Complex Case Manager

Job Description

JOB SUMMARY: Collaborates with members of the healthcare team, community resources, and with the patient/patient family to promote optimal outcomes for the patient across the continuum of care. Maintains a smaller caseload that requires increased attention and intensive care coordination due to complex social dynamics, legal involvement and connection with DSS/DDA. Formulates unique solutions to complex discharge planning issues (thinking outside the box). Assists with navigating through barriers that may be preventing the safe disposition of patients. This position is goal-oriented with a high level of accountability correlated to the continuum of care, quality of care, and patient satisfaction. Supports the success of the care coordination of this patient population with a high degree of professionalism and expertise.

Company Description

University of Maryland Upper Chesapeake Health (UM UCH) offers the residents of northeastern Maryland an unparalleled combination of clinical expertise, leading-edge technology, and an exceptional patient experience.

A community-based, integrated, non-profit health system, our vision is to become the preferred, integrated health system creating the healthiest community in Maryland. We are dedicated to maintaining and improving the health of the people in our community through an integrated health delivery system that provides high-quality care to all. Our commitment to service excellence is evident through a broad range of healthcare services, technologies, and facilities. We work collaboratively with our community and other health organizations to serve as a resource for health promotion and education.

Today, UM UCH is the leading healthcare system and second-largest private employer in Harford County. Our 3,500 team members and over 650 medical staff physicians serve residents of Harford County, eastern Baltimore County, and western Cecil County.

University of Maryland Upper Chesapeake Health owns and operates:

• University of Maryland Harford Memorial Hospital (UM HMH), Havre de Grace, MD • University of Maryland Upper Chesapeake Medical Center (UM UCMC), Bel Air, MD • The Upper Chesapeake Health Foundation, Bel Air, MD • The Patricia D. and M. Scot Kaufman Cancer Center, Bel Air, MD • The Senator Bob Hooper House, Forest Hill, MD

Qualifications

Education & Training: Maryland Social Work licensure LMSW or LCSW level required or Maryland licensed RN, Bachelors preferred.

Work Orientation & Experience: Minimum of 3 years of relevant hospital case management experience. Acute care social work or nursing experience required.

Knowledge of Case Management, Critical Pathways, and Utilization Management preferred. The applicant may require up to three months of detailed job orientation and training to gain specific capabilities to perform essential job functions.

Skills & Abilities: Demonstrate skill in: • a) effective critical thinking • b) written and verbal communications • c) prioritize work assignments and manage time effectively to complete duties • d) age-appropriate interpersonal interactions (patients may range from newborn to geriatric adult) • e) Demonstrate knowledge of Medicare and Medicaid regulations and documentation • f) Uses case management principles • g) assess, adapt, and calmly respond to changing and/or crisis environment • h) make independent decisions consistent with current policies, procedures, healthcare, and ethical standards • i) be available to adapt hours to meet the needs of all customers

Additional Information All your information will be kept confidential according to EEO guidelines.

Compensation Pay Range: $42.64- $64 Other Compensation (if applicable): n/a

Review the 2025-2026 UMMS Benefits Guide

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