CA Workload Automation AE (AutoSys Edition), Change Management, Computer Systems, Corrective Action, Customer Support/Service, Data Quality, Documentation, Electronic Medical Records, Epic Systems, IBM Product Family, ITIL (IT Infrastructure Library), Information Technology & Information Systems, Intranet, JCL (Job Control Language), Microsoft Product Family, Microsoft Windows Operating System, Network Operations Center, Print Server, Printing, Problem Solving Skills, Process Improvement, Project Tracking, Software Administration, Systems Administration/Management, Time Management, Unix Operating Systems
About the Role:
As a Computer Operator this position will be responsible for monitoring the activities of a large-scale data center. His or her responsibilities will range from performing first response to system failures/problems to investigating and resolving operational issues across a variety of computing environments including online and batch applications.
This position is a part time role and may include off shift hours, weekends, and holidays.
- Shift: 1pm to 9pm
- Weekend Hours are 7am to 5pm
Tasks and Responsibilities:
- Take predetermined corrective action to restore service for HFHS clients.
- Restart jobs, restore files, recreate reports, and resolve system issues.
- Process third party remittance files via Web or Intranet connections
- Monitor work schedules to help ensure timely completion of batch jobs.
- Process visitors to the Data Center to safeguard the integrity of data/equipment.
- Review and install modifications to the environment following established Change Management standards and practices.
- Configure Microsoft Print Server queues for HFHS clients.
- Configure LRS Output Management for Epic EMR software.
- Triage all printing issues and take corrective action or refer as needed.
- Review Internet bandwidth usage for compliance to HFHS policies and standards
- Create formal recommendations for process improvements.
- Writes, maintains, and publishes operational documentation.
Education & Experience Required:
- High School Diploma or G.E.D. equivalent required.
- Ability to work nights, weekends, and holidays when required.
- Associates Degree (IT related field) preferred.
- Three plus (3+) years of IT experience preferred.
- Microsoft Print Server experience preferred.
- LRS Enterprise Output Server experience preferred.
- ITIL certifications preferred.
- LRS/Microsoft Print Server Software preferred.
- WCC (AutoSys) Software preferred.
- IBM JCL, Utilities and supporting third party software preferred.
- UNIX and Windows commands and Utilities preferred.
Additional Information
- Organization: Corporate Services
- Department: Infras Operations
- Shift: Rotating
- Union Code: Not Applicable