Customer Support/Service, English Language, High School Diploma, Interpret Regulations, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, State Laws and Regulations, Writing Skills
Compliance Officer
Location: FL Duration: 2+ Months Type: Contract
Possible Work Locations:
- 400 W. Robinson Street., Ste. N908 Orlando, FL 32801
- 1313 N Tampa Street., Suite 712 Tampa, FL 33602
- 8550 NW 33rd Street Suite 401 Doral, FL 33122
- FTL#1-1400 West Commercial Blvd, Ste#185- Ft. Lauderdale
- FTL#2 1525 W. Cypress, Ft. Lauderdale, FL 33309
- 2601 Blair Stone Road, Tallahassee, FL 32399
Job Description:
Candidate Responsibilities:
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statute and compare with complaints to analyze the issue.
- Communicating with the public, so good customer service skills are a MUST.
- Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
- Provide any resources or referrals, as appropriate.
- Send a written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
Candidate Required Skills:
- Communicate verbally and in writing appropriately
- Read and interpret Florida statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project timeline
Required/Desired Skills:
- Ability to speak and understand English
- High school diploma
- Excellent written and oral communication with the public
- Ability to read and interpret Florida State Statues
- Experience working with the public in a professional work environment
- Experience working with the public and analyzing complaints
- Experience using Versa
- Experience using OnBase system