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Complaint Investigations Tech

Iconma

Alameda, CA

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JOB DETAILS
SALARY
$22.19–$25.51 Per Hour
SKILLS
Biotech and Pharmaceutical, Computer Skills, English Language, Health Plan, Healthcare, Identify Issues, Internet Programming, Laboratory, Medical Equipment, Microscopic Analysis, Microsoft Office, Oscilloscope, Resolve Customer Issues, Standard Operating Procedures (SOP), Team Player, Test Equipment, Test Fixtures, Testing, Writing Skills
LOCATION
Alameda, CA
POSTED
1 day ago
Our client, a Medical Device and Healthcare company, is looking for a Complaint Investigations Tech for their Alameda, CA location.
 
Responsibilities:
  • Entry Level Lab Technician in the Complaint Investigations Lab (manager requests newly graduated candidates or individuals with a strong technical background).
  • Unpacking boxes safely and sorting the returned products accordingly by product lines.
  • Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
  • The Technician will document complaint investigations in the Complaint Handling System.
  • The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
  • Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
 
Requirements:
  • Must Have ~ proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English.
  • Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  • Ability to follow written work instructions of SOP’s is required.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Inspection and Quality experience.
  • Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.
  • Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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