Located within an IB Global Centre, this role serves as a People Partner for designated offices and employee populations, providing a broad range of People support across the employee lifecycle. The role partners with leaders and employees on people-related matters, including compensation and benefits administration, employee relations, onboarding and offboarding, performance management, workforce data, and policy guidance.
The role also acts as a key liaison between employees, managers, Finance, payroll providers, benefits vendors, and global People teams to ensure the accurate and compliant delivery of People processes. Through a combination of operational expertise, relationship management, and data-driven insights, the role helps foster a positive employee experience while supporting organizational goals and local office needs.
This will have a strong focus in Benefits and Payroll.
The International Baccalaureate provides world-class educational services to over 5500 schools across 159 countries. A career at IB is not just a job; it's an opportunity to work with an innovative world leader of education services and contribute to our 50-year mission of creating a better and more peaceful world. Apply now to join our global organization where we empower our employees to thrive and make a difference.
Education & Experience
- Bachelor''s degree or equivalent combination of education and experience.
- 5+ years of progressive experience in Human Resources, People Operations, Employee Relations, Compensation, Benefits, or a related field.
- Experience supporting managers and employees across multiple areas of the employee lifecycle, including onboarding, offboarding, employee relations, compensation, benefits, and performance management.
- Experience administering employee benefit programs and partnering with payroll providers, benefits vendors, and Finance teams.
- Experience producing HR reports, workforce analytics, and people data insights to support decision making.
- Experience working with HRIS systems and maintaining high standards of data accuracy and confidentiality.
- Recognized HR qualification (e.g., CIPD, SHRM, PHR, or equivalent) preferred.
Technical Knowledge
- Strong knowledge of compensation, benefits administration, and payroll-related processes.
- Working knowledge of employment law, HR policies, and compliance requirements.
- Experience with HRIS platforms and employee data management.
- Ability to analyze and interpret workforce data, trends, and reports.
- Understanding of employee lifecycle processes and HR operational best practices.
Skills & Competencies
- Strong relationship-building and stakeholder management skills.
- Excellent communication, coaching, and customer service skills.
- Ability to build trust and establish credibility with managers and employees.
- Strong organizational and project management skills with the ability to manage multiple priorities.
- Excellent problem-solving, critical thinking, and decision-making capabilities.
- High attention to detail and commitment to data accuracy.
- Collaborative approach with the ability to work effectively across functions, offices, and global teams.
- Discretion and sound judgment when handling sensitive and confidential information.
- Continuous improvement mindset with the ability to identify process enhancements and operational efficiencies.
In addition to your salary, we offer an attractive range of benefits including:
- Medical, Dental and Vision Coverage
- Voluntary Benefits, Pet Insurance, FSA, etc.
- Annual Leave, plus 14 Public holidays
- Retirement 401k Plan, 10% contribution
- Paid Parental Leave
- Life assurance 4x annual salary
- Employee Assistance Program
- Excellent continuous professional development
- Health and wellness schemes
- Flexible work arrangements
- Additional IB sponsored perks
Opportunity & Belonging
We are committed to building a working environment that values respect, diversity, and compassion. The International Baccalaureate is proud to be an equal opportunities employer, and we welcome applications from all qualified applicants. As a global employer, we adhere to all relevant employment legislation in the countries in which we operate, and we're happy to provide any reasonable support or adjustments as needed to ensure applicants can fully participate in our recruitment process.
This job is offered on local terms and conditions and is at will.
People Processes, Policies & Employee Lifecycle
- Ensure that all People processes (joiners, leavers, employee changes, recruitment administration, data maintenance, and budget tracking) are implemented consistently and in line with policies.
- Deliver People practices and employee lifecycle processes for assigned offices in a timely and compliant manner.
- Advise managers and employees on People policies, procedures, and local employment regulations.
- Share process improvement ideas and best practices with global People colleagues.
- Support onboarding, offboarding, employee changes, and employee documentation activities.
- Maintain strong partnerships with Finance and other stakeholders to ensure the accurate processing of People-related costs and activities.
Benefits Management
- Serve as a subject matter expert for employee benefits, including statutory and IB-provided benefit programs.
- Manage benefit administration activities, including enrollments, life events, employee changes, and vendor coordination.
- Act as the primary point of contact for employee benefit inquiries and escalations.
- Maintain close partnerships with benefits providers, payroll teams, and Finance to ensure accurate administration and issue resolution.
- Support benefits education initiatives and help employees understand available programs and resources.
- Review benefit trends and support recommendations for program enhancements and improvements.
Compensation & Payroll Support
- Support compensation programs including salary reviews, job evaluation activities, pay changes, and compensation administration processes.
- Partner with managers, Compensation & Benefits colleagues, and Finance to support compensation-related decisions and processes.
- Work closely with payroll providers and Finance to ensure accurate payroll data and timely resolution of employee inquiries.
- Support reporting and analysis related to compensation, headcount, and workforce costs.
People Partnering & Employee Relations
- Act as the primary People contact for assigned offices and employee populations.
- Build strong relationships with managers and employees, providing practical guidance on People-related matters.
- Support the Head of HR on employee relations matters and help foster an inclusive, positive, and engaged workplace culture.
- Support managers with performance management, employee development, and employee wellbeing initiatives.
- Assist with organizational changes and workforce planning activities as required.
Recruitment
- Partner with recruiters and hiring managers throughout the recruitment lifecycle for permanent and fixed-term positions.
- Support offer preparation, onboarding coordination, and recruitment administration activities.
- Maintain knowledge of recruitment systems and processes to ensure a positive candidate experience.
Data Management & Analytics
- Maintain ownership and accountability for accurate and up-to-date People data.
- Ensure data integrity within HCM and compliance with data privacy requirements.
- Produce People reports, dashboards, and workforce analysis to support business decision-making.
- Research and analyze data to identify trends, diagnose People-related issues, and recommend solutions.
- Support audits and data validation activities as required.
Projects & Continuous Improvement
- Support local, regional, and global People projects and initiatives.
- Partner with HRIS and IT teams on People systems, process improvements, and issue resolution.
- Represent the People team on local employee engagement and workplace initiatives.
- Contribute to the ongoing improvement of People processes, systems, and employee experience.
People Processes, Policies & Employee Lifecycle
- Ensure that all People processes (joiners, leavers, employee changes, recruitment administration, data maintenance, and budget tracking) are implemented consistently and in line with policies.
- Deliver People practices and employee lifecycle processes for assigned offices in a timely and compliant manner.
- Advise managers and employees on People policies, procedures, and local employment regulations.
- Share process improvement ideas and best practices with global People colleagues.
- Support onboarding, offboarding, employee changes, and employee documentation activities.
- Maintain strong partnerships with Finance and other stakeholders to ensure the accurate processing of People-related costs and activities.
Benefits Management
- Serve as a subject matter expert for employee benefits, including statutory and IB-provided benefit programs.
- Manage benefit administration activities, including enrollments, life events, employee changes, and vendor coordination.
- Act as the primary point of contact for employee benefit inquiries and escalations.
- Maintain close partnerships with benefits providers, payroll teams, and Finance to ensure accurate administration and issue resolution.
- Support benefits education initiatives and help employees understand available programs and resources.
- Review benefit trends and support recommendations for program enhancements and improvements.
Compensation & Payroll Support
- Support compensation programs including salary reviews, job evaluation activities, pay changes, and compensation administration processes.
- Partner with managers, Compensation & Benefits colleagues, and Finance to support compensation-related decisions and processes.
- Work closely with payroll providers and Finance to ensure accurate payroll data and timely resolution of employee inquiries.
- Support reporting and analysis related to compensation, headcount, and workforce costs.
People Partnering & Employee Relations
- Act as the primary People contact for assigned offices and employee populations.
- Build strong relationships with managers and employees, providing practical guidance on People-related matters.
- Support the Head of HR on employee relations matters and help foster an inclusive, positive, and engaged workplace culture.
- Support managers with performance management, employee development, and employee wellbeing initiatives.
- Assist with organizational changes and workforce planning activities as required.
Recruitment
- Partner with recruiters and hiring managers throughout the recruitment lifecycle for permanent and fixed-term positions.
- Support offer preparation, onboarding coordination, and recruitment administration activities.
- Maintain knowledge of recruitment systems and processes to ensure a positive candidate experience.
Data Management & Analytics
- Maintain ownership and accountability for accurate and up-to-date People data.
- Ensure data integrity within HCM and compliance with data privacy requirements.
- Produce People reports, dashboards, and workforce analysis to support business decision-making.
- Research and analyze data to identify trends, diagnose People-related issues, and recommend solutions.
- Support audits and data validation activities as required.
Projects & Continuous Improvement
- Support local, regional, and global People projects and initiatives.
- Partner with HRIS and IT teams on People systems, process improvements, and issue resolution.
- Represent the People team on local employee engagement and workplace initiatives.
- Contribute to the ongoing improvement of People processes, systems, and employee experience.