Computer Operator

Job Title: Computer Operator
Location: New York State Agency Placent

Type: Full-Time Contract 
Position Summary
Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency and is seeking a highly skilled Advanced Computer Support Specialist to join their technical operations team. The successful candidate will provide comprehensive technical assistance, troubleshooting, and support directly to system users. This multi-channel support model requires resolving complex infrastructure issues in person, via telephone, or from designated remote locations.

This is a dynamic, high-accountability technical role requiring exceptional multi-software competency, quick problem resolution under operational deadlines, and meticulous attention to system status monitoring.
Schedule, Overtime & Compensation Rules

• 
  Standard Schedule: Full-time hours requiring core technical availability.
  
• 
  Holiday Shifts: Staff will work on scheduled holidays only by explicit request of the employer. Holiday hours worked will be paid out strictly at straight pay.
  
• 
  Overtime Provisions: Employees will perform overtime work only at the direct request of the employer. Authorized overtime hours will be compensated at the standard overtime rate.
  

Primary Responsibilities

• 
  User Assistance: Deliver multi-tier technical assistance to computer system users to diagnose, isolate, and resolve system anomalies.
  
• 
  Issue Resolution: Promptly answer technical inquiries and resolve nuanced software or hardware problems for clients across in-person, telephone, and remote environments.
  
• 
  Infrastructure Support: Provide hardware and software administration, focusing on peripheral installations, network printing setups, word processing applications, electronic mail configurations, and primary operating systems.
  
• 
  Terminal Operations: Securely enter operational commands at computer terminals and adjust settings/controls on primary systems and peripheral devices.
  
• 
  System Monitoring: Continuously monitor running operations and rapidly respond to system error messages to ensure maximum up-time.
  

Minimum Qualifications

• 
  Technical Knowledge: Must possess advanced computer and software skills/knowledge well beyond those defined for standard Computer Operators.
  
• 
  Software Competency: Proven, demonstrable mastery across multiple enterprise software platforms and operating systems.