Sign upLog in

Computer Support Associate 1

Sunrise Systems Inc

Moline, IL

Apply
JOB DETAILS
SALARY
$25–$26.50 Per Hour
SKILLS
Agile Programming Methodologies, Asset Disposal, Audioconferencing, Computer Networks, Computer Security, Desktop PC, Equipment Maintenance/Repair, Identify Issues, Information Technology & Information Systems, Intranet, Inventory Management, Knowledge Base, Microsoft Office, Operational Support, Operations Processes, Order Supplies, Printers, Problem Solving Skills, Procedure Development, ServiceNow, State Laws and Regulations, Trouble Tickets, Videoconferencing
LOCATION
Moline, IL
POSTED
30+ days ago
Job Title: Computer Support Associate 1
Job ID: 26-01948
Location: Moline, IL, 61265
Duration: 18 months on W2 contract
 
This is a 1st Shift onsite with flex start 7/8am- 5/6pm
 
• Some driving to other Quad City area locations is possible if additional support coverage is needed (less than 5% of the time)
Job Description: Will provide onsite deskside Tier 2 support to the World Headquarters location through performing the following duties
 
Job Duties:
 
  • Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
  • Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
  • Responsible for effective e-mail communications and ability to create and maintain basic
  • documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance, or other service records--handling standard facilities administration requests
  • Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
  • Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
  • Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
 
Job Requirements:
 
  • Knowledge of computing and networking concepts and fundamentals-
  • -Experience with AV/Conference Room support is required
  • Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.
  • Knowledge with agile methodology
  • Knowledge of computer security policies and a general overall knowledge of computer security concepts.
  • 1 year or more IT experience preferred, but recent college graduates will be considered.
 
Compensation:
 
The hourly rate for this position is between $25.00-$26.50 per hour.  
 
Factors which may affect starting pay within this range may include [geography/market, skills, education, experience and other qualifications of the successful candidate].
 
Benefits:
 
Sunrise offers ACA compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.
 
Contact:
Vinay Kumar:  Vinay.c@sunrisesys.com Direct: (732) 837-0448 | URL: Sunrise Systems Inc.

About the Company

S

Sunrise Systems Inc

Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.

We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.

Our collective business experience spans over two and a half decades and ranges from:

  • Business, management, and technical fields
  • Information technology consulting and software solutions.
  • Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
  • Motivating technology staff and establishing partnerships with Fortune 500 companies

Sunrise Systems has a vast range of competence in:

  • Design, development, and support of cloud-based solutions from simple to highly complexed
  • Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
  • Data processing and data migration
  • Application re-engineering and platform migration
  • Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.
COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1990
WEBSITE
http://www.sunrisesys.com/

Resume Resources

Free Resume TemplatesFree Resume Builder