Computer Software Specialist 3

MLGW is the nation’s largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds.  Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service.  We provide a full range of customer-oriented services, including a major role in the economic development for our customers. 

MLGW recognizes that our greatest assets are our employees and value diversity, equity, and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan.  We are dedicated to corporate social responsibility through community volunteerism and giving.  

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.
 
The essential responsibilities of the Computer Software Specialist 3 will report to the Supervisor. Apply advanced-level business and information technology system practices and/ or project management methodology in analyzing information requirements to determine hardware/ software solutions; develop project plans and implement, develop, or maintain enterprise information systems to meet project deliverables. Apply advanced-level business and information technology system practices and/or project management methodology in the performance of the job. Assess, plan, design, develop, configure, execute, install, maintain, or modify, enterprise systems, web applications, client server applications, mainframe, network and/or personal computer operating systems, relational database management systems, utilities, and related software. Analyze/ monitor and troubleshoot system performance; recommend modification of existing/ purchased systems or development of new systems to meet information requirements; develop specifications for problem resolution. Monitor, control, and coordinate new information system developments to ensure maximum utilization and efficiency of software capability and inclusion in long-range strategic planning. Facilitate the investigation of requests for information system studies to determine their merit and recommend acceptance, rejection, or an alternative solution. Confer with technical, professional, and managerial personnel to obtain data and determine information requirements; translate user needs into cost effective solutions. Provide technical guidance and assistance concerning software applications and system developments and operations. Keep abreast of changes within the Information Technology area; serve as MLGW's representative while working with vendors on hardware/ software purchases, implementations, and problem solutions; assist in the development and maintenance of MLGW computer standards and procedures. Operate Division’s vehicle and computer hardware/ software equipment. Perform other duties as directed. 

Qualification Requirements:     
 To perform the Computer Software Specialist 3 role, you must have:                                                                                                                                                

-Bachelor's degree in Computer Science, Engineering, Information Systems or Business with a concentration in Information Systems or Math with a concentration in Computer Science or Bachelor's degree with a minimum of 12 hours college accredited Information Technology or Information Systems courses plus four (4) years of Division experience in database, computer hardware/software, mainframe, networking, programming, or system analysis skills depending on departmental need.

-(External candidates must have at least six (6) years of equivalent experience and meet proficiency requirements).

-Must have at least one (1) year of demonstrated experience as the primary support person for a particular system or application and at least demonstrated knowledge and skills in one (1) or more of the following:  Database: Oracle SQL, PL/SQL. Applications Development: Oracle Application Framework (OAF). Oracle Forms and Reports, BI Publisher, XML Publisher, Oracle Workflow, Oracle API's, APPWORX scheduler, Data Modeling and Extraction, Procedures, Packages, Functions, Triggers, Cursors, Alerts, Business Events, and other database objects using SQL and PL/SQL. Application Support: Oracle E-Business Suite applications R12 or higher with major strength in Oracle Time & Labor (OTL), Payroll, Self Service, OLM, Pension, Insurance, HR and Compensation.   

-Must have a valid driver's license from state of residence. 

-Physical Working Conditions:  Works inside under good conditions. Subject to sitting for long periods of time at computer terminals, eye fatigue, grasping/reaching for technical manuals/printouts and distinguishing color, and occasional light lifting, bending, stooping/ crouching to load computer equipment, paper and carry materials. Requires sedentary work involving standing or walking for brief periods, exerting up to 10 pounds of force on a regular basis; and some dexterity in operating office equipment.

Additional Information: