Computer Service and Technology Technician

About this opportunity

This Opportunity is for an experienced computer and network technician, to service and maintain our customers Restaurant and Retail Point of Sale systems at their business locations.

As a full-service point of sale (POS) company, we supply the hardware and software businesses use to run their business, process payments, track inventory, and manage sales. The POS industry is a great place to have a career and most people who enter this specialty market end up making it their career. Globally the industry is growing to over $133 billion and is rapidly shifting toward cloud-based mobile systems and contactless payments, allowing merchants to operate from smartphones and tablets.

The components of a POS system include

• Hardware: The physical tools to ring up sales. This includes touchscreens, barcode scanners, receipt printers, payment terminals, kiosks, and kitchen video systems
• Software: It tracks what you sell, determines how you order it, tells the kitchen how it should be prepared, what server and table ordered it, updates your stock automatically, keeps track of all the restaurants’ orders by person, and calculates and prepares all the customers’ receipts, transacts all payments, and generates sales reports,

RESPONSIBILITIES INCLUDE

Field Service Responsibilities

Traveling to the customers’ location and troubleshooting the POS hardware and networks and providing onsite resolution. In addition to the hardware mentioned above you will also be responsible for trouble shooting all components of the POS network including managed switches, firewalls, access points, credit card terminals and handheld pay at the table devices, Cabling - Cat 5 and 6 network cabling & RS232.

Non-Field Service Responsibilities

Other responsibilities include -Inside repair of the above equipment, staging new systems for installation, making cables, and installing new systems into the customers’ locations.

Detailed Responsibilities:

• Stage, Install, configure, and maintain POS systems, software applications, and install system updates.
• Learn the configuration and setting up of our POS Software Applications (Listed Below)
• Provide on-site and remote support and troubleshooting to end users.
• Perform routine maintenance and inspections to ensure optimal performance of equipment.
• Provide second-level technical support for servers, touchscreen terminals and tablet hardware, software, and peripheral issues
• Diagnosing and resolving advanced hardware technical issues escalated from the L1 & L2 support team.
• Perform root cause analysis to identify recurring technical problems and develop solutions.
• Excellent in troubleshooting break/fix issues of windows, IOS tablets and Android terminals.
• Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN
• Collaborate with IT team members on projects, upgrades, and implementations.
• Maintain accurate records of work performed, issues, and resolutions using the company’s ticketing system.
• Train and mentor junior technicians as needed.
• Build and maintain strong relationships with customers and ensure user satisfaction.

SKILLS NEEDED

• Associate or bachelor’s degree in information technology, Computer Science, or related field, or equivalent work experience.
• Knowledge and experience in network configurations, Cat5-6 cabling, switches, routers, and access points
• Knowledge of operating systems including Windows, and IOS
• Ability to manage physical workload.
• Ability to work independently and as part of a team.
• Ability to prioritize and multitask.
• Familiarity with remote desktop tools and support software
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Experience:

• 2 years’ experience in servicing computer equipment or other related fields
• Knowledge of restaurant operations is helpful.

Cardinal has been in business for 53 years. we service both Restaurant and Retail businesses and are a primary supplier of POS Systems to the St Louis restaurant industry.