X\Personnel \POSITIONS CURRENT \FO Finance and Operations \0033.FO Computer Specialist Support \0033.FO PosDes 03.22.docx POSITION DESCRIPTION Position Title Computer Specialist Support Number 0033. FO FTE 1.0 Classification Classified non -exempt Report To Director of Information Technology Date 0322 General Description and Purpose Supports the daily operation of all user hardware and software answers inquiries from user offices conducts software and hardware training for users as needed . Primary FunctionsResponsibilities 1. Responsible for daily operation of personal computer software and hardware . 2. Carry out users requests relative to the various kinds of information needed. 3. Inform all users of usage procedures. 4. Monitor the system noting and responding to emergencies. 5. Train administrative staff support staff and faculty in use of software programs both individually and in group settings. 6. Perform basic troubleshooting hardwaresoftware problems and make basic repairs as needed. 7. Assist with the evaluation and modification of computer and network requirements. 8. Handle all incoming telephone calls. 9. Maintain an inventory of computer related supplies. 10. Prepare operatingtraining manuals purchase orders etc. 11. Assist users with reports and queries. 12. Work with vendors to purchase return and track computer hardware and software. 13. Other duties as assigned by the Director of Information Technology. Coordination and Accountability Tasks Assist all levels of the college with planning using maintaining and optimizing usage of hardware and software. Supervises the Following Staff None Required Knowledge Skills Abilities and other Characteristics 1. Knowledge of computer components computer troubleshooting procedures Microsoft Office and Microsoft Operating Systems. 2. Service -oriented attitude 3. Excellent interpersonal skills and the ability to communicatework effectively with a diverse college community. 4. Excellent oral and written communication skills. 5. Capable of dealing with multiple priorities under stressful conditions. 6. Must be willing to quickly learn all aspects of the college specific software . 7. Capable of moving a minimum 100 lbs. and ability to carry 15 -45 lb. loads over 50 yds. multiple times in a 4 hour period. 8. Ability to work on feet standing walking constant movement for a 4 hour period. 9. Ability to bend stoop kneel twist climb crawl and lift objects for a 4 hour period. X\Personnel \POSITIONS CURRENT \FO Finance and Operations \0033.FO Computer Specialist Support \0033.FO PosDes 03.22.docx Experience Previous experience working in an Information Technology environment is preferred. Education Bachelors degree in computer science andor related field preferred . Certifications andor Licensure CompTIA A Work ConditionsEnvironment Work conducted primarily in Computer Center. Other Position may require occasional travel as well as evening andor weekend work. Acknowledgement of Receipt and Agreement By signing below I acknowledge that I have received and reviewed a copy of this position description. In addition I agree to strive to effectively perform and comply with the job duties and responsibilities outlined in this description. ____ _____ Employee Name Printed Date ____ Employee Signature