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Complaint Investigations Tech

LanceSoft Inc

Alameda, CA

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JOB DETAILS
SALARY
$25–$28.17 Per Hour
SKILLS
Biotech and Pharmaceutical, Computer Skills, English Language, Identify Issues, Internet Programming, Laboratory, Medical Equipment, Microscopic Analysis, Microsoft Office, Oscilloscope, Resolve Customer Issues, Standard Operating Procedures (SOP), Team Player, Test Equipment, Test Fixtures, Testing, Writing Skills
LOCATION
Alameda, CA
POSTED
12 days ago
Title:Complaint Investigations Tech
Location:Alameda, CA 94502
Duration: 06 Months

Position is second shift with hours from 1:30 PM to 10 PM

Entry Level Lab Technician in the Complaint Investigations Lab (manager requests newly graduated candidates or individuals with a strong technical background).

The Technician will be responsible for:
  • Unpacking boxes safely and sorting the returned products accordingly by product lines.
  • Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips & sensors.
  • The Technician will document complaint investigations in the Complaint Handling System.
  • The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.
  • Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.
  • Must Have proficient computer skills to navigate Internet programs used, basic Microsoft Office skills and be able to read, write and comprehend English. Experience in Medical Device / Biotech Industry with a Technical Background is preferred.
  • Knowledge of Electronic Troubleshooting is preferred.
  • Ability to work in a team setting is a plus.
  • Ability to follow written work instructions of SOP s is required.
  • Good documentation skills are a must.
  • Good computer skills are essential for this job, since data entry of investigation results is a primary part of the job.
  • Ability to focus while performing repetitive and routine investigations is a must.
  • Great fit for workers with Inspection and Quality experience.
  • Minimum education required is H.S. Diploma or equivalent (such as GED) with technical experience.
  • Recent college graduates with a Bachelor s degree are an ideal fit for this entry level position.

About the Company

L

LanceSoft Inc

We are a $125 Million, NMSDC-certified Minority & Woman owned Workforce Solutions Company headquartered in the DC metro area with presence across US with global presence - Canada, Mexico, India, UK, Malaysia, Indonasia, Hongkong, Singapore, UAE. We are specialized in providing Workforce Solutions, SOW project delivery, Engineering Solutions, Creative Services. We currently support 100+ Fortune companies globally and across multiple industry segments. We are currently supporting several massive programs across industry segment nationally/globally (Intel, Ally, AMD, QUALCOMM, Morgan Stanley, Kraft/ Mondelez, MNP, Amdocs, Dell, SanDisk, Medtronic, Becton Dickinson, GE, Lockheed Martin, UTC, L-3 Communications, Caterpillar, BMW, Mercedes Benz, National Grid, Dominion, Energy Future Holdings, PSEG, 3M, Fidelity, Aetna, Humana, Johnson & Johnson, Pfizer, Merck etc). 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2000
WEBSITE
http://www.lancesoft.com/

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