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Computer Field Analyst (CFA)

Axelon

Oakland, CA

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JOB DETAILS
SALARY
$28–$40 Per Hour
SKILLS
Analysis Skills, Chartered Financial Analyst (CFA), Communication Skills, Computer Networks, Computer Science, Computer Skills, Customer Support/Service, Desktop Administration, Desktop PC, Enterprise Computing, High Tech Industry, Identify Issues, Information Technology & Information Systems, Knowledge Transfer, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Office, Microsoft Product Family, Mobile Devices, Mobile Technology, On Call, On Site Support, Online Chat, Operating Systems, Presentation/Verbal Skills, Problem Solving Skills, Process Analysis, Process Improvement, Team Player, Technical Support, Time Management, Wireless Communications, Writing Skills
LOCATION
Oakland, CA
POSTED
3 days ago

Pay Rate: $28 - $40 per hour
Location: Oakland, CA
Duration: 5 month

Summary:

  • Monday through Friday from 7:30am - 4:30pm with an hour lunch.

Responsibilities:

  • Provide basic technical and administrative service/support for company IT needs through Phone, Web, and Chat channels.
  • Assist clients with service request fulfillment, technical problems, and IT issues involving desktops, laptops, networks, wireless devices, or other technological problems.
  • Provide timely resolution of problems or escalate on behalf of clients to appropriate technical staff.
  • Provide outstanding client desktop support with intermediate level technical understanding and capability (Tier 2) in Microsoft Operating Systems, Microsoft Office 365, and computing in an enterprise network environment.
  • Expertly troubleshoot desktop and mobile computing devices, network, and peripheral issues; diagnose and resolve difficult technical issues requiring in-depth analysis.
  • Provide on-call support after core hours and contact other IT on-call support for urgent issues on applications used by clients.
  • Administer active two-way communications and 'knowledge transfer' within assigned team/function.
  • Foster a strong teamwork culture intra and inter Field Support with team staff, colleagues, partners, and stakeholders.
  • Take ownership and contribute to Knowledge Tool improvement.
  • Assess and ensure process and work conform to existing policies, standards, and guidelines.
  • Identify and support opportunities for process improvement.
  • Demonstrate full understanding of computer desk side support, troubleshooting, and resolution concepts.
  • Complete assignments of moderate or 2nd tier scope and complexity.
  • Select methods, approaches, and tactics to resolve problems and obtain solutions.
  • May participate on project teams.

Requirements:

  • Minimum one year of experience in IT computer field support or face-to-face customer support.

Preferred Skills:

  • AS/BS degree in Computer Science, Management Information Systems, or a comparable quantitative field, or equivalent related work experience.
  • Excellent oral and written communication skills.

About the Company

A

Axelon

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