We are seeking an experienced Computer Operations Manager to support one of our enterprise government-sector clients. This role oversees daily IT operations, manages support teams, ensures system uptime, and drives operational excellence across multiple technology environments.
This is a hands-on leadership role responsible for service delivery, performance monitoring, incident management, team oversight, and field-based support activities.
Lead and manage day-to-day IT operations across multiple sites.
Oversee system performance, uptime, and service delivery metrics.
Direct incident response and ensure timely escalation/resolution.
Supervise technical staff, provide coaching, and conduct evaluations.
Develop and enforce IT operational standards, best practices, and SLAs.
Plan and coordinate technology upgrades, deployments, and integrations.
Support hardware/software installations, patching, and troubleshooting.
Provide advanced support for network and telephony components.
Maintain operational documentation and ensure policy compliance.
Participate in disaster recovery and business continuity planning.
Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
7+ years of IT experience, with at least 3+ years in a leadership or operations management role.
Strong background in production support, enterprise IT operations, and incident management.
Proven experience managing technical teams in fast-paced environments.
Excellent communication, problem-solving, and decision-making skills.
Experience supporting enterprise infrastructure and multi-site operations.
Knowledge of network/telephony systems troubleshooting.
Strong understanding of IT governance, compliance, and operational standards.
Ability to mentor staff and promote a high-performance culture.
Onsite only in Celebration, Florida
Work hours between 7 AM – 6 PM, Monday–Friday (standard or rotating)
On-call rotation required
Must pass a Level II background check
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