Computer Specialist Columbia, MD Contract Rate: DOE
Perform installation and repair services to mobile systems such as In-Car Computers, In-Car Camera and Body Worn Camera along with their associated peripherals.
Coordinate with end users to perform installations and repairs to IT related equipment along with user training with computer systems at agency fixed site facilities.
Installation and configuration of audio logging software utilized with radio communication workstations.
Provide regular reports on service and other division related activities.
Travel to multiple agency facilities is required ranging from Queen Anne's County to Somerset County on the east coast of Maryland.
After hours support as needed.
Management of and timely response to web help desk tickets (expectation is a ticket is responded to within 24 hours of receipt on a non-urgent issue, urgent issues should be followed up on immediately and if travel is involved response within 4 hours).
Install, configure, test, and maintain mobile data computers (using Windows OS), printers and scanners.
Install, configure, test, and maintain all camera systems to include the Body Worn Camera for the Trooper Installation and configuration of audio logging software (INFORM).
Support the Waterloo/Jessup, Maryland Mobile Systems Unit.
Create clear, concise documentation of system updates, project work assigned, troubleshooting processes as requested.
Create clear and concise documentation/guides for the systems deployed by ESD.
Train end users in the use of all ESD related systems.
Preferred Experience:
Professional experience with the technologies below:
Windows OS
In-Car Camera (Dashcam) and Body Worn Camera systems