Job Title: Complaint Unit Office Support Location: Marlborough, MA, 01752 Duration: 08+ Months Shift: 5 days per week, in office.
Summary: The Health Care Facility Complaint Unit Coordinator supports the effective operation of the Division through administrative and technical support to the unit manager, supervisors and staff.
Responsibilities include:
Prepares reports, proofreads correspondence and responds to inquiries regarding regulatory inspection and investigation activities, including public record requests.
Processes and enters complaints into the CMS federal database and the Division's HCFRS system upon receipt. Processes and maintains database updates relative to cases.
Responds to external inquiries, provides information and as needed, will communicate with providers and other agencies to obtain missing information.
Supports other operations within the Bureau's Marlborough office, including reception and phone coverage.