Complaints Coordinator

General information

Position number

50572828

Posted date

01-Oct-2026

Closed date

01-Nov-2026

Division

Operations

Business unit

Strategy, Quality & Improvement

Description and requirements

• Permanent full-time opportunity
• Use your clinical expertise to improve the experience of residents and families
• Lead high-quality complaint investigations and regulatory responses
• Influence feedback practices, education and continuous improvement nationally

Join Regis: Where Care Meets Career

With 84 locations and 12,000 employees nationwide, Regis offers real career pathways while supporting older Australians to live with dignity and independence.

Why You'll Love Working with Us

• Enjoy hybrid working arrangements that support balance and flexibility
• Competitive salary package
• Career development through training and study support
• 12 weeks paid parental leave
• Recognition programs celebrating your contribution
• Flare Benefits, including discounts across 500+ brands, plus savings on groceries, gyms, travel and more

About the Role

Reporting to the National Manager Consumer Experience, you will:

• Coordinate and investigate complex and high-risk consumer feedback
• Prepare clear, timely responses for external regulators
• Guide teams through evidence gathering, open disclosure and resolution
• Analyse complaint trends and recommend improvements
• Coach staff in effective feedback management
• Support governance reporting, education and consumer engagement initiatives

Make an impact you will feel proud of.

What You'll Bring

• Current unrestricted AHPRA registration as a Registered Nurse
• Experience in aged care or healthcare
• Demonstrated complaints management and investigation experience
• Strong clinical judgement and analytical capability
• Highly developed written and verbal communication skills
• Confidence engaging regulators and stakeholders at all levels

Why Our People Love Regis

We care, for our residents and for you. Expect a culture of belonging, wellbeing and recognition. Our award-winning Circle of Care initiative ensures your safety, wellbeing and support every day, physically, emotionally and professionally.

At Regis, real impact starts with you.

Apply now and help shape the future of aged care.

#JoinRegis