Compliance & Operations Manager

OVERVIEW

South Puget Sound Habitat for Humanity is an affiliate of Habitat for Humanity International focused on providing affordable housing solutions in Thurston and Lewis counties. We believe that every person, no matter who they are, deserves a decent place to live. Our work includes building new, energy-efficient homes, preparing households for homeownership, guaranteeing affordable mortgages to homebuyers, performing critical housing repairs, and running two successful resale stores. It is an exciting time at South Puget Sound Habitat as our immediate goals for the future include three new developments and hundreds of repair projects, drastically outpacing our past production-and we are working to scale our operations to meet these goals.

POSITION SUMMARY

The compliance & operations manager ensures South Puget Sound Habitat successfully manages its public grants, maintains strong safety standards, and coordinates key organizational, regulatory, and business requirements. The manager develops, maintains, and improves the systems, processes, and relationships that enable the organization to meet these responsibilities accurately and on time. They work both independently and across teams to gather information, develop and document processes, deliver training, execute reporting, and continuously identify opportunities for improvement.

WHO SHOULD APPLY

You are an order-loving, process-oriented professional who wants to work for a mission-focused organization. You may have experience in grants administration, compliance, operations, safety, finance, or nonprofit administration, but above all you bring the organizational, collaborative, and judgment skills to manage many different timelines, requirements, and stakeholders successfully. Your secret weapons are high standards, transparency, communication, and continuous improvement. In fact, you don't think it's a job well done unless you've helped bring people along with you and created a template or two for the future. You lead with curiosity, not judgment, and are happy to dig into and make sense of new things.

RESPONSIBILITIES

Key Responsibility: Grants Management (Contracts, Compliance, Reimbursements) (55%)

The compliance & operations manager ensures we proactively and accurately execute grant award contracts and all compliance, reimbursement, and reporting requirements. Responsibilities generally include:

• Create real-time multi-user contract/compliance/fund tracking and task system to manage on-time, fully compliant contracts, reimbursements, and reporting; maintain schedule of milestones for organization-wide use.
• Build two-way communication relationships with all grant officers, relevant managers, and associated contractors; proactively communicate needs and statuses.
• Take all awards to executed contracts without avoidable process delays and in sufficient time for related projects.
• Develop and document, in coordination with directors, team-wide and team-specific business rules and protocols for built-in, ongoing compliance for current and expected awards; add to or create relevant agency policies as needed.
• Work closely with admin team to track fund balances and reimbursement schedules; develop draw strategies based on grant requirements, funding stack composition, and organizational production goals.
• Record grant-related invoices and coding in financial systems, prepare reimbursement packages, and maintain cadence of regular and transparent submissions.
• Complete and submit all contract reporting (financial and programmatic) in coordination with appropriate team members.
• Coordinate all grant closeout needs, including any required audits.
• Manage accurate, complete, and standardized internal grant files.

Key Responsibility: Safety Program (25%)

The compliance & operations manager ensures all organization operations meet and routinely maintain strong safety and security standards. Responsibilities generally include:

• With team input and following up-to-date industry standards, develop or improve safety, security, and emergency policies and procedures for identified functional areas (e.g. build sites, repair sites, stores, driving, volunteers, cyber, etc.).
• Create ongoing training schedule and deliver team and individual training as appropriate.
• Create a certification maintenance schedule and work with identified team members to stay in compliance.
• Act as point-person for coordinating safety-related incidents, questions, or concerns to resolution.
• Maintain appropriate documentation of safety-related incidents and near misses and use lessons learned to strengthen safety practices.

Key Responsibility: Business Administration (15%)

The compliance & operations manager ensures the organization achieves and remains in good standing in key business administration activities. Responsibilities generally include:

• Working with the admin team, research and file on-time, fully compliant registrations, renewals, and certifications associated with our organizational well-being (e.g. state reporting, business licenses, registrations, exemption requests, training certificates, etc.).
• Manage all reporting requirements (e.g. HFHI, loans, etc.) by working with appropriate team members to research, assemble, and submit accurate reports on time.
• Ensure insurance policies adequately cover agency activities at all times; evaluate brokers and execute annual renewal; adjust coverage as needed for third-party and project needs; coordinate any claims.
• Create and manage sharable tracking and task system to manage activities associated with recurring and one-time requirements.
• Support all home closings with process, reporting, recordkeeping, and file management, communicating across parties as needed.
• Complete other relevant projects as assigned (e.g. policy development, troubleshooting, etc.).

Key Responsibility: Organizational Leadership, Teamwork, and Inclusivity (5%)

All team members are responsible for contributing to overall organizational health through positive collaboration, leadership, personal integrity, and a commitment to equity and inclusion. Responsibilities generally include:

• Maintain a "team first" outlook, supporting the success of the team and the mission in attitude, ideas, and actions; lead by example and with active, creative input for growing and improving the organization.
• Meet and endorse organization standards for record keeping and information sharing.
• Contribute to organization events, helping as necessary with setup/takedown, management, networking, various tasks, etc.
• Participate in intentional learning efforts, including events relating to understanding institutional racism and building cultural competency.

REQUIREMENTS

Education and Experience

• Bachelor's degree or equivalent professional work experience
• Five years of relevant, progressively responsible work experience in areas such as grants administration, compliance, operations, safety, finance, business management, or nonprofit administration.

Required Knowledge, Skills, and Abilities

• Exceptionally organized with the ability to prioritize for scheduled and unexpected deadlines
• Demonstrated aptitude for proactive process development, documentation, training, and implementation
• Ability to research, interpret, and apply RCW and other regulatory requirements
• Strong relationship-building skills and an ability to work constructively with a variety of people
• Excellent written and verbal communication skills
• Proficiency with basic math; ability to accurately interpret numbers, budgets, and formulas
• Tech-savvy generally, with a strong understanding of spreadsheets and project management applications; an ability to develop, maintain, and improve shared systems for tracking information, deadlines, and workflows; and an ability to adopt and optimize new technologies
• Proven ability to handle sensitive and confidential information with discretion
• Ability to pass a background and reference check
• Commitment to the South Puget Sound Habitat mission and core values

Preferred Knowledge, Skills, Abilities

• Familiarity with any or all: OSHA standards, public grant requirements, Fair Housing, nonprofit operations
• Understanding and abilities in project management practices
• Proficiency in CRM platforms and developing data and process standards

CORE VALUES

Successful team members share the following core values:

• Diversity, equity, and inclusion: We value diversity and aim to make our workplace and services accessible and welcoming to all, especially those who are most often marginalized and misunderstood.
• People First: We consider the human impact of our decisions and prioritize well-being as well as closing equity gaps.
• Community: We understand that we are connected to one another and that we must root our efforts in trust and collective achievement.
• Future Generations: We strive for lasting change. Our plans, our designs, our decisions don't just impact the here and now; they are opportunities to serve future generations as well.
• Integrity: We do what we say we will do, and we do it honestly, ethically, and equitably. We hold ourselves accountable for our actions.

DETAILS

Reports to: Finance and Administration Director

Supervises: None

Hours: 40 hours per week. Typical business hours with some flexibility for preferred schedules.

Compensation: Hourly: Position range: $31.73-$43.27 (equivalent to $66,000-$90,000 annually); expected hire range: $33.65-$38.46 (equivalent to $70,000-$80,000 annually)

FLSA Status: This position is not exempt from the overtime provisions of the Fair Labor Standards Act (FLSA); it earns overtime for additional time worked.

Benefits: 26 vacation/sick/personal days initially, increasing over time; 13 holidays; 85% employer-paid health, 50% employer-paid dental, 100% employer-paid vision; Simple IRA with 3% match.

Environment: This position will be based in our office located at 910 5th Ave SE in Olympia. It can be reached by car or public transit. The building is accessible. This position will have a desk, computer, and phone line in a designated workspace. Occasional off-site travel is required. Limited regular remote work is acceptable.

Conditions: This position will be regularly required to use a phone, computer keyboard and screen, communicate with others, reach with arms and hands, and sit for extended periods.

Training: This successful candidate will be onboarded and initially trained through a combination of in-person, online, and written training; they are expected to take the initiative to review materials as needed and seek understanding of new developments in order to perform their responsibilities.

Disclaimer: This job description is not to be construed as an exhaustive list of duties nor required skills. Employees may occasionally perform duties outside of their normal responsibilities to meet the needs of the organization.

APPLY

Submit your cover letter and resume through the portal found at: spshabitat.org/learn-more/careers. For priority consideration, apply by 9/27/2026. This position will remain open until filled. No phone calls, please.

South Puget Sound Habitat for Humanity values a diverse and inclusive workplace and strongly encourages applications from individuals of all backgrounds, including those historically underrepresented. If this role excites you but your experience does not match every qualification, we encourage you to apply. We value a range of experiences and perspectives.

South Puget Sound Habitat for Humanity is an equal opportunity employer. This organization does not discriminate in employment and personnel practices on the basis of race, sex, sexual orientation, gender identity, age, disability status, religion, national origin or any other basis prohibited by applicable law.

Updated: September 2026