Computer Client Support Technician

Goldbelt, Inc.

Hurlburt Field, Florida

JOB DETAILS
SKILLS
Administrative Skills, Analysis Skills, Automation, Commercial Off-the-Shelf (COTS), Computer Hardware, Computer Maintenance, Computer Networks, Computer Systems, Computer Workstations, Configuration Management, Customer Support/Service, Defense Federal Acquisition Regulations Supplement (DFARS), Documentation, Geospatial Intelligence (GEOINT), Hardware Components, Help Desk, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Intelligence Agencies, Internet Security, Knowledge Base, Linux Operating System, Microsoft Active Directory, Microsoft Windows Server, Network Routers, Network Software, Open Source, Presentation/Verbal Skills, Printers, Problem Solving Skills, Product Development, Record Keeping, Resolve Customer Issues, Sensitive Compartmented Information (SCI), Server Support, Software Development, Systems Administration/Management, Systems Maintenance, Technical Support, Testing, Time Management, Top Secret Clearance, Training/Teaching, United States Department of Defense (DoD), VMWare, Writing Skills
LOCATION
Hurlburt Field, Florida
POSTED
2 days ago
Overview:

Please note that this position is contingent upon the successful award of a contract currently under bid.

 

Goldbelt Nighthawk offers sound solutions in software development and both defensive and proactive cybersecurity. Nighthawk offers an integrated, holistic cybersecurity workforce that is enthusiastic, continuously learning, and progressive. The team is fully committed to implementing dynamic cybersecurity solutions that effectively address the needs of customers. Nighthawk’s flexibility and expertise across the cybersecurity field provides customized solutions to our customer's unique needs. 

 

Summary:

The Computer Client Support Technician provides administration and management assistance for AFSOC’s networks. Duties include, but are not limited to configuration management, maintenance, troubleshooting of NIPR/SIPR/TS client workstations.

Responsibilities:

Essential Job Functions:

  • Technical Support: Provide assistance to users experiencing hardware or software issues, either in person or remotely. This includes troubleshooting problems and delivering solutions to common software and hardware issues.
  • System Setup and Configuration: Install, configure, and maintain computer systems, including hardware components like routers, printers, and servers.
  • Help Desk Management: Manage A2 help desk tickets, respond to requests in a timely manner, and log both problems and resolutions to maintain accurate records.
  • Documentation and Knowledge Base: Create and maintain documentation for troubleshooting procedures and solutions. Develop a knowledge base to assist other technicians and users.
  • User Training: Educate users on how to use software applications and hardware effectively, providing training sessions as needed.
  • Collaboration: Work closely with other Information Technology (IT) staff and departments to ensure all technical needs are met and to escalate issues when necessary.
Qualifications:

Necessary Skills and Knowledge:

  • Ability to diagnose and resolve technical issues efficiently.
  • Strong verbal and written communications skills to assist non-technical users effectively.
  • Familiarity with computer systems, networks, and various software applications.

Minimum Qualifications:

  • A bachelor’s degree in a relevant IT field. Contractor must have and maintain currency of the appropriate level certification in accordance with Department of Defense (DoD) 8570.01-M (or current DoD/DFARS guidance governing IA workforce qualifications).
  • Minimum 5 years of recent IT experience.
  • At minimum, 5 years of experience performing technical assistance and support related to computer systems, hardware, and software required for MS and LINUX operations systems, at least 2 years of experience, within the past 3 years, with Microsoft Windows Server, Microsoft Active Directory, VMWare, Linux server software, and have knowledge on network storage. 5 years of experience administering and deploying geospatial applications and intelligence related automation to support analytical efforts and product development is desired.
  • Minimum 5 years of experience in administering and deploying enterprise level open source and commercial off-the-shelf (COTS) server equipment in support of intelligence organizations.
  • Active TS/SCI clearance is required.

 

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.

 

About the Company

G

Goldbelt, Inc.

Goldbelt, Incorporated is an urban Alaska Native, for‐profit corporation headquartered in Juneau, Alaska. Incorporated on January 4, 1974 following the Alaska Native Claims Settlement Act (ANCSA), Goldbelt’s primary mission is to manage assets and conduct business for the benefit of its more than 3,600 shareholders. Goldbelt first ventured into the logging and timber industry but later expanded its operations into tourism, which still remains an integral part of its operations. Today, the majority of Goldbelt’s revenue and income derives from government contracting and services.

Goldbelt’s shareholder base consists of Alaska Natives who are of Tlingit and Haida descent. The Tlingit and Haida tribes are the indigenous people of Southeast Alaska, whose rich history spans more than ten thousand years in the region. Goldbelt shareholders own the entire 272,000 shares of Goldbelt stock, representing assets in excess of $100 million in addition to over 32,000 acres of land in the vicinity of Juneau. Goldbelt seeks to honor and preserve the Tlingit culture - its history, art, dance, legends, and the traditions of its Alaska Native shareholders. Learn more about Goldbelt Heritage.

The company is named after a richly mineralized zone in Southeast Alaska that encompasses 33,000 acres of Goldbelt’s land holdings— an area that stretches along the mainland from Frederick Sound to Berners Bay. Learn more about Goldbelt Lands.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Other/Not Classified
FOUNDED
1974
WEBSITE
http://goldbelt.com