Computer Operations Manager

PSR Associates Inc

Celebration, FL
2 days ago

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Skills

Analysis Skillsunmatched
Asset Managementunmatched
Best Practicesunmatched
Business Continuity Planning (BCP)unmatched
Business Servicesunmatched
Change Order Managementunmatched
Communication Skillsunmatched
Computer Certificationsunmatched
Computer Operationsunmatched
Computer Scienceunmatched
Computer Securityunmatched
Configuration Managementunmatched
Consultingunmatched
Continuous Improvementunmatched
Customer Satisfactionunmatched
Customer Support/Serviceunmatched
Delivery Managementunmatched
Desktop PCunmatched
Disaster Recoveryunmatched
Documentationunmatched
Hardware Configuration Managementunmatched
Hardware Installationunmatched
IT Service Management (ITSM)unmatched
Identify Issuesunmatched
Incident Responseunmatched
Industry Standardsunmatched
Information Technology & Information Systemsunmatched
Interpersonal Skillsunmatched
Laptop PCunmatched
Leadershipunmatched
Lift/Move 50 Poundsunmatched
Maintain Complianceunmatched
Management of Information Systems/Technology (MIS)unmatched
Mentoringunmatched
Mobile Devicesunmatched
Multiplatform/Cross-Platformunmatched
Needs Assessmentunmatched
Network Supportunmatched
On Site Supportunmatched
Operational Supportunmatched
Operations Managementunmatched
Operations Processesunmatched
Performance Analysisunmatched
Performance Managementunmatched
Performance Reviewsunmatched
Printersunmatched
Problem Solving Skillsunmatched
Process Improvementunmatched
Project Scheduleunmatched
Project Trackingunmatched
Quality Assuranceunmatched
Quality Assurance Methodologyunmatched
Quality Controlunmatched
Regulatory Requirementsunmatched
Service Deliveryunmatched
Service Level Agreement (SLA)unmatched
Software Administrationunmatched
Software Configuration Managementunmatched
Software Patchesunmatched
Software Upgradesunmatched
Succession Planningunmatched
Systems Administration/Managementunmatched
Team Buildingunmatched
Team Playerunmatched
Technical Supportunmatched
Telephonyunmatched
Time Managementunmatched
Willing to Travelunmatched

Description

PSR Associates is a consulting and talent solutions firm that connects qualified IT professionals with great opportunities. Whether you're looking for a contract or permanent position, we can help you find the right fit for your skills and experience. We have a team of experienced recruiters who know the IT industry inside and out, and we work with you every step of the way to ensure a smooth and successful transition. PSR Connecting Talent, Crafting Success.

Computer Operations Manager Position Description

We are seeking a Computer Operations Manager to join our team. The selected candidate will work onsite in Celebration, FL alongside the project team.

Summary:

Manage and coordinate daily activities of the technical team, including project scheduling, monitoring and incident response.
Ensure operational support coverage and adherence to service level agreements (SLAs).
Monitor system performance and availability, ensuring timely resolution of issues.
Develop, implement, and maintain operational standards, procedures, and best practices.
Ensure compliance with internal policies, industry standards, and regulatory requirements.
Plan and manage the integration and support of new technologies into the FDOT environment.
Collaborate with infrastructure and application teams to ensure seamless deployment and support of systems.
Lead, mentor, and develop a team of supervisors, project leaders, and technical staff.
Conduct performance evaluations, training, and succession planning.
Provide input on business continuity planning and disaster recovery strategies.
Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
Perform advanced network and telephony support. Provide on-site support for remote troubleshooting by other Client technical staff. Travel between FDOT locations required 25% - 40%.

Education:

Associate or bachelor s Degree or technical institute degree/certificate in Computer Science, Information Systems, or anther related field. Or equivalent work experience.

Experience:

Minimum of 7 years of IT work experience with exposure to multi-platform environments.

Primary Job Duties/ Tasks:

Lead and manage the delivery of IT services across the program, ensuring alignment with business needs and service level expectations.
Oversee the deployment, configuration, and lifecycle management of IT assets including desktops, laptops, mobile devices, printer, and servers.
Develop and implement IT service management processes: incident, problem, change, and request management.
Coordinate and support enterprise-wide software rollouts, updates, and patch management activities.
Monitor and improve service desk performance, timely resolution of user issues, and high customer satisfaction.
Ensure compliance with IT policies, security standards, and regulatory requirements across all service delivery activities.
Responsible for reading and following the Department s Procedures and Policies.
Responsible for understanding and enforcing the Department s Policies and Procedures.
Responsible for documenting solutions to Technology issues.
Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
Perform other related duties as assigned.
Ability to lift up to 50 lbs.
Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

General Knowledge Skills and Abilities (KSAs):
The selected candidate must be able to apply common knowledge, skills, and abilities in the following areas:

Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
Flexibility: Open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations as accordingly.
Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and Control. The ability to put the ideologies, techniques, and tools into practice.

*** Please note that any false information on your resume or application could lead to the offer being withdrawn or even termination after hire.***

Numbers & Facts

Location

Celebration, FL

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