Position:
Compliance Administrator*
Direct Report:
Director of Operations
Position Summary:
The Compliance Administrator owns the compliance and audit processes across restoration programs. This position ensures that all RMS, TPA, and carrier requirements are met, documented, and maintained. By monitoring open jobs, on-hold statuses, and audit workflows, this position supports operational efficiency and minimizes compliance risks.
Key Responsibilities:
Administrative & File Management
- Maintain RMS compliance and validate RMS job files
- Support Invoice request submissions
- Manage Luxor audits
Scheduling & Communication
- Maintain Alac.net
- Upload photos for inspections,completions, and Claim X Videos.
- Scrub and prepare photo reports prior to upload
Compliance & Program Support
- Perform daily QBT validation
- Track equipment rentals
- Maintain TPA requirements and requests
- Monitor and support compliance audits across programs
Team Engagement
- Participate in team meetings, in-state CAT and spike events, and the After-Hours On-Call rotation. (one weekday per week and weekend rotation approx. every 5–6 weeks)
- Provide operational feedback and suggest improvements based on daily observations.
- Pursue ongoing professional development through role-based certifications and training.
Qualifications:
- Prior experience in restoration, construction, or service coordination preferred.
- Strong organizational skills and attention to detail.
- Clear, professional communication skills, both verbal and written.
- Proficiency in Microsoft Office and industry-specific platforms (e.g., RMS, XactAnalysis). * Preferred but not mandatory*
- Ability to thrive in a high-volume, deadline-driven environment.
Working Conditions & Benefits:
Schedule:This is a full-time, salaried position requiring a minimum of 40 hours per week. Flexibility is expected to meet the needs of the business.
Benefits:
- Health, dental, and vision insurance (company contribution included)
- Paid time off
- Employer-paid life insurance
- 401(k) plan with eligibility after 90-day probation and entry at the beginning of the next quarter
Paid holidays after 90 days (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day)
Flexible work from home options available.
Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.
We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.
Our Vision:
To Provide Extraordinary Care While Serving People In Their Time Of Need.
Our Values:
Deliver What You Promise
Respect The Individual
Have Pride In What You Do
Practice Continuous Improvement
Our Mission:
To provide opportunities for great people to deliver Best in Class results