Customer Support/Service, English Language, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, State Laws and Regulations, Writing Skills
WORK ENVIRONMENT: Professional office, business casual, cubicle
CANDIDATE RESPONSIBILITIES:
** Contact constituents/complainants to discuss the details of the complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public, so good customer service skills are a MUST.
** Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals, as appropriate.
** Send a written correspondence to the complainant once approved by the supervisor.
** Close the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.
CANDIDATE REQUIRED SKILLS:
** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line
Requirements
Ability to speak and understand English
| Required
|
|
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High school diploma
| Required
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Excellent written and oral communication with the public
| Required
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Ability to read and interrupt Florida State Statues
| Required
| 1
| Years
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Experience working with the public in a professional work environment
| Required
| 3
| Years
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Experience working with the public and analyzing complaints
| Required
| 1
| Years
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Experience using Versa
| Highly desired
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Experience using OnBase system
| Highly desired
|
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Bachelors Degree
| Highly desired
|
|
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Novalink Solutions
Novalink, founded in 2003 , is a leading consulting and staffing company serving clients in public and private sectors in Information Technology, Telecommunications (IT/Telecom), Technical Networks, Finance, and Administration. With government agencies as our primary clientele, our team has a proven track record of success in providing temporary personnel solutions and managing government deliverables-based projects over the past 20 years.
20 to 49 employees
Staffing/Employment Agencies
http://www.novalink-solutions.com/