Assistant Community Manager - Mission Hills Royal American Management, Inc.
Tallahassee, FL30+ days ago
- $22–$24 Per Hour
- Full-time
- Employee
SMART TECH SKILLS LLC
- Tallahassee, Florida, FL
- 3 days ago
- Full-time
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Skills
- Asset Managementunmatched
- Best Practicesunmatched
- Business Continuity Planning (BCP)unmatched
- Business Servicesunmatched
- Change Managementunmatched
- Change Order Managementunmatched
- Coachingunmatched
- Communication Systemsunmatched
- Computer Operationsunmatched
- Computer Scienceunmatched
- Continuous Improvementunmatched
- Customer Relationsunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Delivery Managementunmatched
- Desktop PCunmatched
- Disaster Recoveryunmatched
- Documentationunmatched
- Enterprise Applicationsunmatched
- Establish Prioritiesunmatched
- Governmentunmatched
- Hardware Administrationunmatched
- Hardware Installationunmatched
- Help Deskunmatched
- IT Service Management (ITSM)unmatched
- ITIL (IT Infrastructure Library)unmatched
- Identify Issuesunmatched
- Incident Managementunmatched
- Incident Responseunmatched
- Information Technology & Information Systemsunmatched
- Inventory Managementunmatched
- Knowledge Baseunmatched
- Laptop PCunmatched
- Leadershipunmatched
- Lift/Move 50 Poundsunmatched
- Maintain Complianceunmatched
- Management of Information Systems/Technology (MIS)unmatched
- Mentoringunmatched
- Mobile Devicesunmatched
- Multiplatform/Cross-Platformunmatched
- Network Supportunmatched
- On Site Supportunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Operations Planningunmatched
- Operations Processesunmatched
- People Managementunmatched
- Performance Reviewsunmatched
- Printersunmatched
- Problem Solving Skillsunmatched
- Procedure Implementationunmatched
- Process Improvementunmatched
- Quality Assuranceunmatched
- Regulatory Complianceunmatched
- Regulatory Requirementsunmatched
- Server Supportunmatched
- Service Deliveryunmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Software Installationunmatched
- Software Patchesunmatched
- Software Upgradesunmatched
- Succession Planningunmatched
- Systems Administration/Managementunmatched
- Team Buildingunmatched
- Team Lead/Managerunmatched
- Technical Leadershipunmatched
- Technical Operationsunmatched
- Technical Supportunmatched
- Technical Writingunmatched
- Telecommunicationsunmatched
- Telephonyunmatched
- Time Managementunmatched
- Vendor/Supplier Managementunmatched
- Willing to Travelunmatched
- Workforce Planningunmatched
Description
Benefits:
Location
Onsite: Tallahassee, FL
Travel Required: 25% - 40% to FDOT locations
Experience Level
Senior Level (7+ Years)
Position Overview
The IT Service Delivery Manager is responsible for leading and managing enterprise IT operations, service delivery, end-user support, infrastructure deployments, and technical support teams. This role oversees daily operational activities, IT service management processes, asset lifecycle management, service desk operations, and technical staff while ensuring compliance with organizational standards, SLAs, and security requirements. The ideal candidate combines strong technical operations expertise with leadership, customer service, and process improvement experience.
Key Responsibilities
IT Service Delivery & Operations
- Competitive salary
Location
Onsite: Tallahassee, FL
Travel Required: 25% - 40% to FDOT locations
Experience Level
Senior Level (7+ Years)
Position Overview
The IT Service Delivery Manager is responsible for leading and managing enterprise IT operations, service delivery, end-user support, infrastructure deployments, and technical support teams. This role oversees daily operational activities, IT service management processes, asset lifecycle management, service desk operations, and technical staff while ensuring compliance with organizational standards, SLAs, and security requirements. The ideal candidate combines strong technical operations expertise with leadership, customer service, and process improvement experience.
Key Responsibilities
IT Service Delivery & Operations
- Lead delivery of IT services across the organization to ensure alignment with business objectives and service expectations.
- Manage daily activities of technical support teams, including scheduling, prioritization, incident response, and operational support.
- Ensure service level agreements (SLAs) are achieved and service performance targets are met.
- Monitor system availability, performance, and operational effectiveness.
- Oversee incident, problem, change, and request management processes.
- Lead, mentor, and develop supervisors, team leads, and technical support staff.
- Conduct performance reviews, coaching sessions, and training activities.
- Support workforce planning, succession planning, and team development initiatives.
- Foster a customer-focused and high-performance team environment.
- Oversee desktop, laptop, mobile device, printer, and server support activities.
- Support hardware and software installation, upgrades, configuration, and patching.
- Manage ticket queues and ensure timely issue resolution.
- Provide advanced troubleshooting and escalation support.
- Travel to remote locations for deployments, support, and issue resolution.
- Coordinate enterprise software deployments, upgrades, and patch management activities.
- Support infrastructure, networking, telecommunications, and endpoint technologies.
- Collaborate with infrastructure and application teams to deploy and support new technologies.
- Assist with business continuity and disaster recovery planning activities.
- Oversee deployment, maintenance, and lifecycle management of enterprise IT assets.
- Maintain operational standards and documentation.
- Ensure accurate inventory management and asset tracking.
- Develop and implement operational procedures, best practices, and service management standards.
- Drive continuous improvement initiatives focused on efficiency, service quality, and customer satisfaction.
- Ensure compliance with organizational policies, security requirements, and regulatory standards.
- Document technical solutions, operational procedures, and knowledgebase articles.
- Provide advanced support for network and telephony environments.
- Coordinate troubleshooting activities between technical teams and vendors.
- Support enterprise connectivity and communication systems.
- Associate’s or Bachelor’s Degree in Computer Science, Information Systems, or a related field, or equivalent experience.
- 7+ years of IT operations, infrastructure, service delivery, or technical support experience.
- Experience leading technical teams and managing service delivery operations.
- Experience supporting multi-platform IT environments.
- Experience with:
- Incident Management
- Problem Management
- Change Management
- Request Fulfillment
- Service Desk Operations
- Experience managing IT assets and endpoint deployments.
- Experience supporting enterprise desktop, mobile, server, and network environments.
- Strong troubleshooting and customer support skills.
- Ability to lift up to 50 pounds and perform physical support activities as required.
- ITIL Foundation or similar IT Service Management certification.
- Experience supporting government or public-sector organizations.
- Experience leading enterprise-wide technology deployments.
- Experience with business continuity and disaster recovery planning.
- Experience managing field support operations across multiple locations.
- IT Service Delivery
- Service Desk Management
- Incident Management
- Change Management
- Problem Management
- Asset Lifecycle Management
- Desktop & Mobile Support
- Infrastructure Operations
- Network & Telephony Support
- Patch Management
- Software Deployment
- Vendor Management
- Team Leadership
- Customer Service
- Process Improvement
- SLA Management
- Business Continuity Planning
- Technical Documentation
- Quality Assurance
- IT Operations Management
Numbers & Facts
| Location | Tallahassee, Florida, FL |
| Job Type | Full-time |
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