Complaints/Grievance Coordinator

Position SummaryManages intake, documentation, and District notification for claimant complaints regarding services provided under the contract.Key ResponsibilitiesNotify the District in writing addressing each formal written complaint filed by a claimant.When a complaint is received directly by PFS, promptly notify the Contract Administrator and the District's Medical Relations Officer.Maintain a complaint log documenting resolution status and timelines.Minimum QualificationsHigh school diploma or equivalent; experience in customer service or grievance handling in a healthcare or government-contracting setting preferred.Strong written communication and documentation skills.