Compliance Officer 799088 Tallahassee, FL 32399 [Onsite]

Title:  Compliance Officer (799088)
Work location :Tallahassee, FL  32399 [Onsite]
Agency Interview Type: Either Webcam Interview or In Person
Work Arrangement: Onsite

Short Description:
Compliance Officer

Complete Description:
WORK ENVIRONMENT: Professional office, business casual, cubicle
CANDIDATE RESPONSIBILITIES:

** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.


CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line

Skills:

	Skill	Required / Desired	Amount	of Experience	Expertise Rating	Move
	Ability to speak and understand English	Required
	High school diploma	Required
	Excellent written and oral communication with the public	Required
	Ability to read and interrupt Florida State Statues	Required		Years
	Experience working with the public in a professional work environment	Required		Years
	Experience working with the public and analyzing complaints	Required		Years
	Experience using Versa	Highly desired
	Experience using OnBase system	Highly desired
	Bachelors Degree	Highly desired