Location: On-Site – Richmond, VA
Position Type: Hourly, Full-Time
Experience Level: Entry-Level
Compensation: $20–25 per hour
Position Overview
As a Compliance Account Coordinator, you will play a critical role in supporting client compliance engagements and ensuring an exceptional customer experience. You’ll work closely with senior account managers, engineers, and compliance specialists to help clients achieve certifications such as SOC 2 and ISO 27001.
This role combines structured project coordination with client-facing support. Strong customer service instincts are essential — you will regularly communicate with startup founders, CTOs, and operations leaders, guiding them through complex compliance processes in a clear, professional, and supportive manner.
This is an ideal entry point for candidates eager to build a long-term career in cybersecurity, governance, risk, and compliance (GRC), customer success, or account management.
Responsibilities
- Support client onboarding for compliance engagements, ensuring a professional, responsive, and smooth experience.
- Serve as a day-to-day point of contact for clients, providing timely communication and high-quality customer support.
- Coordinate and track SOC 2, ISO 27001, HIPAA, and other compliance projects from kickoff through audit readiness.
- Draft and edit information security policies and procedures under the guidance of senior team members.
- Collect, organize, and validate evidence documentation to support client compliance controls.
- Schedule and document client meetings, take detailed notes, and manage follow-up tasks to maintain project momentum.
- Maintain and update client records within the CRM (e.g., HubSpot or Salesforce) and compliance management platforms (e.g., Vanta, Drata).
- Monitor client project timelines, ensuring internal communication and deliverables are completed on schedule.
- Collaborate across internal teams (sales, compliance, engineering, audit support) to ensure cohesive service delivery.
- Identify opportunities to strengthen client relationships and improve service delivery processes.
- Assist in preparing client reports and progress updates for internal and external stakeholders.
Qualifications
- Bachelor’s degree preferred (or equivalent professional experience).
- 1+ year of customer service, client support, account coordination, or client-facing experience required or strongly preferred.
- Strong organizational and project management skills with high attention to detail.
- Excellent written and verbal communication skills.
- Professional, empathetic, and responsive communication style when working with clients.
- Interest in learning cybersecurity and compliance frameworks such as SOC 2 and ISO 27001.
- Basic familiarity with CRM or GRC software (HubSpot, Salesforce, Vanta, Drata, or similar tools preferred).
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Team-oriented mindset with strong problem-solving and collaboration skills.
- Proactive, positive attitude with a commitment to continuous learning.
Benefits:
We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
- 10 days of paid time off (PTO)
- 11 paid federal holidays
- 401(k) with 4% company match
- Monthly healthcare stipend
- Gym membership stipend
- Weekly team lunches and in-office snacks