Compliance Officer

WORK LOCATIONS:  Candidate can select one of the following work locations:

·         8550 NW 33rd St., Suite 401,  Doral, FL  33122

·         2601 Blair Stone Road, Tallahassee, FL  32399

CANDIDATE RESPONSIBILITIES:

·         Contact constituents/complainants to discuss the details of the complaints that are filed.

·         Read state statute and compare with complaints to analyze the issue.

·         Communicating with the public, so good customer service skills are a MUST.

·         Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.

·         Provide any resources or referrals, as appropriate.

·         Send a written correspondence to the complainant once approved by the supervisor.

·         Close the case out by adding the appropriate codes/activities/statues in Versa.

·         Document the actions in the OnBase system.

CANDIDATE REQUIRED SKILLS:

·         Communicate verbally and in writing appropriately

·         Read and interrupt Florida statutes 

·         Previous experience working with the public in a professional work environment

·         Exceptional organizational skills

·         Commit to the project time line