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Computer Operator

Penda Aiken, Inc

Jamacia, NY

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JOB DETAILS
SALARY
$20
SKILLS
Channel Support, Computer Software, Computer Systems, Computer Terminals, Email Management/Administration, Enterprise Applications, Hardware Administration, Hardware Installation, Identify Issues, Multiplatform/Cross-Platform, Network Configuration Management, Operating Systems, Peripheral Hardware, Printing, Problem Solving Skills, Software Administration, Standards Development, Systems Administration/Management, Technical Operations, Technical Support, Time Management, Word Processing
LOCATION
Jamacia, NY
POSTED
3 days ago
Job Title: Computer Operator
Location: New York State Agency Placent

Type: Full-Time Contract 
Position Summary
Penda Aiken Inc. is a staffing firm located in Brooklyn, New York. Our client is a New York State Agency and is seeking a highly skilled Advanced Computer Support Specialist to join their technical operations team. The successful candidate will provide comprehensive technical assistance, troubleshooting, and support directly to system users. This multi-channel support model requires resolving complex infrastructure issues in person, via telephone, or from designated remote locations.

This is a dynamic, high-accountability technical role requiring exceptional multi-software competency, quick problem resolution under operational deadlines, and meticulous attention to system status monitoring.
Schedule, Overtime & Compensation Rules

  • Standard Schedule: Full-time hours requiring core technical availability.

  • Holiday Shifts: Staff will work on scheduled holidays only by explicit request of the employer. Holiday hours worked will be paid out strictly at straight pay.

  • Overtime Provisions: Employees will perform overtime work only at the direct request of the employer. Authorized overtime hours will be compensated at the standard overtime rate.
Primary Responsibilities

  • User Assistance: Deliver multi-tier technical assistance to computer system users to diagnose, isolate, and resolve system anomalies.

  • Issue Resolution: Promptly answer technical inquiries and resolve nuanced software or hardware problems for clients across in-person, telephone, and remote environments.

  • Infrastructure Support: Provide hardware and software administration, focusing on peripheral installations, network printing setups, word processing applications, electronic mail configurations, and primary operating systems.

  • Terminal Operations: Securely enter operational commands at computer terminals and adjust settings/controls on primary systems and peripheral devices.

  • System Monitoring: Continuously monitor running operations and rapidly respond to system error messages to ensure maximum up-time.
Minimum Qualifications

  • Technical Knowledge: Must possess advanced computer and software skills/knowledge well beyond those defined for standard Computer Operators.

  • Software Competency: Proven, demonstrable mastery across multiple enterprise software platforms and operating systems.

About the Company

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Penda Aiken, Inc

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