their families by connecting them to State and local resources, programs and/or services in the community
• Respond to requests for assistance and provide enhanced assistance, guidance and navigation support as needed, including transitioning youth
• Serve as the lead on Transitioning Youth issues for the program, including establishing and maintaining strong partnerships with a variety of community stakeholders
• Provide more intensive case management assistance and navigation support as needed
• Travel in the community to meet with community partners, families and to monitor services.
• Track client funding allocations, process invoices, and follow up on client assistance payments to meet fiscal year demands.
• Strong ability to communicate effectively and professionally in a variety of formats, including strong presentation skills.

Work Schedule: Flexibility is required as this position requires conducting presentations to the community and participating in community outreach events during evenings and weekends.

Telework: This position may be eligible for limited hybrid telework after the initial training period and in accordance with departmental policies and operational needs.

Driver's License: This position requires possession of a valid drivers license to travel throughout Montgomery County to meet with families, visit community partners, attend outreach events, monitor client services, and perform other work at locations outside the primary office.

Bilingual applicants in the Spanish/English languages are encouraged to apply. If the candidate selected for this position possesses multilingual skills, they will be required to successfully pass an examination assessing oral communication, reading comprehension, and interpreting skills. For Advanced proficiency, the candidate must also pass an examination requiring translating text from Spanish to English and vice versa.

Background Investigation: A criminal background check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision.

Minimum Qualifications

Experience: Two (2) years of professional experience in case management specifically working with individuals with developmental disabilities

Education: Graduation from an accredited college or university with a Bachelors Degree.

Equivalency: An equivalent combination of education and experience may be substituted.

LICENSE: Possession and maintenance at all times of a valid Class "C" (or equivalent) driver's license from the

applicants state of residence.

Medical Protocol: This position requires completion of a pre-employment Medical History Form to assess your ability to safely perform the essential duties of the role.

Preferred Criteria, Interview Preferences

The applications of those individuals meeting the minimum qualifications will be reviewed to determine the extent, relevancy of training, and experience in the following areas:

• Experience providing case management or navigation support to children or youth with intellectual or developmental disabilities.
• Experience supporting families and youth through the Transitioning Youth process, including resource coordination and service planning.
• Experience developing or managing tracking systems for client eligibility, service plans, or fiscal monitoring.
• Experience assisting clients or families during crisis situations and applying effective problem-solving strategies.
• Experience communicating and collaborating professionally with families, nonprofit organizations, school partners, and community groups.
• Bilingual ability in Spanish.

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at Hiring@montgomerycountymd.gov. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the Countys "Public Employees" (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.

Leave Benefits

Our generous leave package starts with non-MLS permanent and term employees earning 15 days of sick leave and 15 days of annual leave in their first year, as well as up to three additional personal days each calendar year. Positions in MLS earn 35 days of paid time off each year. In addition, we offer all employees 10 paid holidays. Our leave policies adhere to the Family Medical Leave Act of 1993, and we provide six weeks of paid parental leave for new parents.

Retirement Benefits

All permanent and term positions are eligible for robust retirement plans. Public safety positions are eligible for a defined benefit pension plan in which they are vested after only five years. Employees in non-public safety positions can participate in retirement plans that contribute up to 12 percent of their annual salary. All employees can also participate in a supplemental retirement plan, the 457 Deferred Compensation Plan, to contribute even more to their retirement goals.

Tuition Assistance & Student Loan Forgiveness

Montgomery County employees are eligible to participate in the Federal Public Service Loan Forgiveness Program. Participants who meet all requirements may qualify for forgiveness on the remaining balance on their Direct Loans after making 120 qualifying monthly payments under a qualifying repayment plan while working full-time in a qualifying public service position. To learn more about PSLF, please visit the Student Loan Repayment Benefits page. Our tuition assistance program allows you to receive up to $2,130 annually in tuition assistance to help you achieve a degree that supports your career path.

Free Mass Transit Benefit

County employees are entitled to use the RideOn Bus service for free with a valid County-employee ID. This benefit can be used any time of the day or evening, including weekends. We also offer a pre-tax flexible spending account to reduce the cost of other mass-transit options such as MARC trains and Metro.

Reduced Child and Health Care Costs

Working for Montgomery County also entitles permanent and term employees to participate in healthcare and childcare Flexible Spending Accounts. These plans allow eligible employees to save on a pretax basis for healthcare and dependent care costs incurred during the plan year.

Employee Wellbeing

We deeply care about your holistic wellness. Our award-winning wellness program, LiveWell, will support you in improving and maintaining your physical, mental, financial, social, and intellectual well-being.

Learn more about our wonderful benefits available to you once you join our team. Montgomery County Benefits

01

MQ Question PROGRAM SPECIALIST II (000836)

What is your highest level of completed education?

• N/A
• High School/GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• Juris Doctor
• Doctorate

02

MQ Question PROGRAM SPECIALIST II (000836)

How many years of professional experience do you have working in case management specifically working with individuals with developmental disabilities?

• No Experience
• 1 Year Experience
• 2 Years Experience
• 3 Years Experience
• 4 Years Experience
• 5 Years Experience
• 6+ Years Experience

03

Please identify the position or positions on your resume where you performed professional case management work with individuals who have developmental disabilities. Briefly describe the types of responsibilities you carried out, the settings in which this work occurred, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

04

MQ Question PROGRAM SPECIALIST II (000836)

Do you possess and currently maintain a VALID drivers license from your state of residence?

• Yes
• No

05

Select the one response that best describes your experience providing case management or navigation support to individuals with intellectual or developmental disabilities (IDD), including children or youth.

• I have not provided case management or navigation support to individuals with intellectual or developmental disabilities.
• I have supported basic case management activities, such as helping families identify resources, supplying information, or assisting another staff member with initial referral steps.
• I have carried out case management or navigation independently by coordinating services, assessing needs, making referrals, and maintaining follow up with families of individuals with intellectual or developmental disabilities.
• I have handled complex case situations that required coordinating across multiple organizations, addressing barriers to services, or assisting families with intensive or evolving support needs.
• I have guided or trained staff in case management practices, developed tools or approaches for navigation support, or served as a program resource for complex case situations involving intellectual or developmental disabilities.

06

Please describe the types of case management or navigation activities you performed, the populations served, the tools or systems used, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

07

Select the one response that best describes your experience supporting families or youth in the Transitioning Youth process.

• I have not assisted families or youth with the Transitioning Youth process.
• I have participated in basic Transitioning Youth activities, such as sharing information or attending meetings where families discussed Transitioning Youth needs.
• I have assisted families or youth directly with Transitioning Youth activities, such as identifying resources, coordinating eligibility steps, or helping develop service plans.
• I have taken a lead role in Transitioning Youth coordination by collaborating with schools, community programs, or State and County partners, and guiding families through more involved or multi step Transitioning Youth processes.
• I have developed guidance materials, supported multiple families or cohorts through the Transitioning Youth process, advised staff on procedures, or implemented strategies to strengthen Transitioning Youth navigation.

08

Please describe the Transitioning Youth activities you supported, the agencies or partners involved, the tools or processes used, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

09

Select the one response that best describes your experience developing, maintaining, or improving tracking systems for client eligibility, service plans, documentation, billing, or fiscal monitoring.

• I have not used or maintained tracking systems for eligibility, documentation, or fiscal processes.
• I have entered information into tracking systems or maintained basic documentation under guidance, such as logging client data or verifying simple entries.
• I have maintained tracking systems independently by updating client records, monitoring timelines, reconciling information, or producing basic reports to support service planning or fiscal documentation.
• I have improved or organized tracking tools or reporting workflows, monitored eligibility or fiscal details for multiple clients, and produced reports for supervisors, fiscal staff, or partner programs.
• I have developed tracking procedures, streamlined reporting or fiscal monitoring processes, trained other staff to use systems effectively, or supported compliance related documentation for programs.

10

Please describe the tracking systems or reporting methods you used or developed, the types of information managed, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

11

Select the one response that best describes your experience assisting clients or families during crisis situations.

• I have not assisted clients or families in crisis situations.
• I have supported basic crisis related tasks such as identifying immediate needs or relaying information to a supervisor or other staff member.
• I have responded to crisis situations directly by assessing circumstances, coordinating necessary supports, or helping clients or families resolve urgent concerns.
• I have managed more complex or multi agency crisis situations, coordinated responses with partner organizations, or implemented strategies to stabilize clients or families experiencing significant challenges.
• I have led crisis response efforts, provided guidance to staff, developed crisis protocols, or supported planning to improve crisis related procedures for a program.

12

Please describe the types of crisis situations you supported, the actions you took, the partners you collaborated with, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

13

Select the one response that best describes your experience communicating and collaborating professionally with families, nonprofit organizations, schools, or other community partners.

• I have not collaborated professionally with families or community organizations.
• I have communicated with families or community organizations in basic situations such as providing initial information, corresponding under supervision, or assisting with routine interactions.
• I have independently communicated and collaborated with families or community partners through meetings, email, phone discussions, or presentations.
• I have coordinated collaboration across multiple organizations, led joint activities or outreach events, or represented a program in discussions with partners or community groups.
• I have developed communication practices for a program, led significant outreach or partnership efforts, trained staff in collaborative communication, or served as a primary liaison for complex or sensitive coordination needs.

14

Please describe the partners or community organizations you collaborated with, the types of communication or coordination activities involved, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

15

Do you have the ability to speak, read, and write Spanish in a professional setting?

• Yes
• No

16

Please describe the Spanish language tasks you performed, the settings where you used Spanish professionally, and identify the position(s) on your resume where this work was performed. If you do not have experience in this area, indicate "N/A."

Required Question

Employer Montgomery County (MD)

Address 101 Monroe Street

7th Floor

Rockville, Maryland, 20850

Phone 240-777-5000

Website https://www.montgomerycountymd.gov/ohr