Compliance Brokerage Manager

OVERVIEW:

Purpose of Job 

 

Provide daily management and oversight to Brokerage operations and staff and its activities with strict adherence to applicable US Customs and Participating Government Agency regulations and KWE’s Import and Brokerage SOP; monitor daily Key Performance Indicator Reports, and Brokerage Systems Search grids to identify and reconcile irregularities; collaborate with the Compliance Audit Manager and the Brokerage Operations Compliance Manager to identify and conduct individual employee training as required.

Summary of Benefits:

KINTETSU WORLD EXPRESS (U.S.A.), INC. SUMMARY OF BENEFITS

 

Medical Plan including Prescription

• Eligible for medical coverage on the 1^st month following one (1) month of employment.
• CIGNA is the current provider, offering 3 plans.

 

Dental Plan

• Eligible for dental coverage on the 1^st month following one (1) month of employment. 
• CIGNA is the current provider, offering 2 plans.

 

Vision Care

• Eligible for vision coverage on the 1^st month following one (1) month of employment.
• VSP Vision Care is the current provider, offering 1 plan.

 

Flexible Spending Account (FSA)

• Medical Flexible Spending Account
• Dependent Care Flexible Spending Account
• Limited Purpose Flexible Spending Account

 

Health Savings Account (HSA)

• Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP)

 

Life Insurance

• Life insurance (1½ times annual salary up to a maximum benefit of $50,000);
• Supplemental life insurance (at the expense of the employee);
• Long term disability (LTD) coverage;
• Accidental death and dismemberment (AD&D) coverage

Paid Time Off (PTO)

• PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap.

Paid Holidays

• Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year.  A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.

Retirement Plan

• 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule.

Student Loan Assistance

• Eligible for student loan assistance after three (3) months of continuous employment, pending verification.
• Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Tuition Reimbursement

• Eligibility for Tuition Reimbursement is three (3) months of continuous employment.
• Reimbursement is limited to $5,250.00 per employee per calendar year.
• Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year.

Wellness Day

• Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. 

Voluntary Benefits

• Hospital Indemnity Insurance
• Accident Insurance
• Critical Illness Insurance
• Commuter Benefits – Parking and Transit

 

This summary is provided for informational purposes only.  Plan details are subject to change.  Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

 

RESPONSIBILITIES:

Essential Duties & Responsibilities

 

1. Manage Brokerage Department staff and daily shipment and brokerage billing activities, assign customer accounts, set work completion standards, Customs entry processing procedures, obtain classification/parts database, review and manage performance in accordance with KWE Import and Brokerage SOP’s; maintain customer performance requirements and assist where necessary in resolving Brokerage Departmental issues and concerns.
2. Review and act daily to resolve issues identified in the Brokerage Operations Reports and Systems Search Grids.
3. Process customs entries for assigned accounts; oversee and assist Brokerage Department staff where required in processing of Customs entries with U.S. Customs & Border Protection (CBP) and other Participating Government Agencies
4. Timely respond to communications and requests from clients, regulatory agencies, KWE branches and vendors promptly and in accordance with KWE standards
5. Assist with onboarding new customers ensuring all required documentation has been obtained; define handling procedures and develop client SOP’s, tariff databases, credit limits, etc; secure delivery, billing and payment requirements and set up profiles and training of entry staff for entry processing and handling; collaborate with Branch and local sales staff on development of new account Brokerage sales.
6. Collaborate with the Brokerage Operations Compliance Managers and local Branch teams to assist in the preparation of annual staff performance reviews; conduct Brokerage Department staff training and assist with resolution of issues.
7. Support as a back up to the Compliance Audit Manager in performing those daily responsibilities such as but not limited to processing daily statements, conduct daily brokerage entry audits, conduct air brokerage billing audits, assist with processing post entry corrections, etc… during periods of scheduled and un-scheduled PTO.
8. Maintain thorough and up to date knowledge of KWE policies and procedures, and regulatory and industry updates
9. Perform that work/other functions as may be assigned from time to time the by Brokerage Operations and Trade Compliance Departments.

BASIC QUALIFICATIONS & REQUIREMENTS:

Basic Qualifications & Requirements

List any required educational attainments (degrees, certificates, licenses, etc.):  Customs Broker License required, 

 

List any required skills (computer, machinery, typing, etc.):Proficiency in the use of Microsoft Office, Word, and Excel, Working knowledge of Brokerage entry processing, 

 

List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): Capable of understanding and following customer specific instructions, Excellent problem-solving and analytical skills, Detailed organization capabilities and a desire and ability to follow projects through to completion. this position requires a high energy individual with a strong work ethic, good communication skills, and must have the ability to work in a fast paced environment.

 

List any required experience (of what type, for what duration, in what industry, etc.): Minimum of 5-7 years of Customs Regulations, Customs clearance and Customs brokerage and operations

PREFERRED QUALIFICATIONS:

Preferred Qualifications

 

List any preferred educational attainments (degrees, certificates, licenses, etc.): Bachelor's Degree or equivalent experience, Industry certifications 

 

List any preferred skills (computer, machinery, typing, etc.): Intermediate knowledge of Microsoft PowerPoint and Access preferred

 

List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.):  Ability to prioritize and manage time,

 

List any preferred experience (of what type, for what duration, in what industry, etc.): Minimum of 5-7 years of Customs Regulations, Customs clearance and Customs brokerage and operations