Complaint Investigations Tech



Job Description

This is a 6‑month, onsite, second-shift position in Alameda, CA, with the possibility of extension. As an entry-level Lab Technician in the Complaint Investigations Lab, you investigate returned medical device products to help resolve customer complaints related to blood glucose meters, strips, and sensors. You unpack and sort returned products, perform hands-on investigations using electronic test equipment, and document all findings in the complaint handling system while following standard operating procedures and quality standards.

Responsibilities

• Unpack returned product boxes safely and sort products accurately by product line.
• Investigate returned blood glucose meters, test strips, and sensors to determine root cause and support resolution of customer complaints.
• Use troubleshooting equipment such as multimeters, oscilloscopes, test fixtures, and microscopes to perform product evaluations and tests.
• Document all complaint investigations clearly and accurately in the Complaint Handling System and other designated databases.
• Perform data entry of investigation results, ensuring accuracy, completeness, and adherence to documentation requirements.
• Follow written work instructions and standard operating procedures (SOPs) for all testing and investigation activities.
• Perform routine maintenance and updates on individual quality records to keep them current and compliant.
• Verify that all equipment used for testing and troubleshooting is within calibration and validity periods before use.
• Maintain organized work areas and properly handle and store returned products and lab equipment.
• Collaborate and communicate with team members to share findings, support continuous improvement, and ensure timely completion of investigations.
• Maintain focus and attention to detail while performing repetitive and routine investigations.
• Participate in required in-person meetings, including at least one in-person tour, and follow all site procedures and guidelines.

Essential Skills

• Proficient computer skills, including the ability to navigate internet-based programs and perform accurate data entry.
• Basic Microsoft Office skills, such as using Word, Excel, and Outlook for documentation and communication.
• Ability to read, write, and comprehend English to follow work instructions and document investigation results.
• Ability to follow written work instructions and standard operating procedures (SOPs) precisely.
• Strong documentation skills with attention to detail and accuracy in recording investigation activities and results.
• Ability to maintain focus and concentration while performing repetitive and routine investigations.
• Ability to work effectively in a team setting and collaborate with colleagues in a laboratory environment.
• Minimum education of a high school diploma or equivalent (such as GED) with technical experience.

Additional Skills & Qualifications

• Experience in the medical device or biotechnology industry is preferred.
• Technical experience, especially in electronics or laboratory work, is preferred.
• Knowledge of electronic troubleshooting and the use of tools such as multimeters and oscilloscopes is preferred.
• Inspection or quality assurance experience is highly relevant and considered a strong fit for this role.
• Recent college graduates with a bachelor’s degree in a related technical or scientific field are an ideal fit for this entry-level position.
• Ability to adapt to structured processes and regulatory requirements commonly found in medical device environments.

Work Environment

This role is fully onsite in Alameda, CA, and operates on a second-shift schedule from 1:30 PM to 10:00 PM. You work in a laboratory environment focused on complaint investigations for medical devices, handling returned blood glucose meters, strips, and sensors. The work involves frequent use of electronic test and inspection equipment such as multimeters, oscilloscopes, test fixtures, and microscopes, as well as regular use of computers and the Complaint Handling System for documentation and data entry. The environment emphasizes accuracy, consistency, and adherence to SOPs and quality standards, with a strong focus on teamwork and collaboration. Work is often repetitive and routine, requiring sustained concentration and attention to detail. Appropriate lab-appropriate attire and any required personal protective equipment are expected in accordance with site policies.

This is a Contract position based out of Alameda, CA.

The pay range for this position is $27.00 - $27.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Alameda,CA.

This position is anticipated to close on Sep 7, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.