Job Description
Candidate Responsibilities:
- Contact constituents/complainants to discuss the details of the complaints that are filed.
- Read state statutes and compare with complaints to analyze the issue.
- Communicating with the public, so good customer service skills are a must.
- Advise complainant of the Division's jurisdiction and that the case is being closed and for what reason.
- Provide any resources or referrals, as appropriate.
- Send written correspondence to the complainant once approved by the supervisor.
- Close the case out by adding the appropriate codes/activities/statues in Versa.
- Document the actions in the OnBase system.
Candidate Required Skills:
- Communicate verbally and in writing appropriately
- Read and interrupt client statutes
- Previous experience working with the public in a professional work environment
- Exceptional organizational skills
- Commit to the project time line
Numbers & Facts
| Location | Tallahassee, FL |
| Industry | Staffing/Employment Agencies |
| Salary | $38.14 |
| Company Size | 50 to 99 employees |
| Year Founded | 2017 |
| Website | http://www.prismagicinc.com |
About Company
Prismagic started with an idea of connecting people with 'people', connecting the 'need' to 'accomplishments' and connecting the 'jobs' to 'lifestyle'. At Prismagic, we would like to partner with talent, we call consultants to understand their expertise and how we can best fit that in the growth engine of any corporate, we call client to create a win-win ecosystem for everyone.
With over 30 years of combined expeirence of the key stakeholders in Staffing, Services and Information Technology, Prismagic is a platform built to complement the need of its clients with the potential of its consultants.
We bring an energized team, a fresh perspective and the zeal to exceed the expectations of our partners every time we are entrusted to perform. Our rewards and recognitions today is only the delight that we can bring for our stakeholders through a committed workforce and an honest, transparent, value driven system.
PRISMAGIC (Not just a name, but a philosophy)
We always believed that businesses need to create magic for its stakeholders – the magic of solutions, the magic of trust and the magic of value – and whatever problem we could think of, the final solution is always People. Every problem always starts at design but invariably ends at People and each solution brought us to the fact, “People Relations IS MAGIC” – Process Reinforcement IS MAGIC – “PR-IS-MAGIC” - and We got our name. It is not just a name but a philosophy that every employee believes, trusts and run on.
For more details, please visit http://www.prismagicinc.com/
Skills
- Customer Support/Serviceunmatched
- Organizational Skillsunmatched
- Problem Solving Skillsunmatched
- State Laws and Regulationsunmatched
- Writing Skillsunmatched
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