Administrative Skills, Communication Skills, Contract Requirements, Cross-Functional, Customer Relationship Management (CRM) Systems, Data Management, Dental Insurance, Detail Oriented, Develop and Maintain Customers, Documentation, Establish Priorities, Finance, Inside Sales, Legal, Logistics, Maintain Compliance, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Military, National Sales, Onboarding, Organizational Skills, Pivot Tables, Process Development, Process Improvement, Regulations, Regulatory Compliance, Sales Management, Sales Operations, Salesforce.com, Systems Administration/Management, Team Player, Time Management, Trade Show Management, Vendor/Supplier Management, Vlookups, Web Site Monitoring
Overview
Roto-Rooter is seeking a National Accounts & Compliance Coordinator to join our fast-growing National Accounts team at our corporate headquarters. This is a full-time, on-site, position based out of downtown Cincinnati, OH.
The National Accounts & Compliance Coordinator supports the organization's national sales efforts by managing key account setup and maintenance while ensuring compliance with internal policies and external requirements. This role serves as a liaison between sales, operations, and compliance teams to ensure seamless onboarding, accurate data management, and adherence to all regulatory and contractual obligations.
You will also be provided with company-paid parking at a nearby parking facility.
Responsibilities
Key Responsibilities:
- Coordinate the setup and maintenance of National Account customers across all required systems and platforms
- Maintain and monitor multiple compliance portals, ensuring all documentation, certifications, and requirements are current and accurate
- Maintain and monitor Vendor Management portals.
- Serve as the primary point of contact for incoming National Sales Leads and inquiries related to national accounts and compliance, routing issues to appropriate teams
- Collaborate with internal departments (Sales, Operations, Finance, Legal/Compliance) to gather and verify required information
- Track and manage compliance deadlines, renewals, and updates to avoid disruptions in business
- Identify process improvements to enhance efficiency in account management and compliance tracking
- Coordinate trade show activities, including event logistics, booth setup, materials preparation, and communication with internal teams and external vendors.
Requirements
Qualifications:
- 2+ years of experience in sales operations, account coordination, compliance, or administrative support
- Strong organizational skills with the ability to manage multiple systems and deadlines
- High attention to detail and accuracy
- Excellent communication and cross-functional collaboration skills
- Experience with Salesforce (or similar CRM systems) required
- Proficiency in Microsoft Office Suite (Excel, Outlook, Word) required
Preferred Skills:
- Experience working with national accounts
- Familiarity with compliance systems, vendor portals, or regulatory documentation
- Ability to prioritize in a fast-paced environment
- Intermediate to advanced Microsoft Excel skills (e.g., Pivot Tables, VLOOKUP)
Benefits
At Roto-Rooter we believe our greatest investment is in our employees. We prioritize the health and well-being of our team and their families. That's why we offer an extensive employee benefit package including:
- Medical insurance with a Prescription Drug Card
- Accident and Critical Illness Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Training
- Life Insurance
- Matching 401K Retirement Savings Plan
- Tuition Reimbursement
- Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout our 90 years in business, we''ve found that military training and structure are a great fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.