Compliance Specialist III

Bluetooth SIG, Inc.

Kirkland, WA

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JOB DETAILS

JOB TYPE

Full-time

SKILLS

1st Level Support, Accidental Death and Dismemberment (AD&D), Analysis Skills, Auditing, Bluetooth, Communication Skills, Community Support, Corrective Action, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Management, Database Report Tools, Dental Insurance, Detail Oriented, Employee Assistance Plan, Establish Priorities, Financial Reporting, Flexible Spending Accounts, Health Plan, Healthcare Reimbursement, Long-Term Care, Metrics, Pattern Analysis, Pivot Tables, Power BI, Prescription Drugs, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Project/Program Coordination, Reimbursement, Sales, Surveillance, Team Player, Time Management, Trademarks, Vision Plan, Willing to Travel, Wireless Communications, Wireless Protocols/Standards, Work From Home, Writing Skills

LOCATION

Kirkland, WA

POSTED

30+ days ago

Status: Full-time, employee
Job function: Program Coordinator/Customer Service/Compliance
Relevant work experience: 6 years experience working with customers/members
Career level: Experienced
Office location: Kirkland, WA
Workplace type: Hybrid (a mix of work from home or in office)
Salary Range: $104,000.00 - $113,600.00 annual base

Benefits

Fully paid medical, dental, and vision insurance for employees and eligible dependents
Qualified high-deductible health plan/Health Savings Account/FSA
Employee assistance program
Prescription drug benefits
AFLAC
Long-term care reimbursement
WPFLM reimbursement
Employer-paid short-term and long-term disability
Employer-paid life and AD&D
401(k) plan with company matching and no vesting period
Net-employer 401(k) contribution
Bi-annual bonus program
Minimum 15 vacation days per year
12 company holidays
Personal volunteer time
20 days of maternity/paternity leave
7 sick days per year

The role
The Bluetooth Compliance program protects all Bluetooth SIG members by ensuring the qualification policies are followed by all Bluetooth products. The compliance program ensures members are using the trademarks in accordance with the Bluetooth brand guide and are selling goods and services that have successfully completed both the Bluetooth qualification and declaration processes.
The Compliance Specialist III performs market surveillance to ensure all Bluetooth products are compliant to the Bluetooth requirements and perform audits of existing qualification data to ensure accuracy. This role interacts with all types of member companies from all regions of the world to support them with the process requirements.

Roles and responsibilities

Provide first-tier support for member questions and issues related to Compliance Program process
Own metrics for resolution and pattern analysis to establish baseline for measured improvements to the program and processes
Own the tracking of enforcement data including generating weekly and ad-hoc reporting for management
Provide Tier II escalation support to members resolving violations
Execute surveillance, corrective action, auditing parameters and procedures to verify product compliance to Bluetooth specification
Own the feedback loop between Compliance and Qualification / Membership team
Identify opportunity for process improvement
Take on unique one-off projects and support the gathering of information or execution
10% Domestic or International travel

Skills and requirements

Excellent analytical and creative thinking
Excellent attention to detail and focus on work accuracy
Strong communication and presentation skills, written and verbal to technical and non-technical audiences
Excellent problem-solving with capacity to bring problem to resolution
Takes initiative and gets the job done
Experience working within a multi-national company
Excellent time management and task prioritization skills
Strong ability to step back and see the bigger picture
Exercise good judgment and decision-making skills, particularly in narrow timeframes
High level of professionalism
Strong ability with Power BI or similar reporting tools and presenting data to management
At least 6 years' experience working with customers/members
Highly proficient in Excel working with formulas/pivot tables
Accountable team player
Self-motivated

Additional skills

Online retailer brand compliance experience
Experience with CRM tools

Who we are

At the Bluetooth SIG, our belief in the transformative power of connection is what inspires us every day—because connection can create a better world for us all. And it all starts with our staff.
Joining our team is about more than contributing to the most widely used wireless standard and one of the most recognizable brands in the world—it’s about making a meaningful impact. Whether you’re helping drive the next wave of wireless innovation, protecting the integrity of the Bluetooth brand, or supporting the global community that makes it all possible, your work will help shape how the world connects.
We believe connection has the power to unlock new possibilities for people, businesses, and industries—helping create a world that is healthier, smarter, more efficient, and more sustainable. We also know that great work happens when people feel supported, inspired, and valued. That’s why we’ve built a culture grounded in collaboration, respect, and balance—where you can do important work alongside people you admire and still have space to unplug and enjoy life beyond the office.
Our strength lies in our people. By uniting diverse skills and experiences that span continents and culture and fostering an open and trusting environment, we provide a forum where all voices are valued, and the best ideas rise to the top. At the SIG, we operate in constant pursuit of what’s next. Your curiosity and bold thinking will help ensure we pursue big ideas that have the power to change the world.

About the Company

Bluetooth SIG, Inc.

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