Compliance Coordinator

R.W Mercer Co. is a family-owned construction and Service Company headquartered in Jackson, Michigan, with seven locations – six in Michigan and one in Indiana.  The company operates in three distinct areas of construction: petroleum contracting, service/compliance, and general contracting.  In each area, R.W. Mercer provides a turn-key approach that includes planning, design, construction, and installation as well as service, monitoring, and maintenance.

POSITION:  Compliance Coordinator

LOCATION: Fort Wayne, Indiana

The Compliance Coordinator serves as a critical operational backbone for our Compliance Division and will work closely with the Regional Service Manager in charge of Compliance and the Compliance technicians.  This position will also serve as support for our Fort Wayne Service department when coverage is needed.

REQUIREMENTS & RESPONSIBILITIES:

• Compliance Tracking: Monitor and track Compliance work orders, State/Local Inspection correspondence, and ABC Operator compliance and inspections.
• Operational Logistics: Create work orders for upcoming inspections or repairs, schedule compliance inspections, and coordinate and issue purchase orders for subcontractors and equipment rentals.
• Dispatch Administration: Support the Compliance Division with dispatching by answering incoming calls and emails and strategically assigning tasks on the dispatch board.
• Auditing & Communication: Review and audit the status of open work orders, communicating regular updates directly to the Compliance Manager.
• Records Maintenance: Maintain and update compliance work orders within our accounting system and external compliance tracking system, handle compliance-related invoicing, and manage various other administrative tasks.
• Certification & Asset Tracking: Manage and track Compliance Technician Certifications, specialized equipment certifications, and technician tool/parts inventory.
• Research & Support: Conduct general compliance-related research for jurisdictions and coordinate construction/service remediation work resulting from compliance failures.
• Customer Service: Serve as the primary point of contact by answering incoming calls and emails in a professional, courteous, and timely manner.
• Warehouse Collaboration: Assist warehouse personnel with shipping/receiving, physical inventory counts, over-the-counter parts sales, and other general inventory functions as needed.
• Service Collaboration: Assist the service department as needed with service calls, work order entry, invoicing, and other administrative functions to provide adequate coverage for the branch.
• Team Player: Provide cross-functional support to other internal departments as needed.

KNOWLEDGE, SKILLS & ABILITIES:

• Effective verbal and written communication skills and ability to communicate in a positive manner with customers and team members
• Strong organizational skills
• Great attention to detail
• Work well under pressure and meet deadlines
• Proficient in Microsoft Suite: Word, Excel, Outlook, Teams, etc.

JOB QUALIFICATIONS

• Must be 18 years old or older
• High School Diploma, GED, or equivalency
• 2+ years of professional administrative experience

PHYSICAL DEMANDS

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job.

          Environment:

Working conditions are normal for an office environment.

Physical:

Primary functions require maintaining a professional appearance and providing a positive company image to the public.  Must be able to walk, stand, and sit for prolonged periods of time; possibly stoop, bend, kneel, crouch, crawl, climb, reach and twist; push, pull, lift and/or carry light to moderate amounts of weight; and to verbally communicate to exchange information. 

Vision:

See in the normal visual range with or without correction.

Hearing:

Hear in the normal audio range with or without correction.

This job description is not an employment contract, implied or otherwise.  The Company and the Employee acknowledge that the Company remains “at-will”, as defined under applicable law.

R.W. Mercer, Co. is a family-owned construction and service company headquartered in Jackson, Michigan. We have seven locations – six in Michigan and one in Indiana. Our company operates in three distinct areas: petroleum construction, petroleum service, and general contracting. We strive for unparalleled trust, performance, and pride with our commitment to our customers, employees, and suppliers. Our motto, Making Tracks, symbolizes our journey of our past, where we are going, and how we will get there. Through talent, growth, and execution, we will continue Making Tracks throughout the communities we service.