Compliance Officer, Compliance Division

Virginia Department of Human Resource Management

Henrico, VA

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JOB DETAILS

SKILLS

Americans with Disabilities Act (ADA), Analysis Skills, Attorney, Communication Skills, Community Support, Community and Social Services, Continuous Improvement, Corrective Action, Customer Support/Service, Department of Health and Human Services, Detail Oriented, Diversity, Document Management, Documentation, Identify Issues, Information/Data Security (InfoSec), Interpret Regulations, Leadership, Legal, Legal Support Skills, Maintain Compliance, Nonprofit, Organizational Skills, Problem Solving Skills, Procedure Development, Process Development, Process Improvement, Project/Program Coordination, Records Management, Regulations, Regulatory Compliance, Regulatory Requirements, Research Skills, Risk Analysis, Service Delivery, Social Work, Software Administration, Spreadsheets, State Government, Support Documentation, Systems Administration/Management, Time Management, Training/Teaching, Trend Analysis

LOCATION

Henrico, VA

POSTED

1 day ago

Compliance Officer, W5123 Compliance Division

Job no: 5106340
Work type: Full-Time (Salaried)
Location: Henrico, Virginia
Categories: Health and Human Services

Title: Compliance Officer, W5123 Compliance Division

State Role Title: Prog Admin Specialist III

Hiring Range: minimum $101,000, commensurate with experience

Pay Band: 6

Agency: Department of Social Services

Location: DSS HOME OFFICE

Agency Website: https:// dss.virginia.gov

Recruitment Type: General Public - G

Job Duties

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that everyVirginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement. Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence and overall well-being. We are a $2 billion agency - one of the largest in the Commonwealth of Virginia - partnering with 120 local departments of social services and 31 community action agencies, along with faith-based and non-profit organizations, to promote the well-being of children, adults, and families statewide. We proudly serve alongside 1,650 (state) and 12,200 (local) human services professionals throughout the Social Services System, who ensure that thousands of Virginia's most vulnerable citizens have easy access to the services and benefits available to them.

In addition to a rewarding work experience, VDSS offers excellent health and life insurance benefits, pre-tax spending accounts, state funded Short- and Long-Term Disability, paid holidays, vacation, tuition assistance, free wellness programs, and a state retirement plan with options for tax-deferred retirement savings including employer matching - Employee Benefits.

About the Position:

Reporting to the Director of Compliance, the Compliance Officer leads and coordinates the agency's enterprise functions related to the Virginia Freedom of Information Act (FOIA), civil rights compliance, and Americans with Disabilities Act (ADA) accessibility. In support of VDSS' mission, priorities, and programs, the Compliance Officer ensures that public transparency, nondiscrimination, and accessibility obligations are met consistently and lawfully across the agency. The Compliance Officer advances the vision and long term direction of the agency's compliance posture through responsive service delivery, sound policy interpretation, and effective collaboration with internal and external partners.

The Compliance Officer is responsible for managing and executing a broad portfolio of compliance activities, with primary focus on FOIA request coordination, tracking, review, and fulfillment; investigation and resolution of civil rights-related complaints and inquiries; and oversight of ADA accessibility requests and complaints for citizens receiving services through VDSS or local social service partners. The Compliance Officer ensures timely, accurate, and compliant handling of all matters by developing clear procedures, coordinating with program divisions and legal counsel, and providing training, guidance, and tools that strengthen compliance capacity across the agency.

The Compliance Officer builds and maintains effective working relationships with program leadership, local departments of social services, federal and state oversight entities, and community stakeholders to support consistent application of statutory requirements, coordinated communication, and effective resolution of issues. The Compliance Officer monitors trends, findings, and data across FOIA, civil rights, and ADA activities to identify risks, recurring concerns, and opportunities for process improvement, and partners with agency leaders to implement corrective actions and strengthen internal controls. The Compliance Officer establishes transparent processes, service standards, and documentation practices that ensure readiness for external review, foster public trust, and promote equitable access to agency programs, services, and information.

Minimum Qualifications

Must have demonstrated:

Knowledge
• Knowledge of the Virginia Freedom of Information Act, including statutory timelines, exemptions, redaction requirements, and public records standards.
• Knowledge of civil rights laws and regulations, including Title VI, Title VII, Title IX, Section 504, and related nondiscrimination requirements.
• Knowledge of Title II of Americans with Disabilities Act, including reasonable accommodation principles, effective communication obligations, and accessibility requirements.
• Knowledge of state government operations, program structures, and administrative processes that affect compliance activities.
• Knowledge of complaint intake, fact finding methods, and basic investigative practices.
• Knowledge of records management principles, including retention, disposition, confidentiality, and secure handling of sensitive or protected information.
• Knowledge of reporting practices, trend analysis, and data documentation methods that support compliance oversight.

Skills
• Skill in reviewing, interpreting, and applying statutes, regulations, and policies to real world scenarios.
• Skill in analyzing complex information, identifying risks or deficiencies, and recommending corrective actions.
• Skill in coordinating with staff at all levels, gathering facts, and facilitating timely responses.
• Skill in writing clear, concise, and accurate correspondence, findings, summaries, and procedural guidance.
• Skill in organizing and tracking large volumes of information, including logs, deadlines, and case documentation.
• Skill in managing competing priorities while maintaining accuracy and meeting time sensitive requirements.
• Skill in creating and delivering training to strengthen staff understanding of FOIA, civil rights, and ADA responsibilities.
• Skill in using standard office technology and data tools, including spreadsheets, tracking systems, and document management platforms.

Abilities
• Ability to handle sensitive issues with discretion, neutrality, and sound judgment.
• Ability to evaluate whether accommodations or nondiscrimination obligations were met and clearly communicate findings.
• Ability to work independently, manage high volume workflows, and complete tasks within strict timelines.
• Ability to maintain accuracy and attention to detail when reviewing records, redacting information, or preparing complaint findings.
• Ability to build cooperative working relationships with internal and external partners.
• Ability to analyze information, evaluate compliance, and prepare clear written findings.
• Ability to explain complex compliance requirements in a practical, understandable way.
• Ability to recognize patterns, identify systemic issues, and recommend improvements to strengthen agency practices.
• Ability to manage high volume, time sensitive workloads with accuracy and confidentiality.
• Ability to remain calm, professional, and solution oriented during challenging interactions or high-profile matters.

Additional Considerations

Juris Doctor from an accredited law school or knowledge of and or relevant experience in law or a related field; experience working in state government or a comparable public sector setting; FOIA Officer training or the ability to obtain it within six months of hire; demonstrated experience with Title II of the Americans with Disabilities Act; relevant training or coursework related to civil rights, administrative law, or accessibility.

Competencies
• Accountability
• Analytical thinking
• Clear and professional communication
• Customer service and professionalism
• Collaboration and relationship building
• Legal and policy interpretation
• Attention to detail
• Sound judgment and decision making
• Confidentiality and ethical practice
• Continuous improvement mindset

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

To be considered for this position, you must submit a Commonwealth of Virginia application or resume through the on-line "Virginia Jobs" (RMS) employment site no later than 11:55 p.m. on the closing date listed. Each application is reviewed for documentation that shows the applicant meets the minimum and additional considerations stated in the job announcement. The decision to interview an applicant is based on the information provided. This website will provide confirmation of receipt when the application is submitted for consideration. Please refer to your RMS account for the status of your application and this position.

Selected candidate(s) must successfully pass a fingerprint-based criminal history background check. A record of criminal history does not automatically bar an applicant from consideration. Employment verification will be conducted to include current/previous supervisory employment reference checks.

VDSS will record information from each new employee's Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

The selected candidate is required to file a Statement of Economic Interests form pursuant to the Code of Virginia § 2.2-3114, as a condition of employment. The filing must be completed on or before the first day of employment and annually thereafter on or before February 1. The selected candidate is required to complete the Statement of Economic Interest training within 2-months of becoming a state filer and at least once during each consecutive period of two calendar years commencing on the first odd-numbered year thereafter. For more information, please visit

Selected candidate may be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

This position may be eligible for telework opportunities; availability, hours, and duration will be in accordance with the Commonwealth's Teleworking policy on a case-by-case basis.

VDSS values the service and experience of our Veterans. As such, Veterans are encouraged to apply and receive preference in the hiring process. AmeriCorps, Peace Corps and other national service alumni also are encouraged to apply.

Reasonable accommodations are available to applicants, if requested, during the application and/or interview process.

Virginia Department of Social Services does not provide sponsorship.

The Virginia Department of Social Services is an Equal Opportunity Employer and encourages diversity within its workforce.

We are a "Virginia Values Veterans" (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application or resume. Minorities, Individuals with disabilities, Veterans and people with National Service experience are encouraged to apply.

For more information about our employment practices, please visit our "Vision, Mission and Strategic Plan". Multiple positions may be filled from this recruitment within 90 days of the closing date.

Contact Information

Name: VDSS - Division of Human Resources

Phone: dssrecruitment@dss.virginia.gov

Email: dssrecruitment@dss.virginia.gov

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Advertised: 16 Jun 2026 Eastern Daylight Time
Applications close: 29 Jun 2026 Eastern Daylight Time

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About the Company

Virginia Department of Human Resource Management

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