Computer Support Associate I - Infrastructure

Computer Support Associate I (Infrastructure Engineer)

Comp: 25.50 + PTO, medical, dental vision, 401k
Schedule: Mon–Fri, 7:00 AM – 3:00 PM

Overview
This is an onsite Tier 2 deskside support role supporting end users with device deployment, system upgrades, and day-to-day IT operations. The position is very hands-on and requires strong technical troubleshooting skills along with the ability to follow established processes and documentation.

Key Responsibilities

• Deploy new computers and replace outdated hardware across the organization
• Perform Windows 10 to Windows 11 upgrades and ensure successful user transitions
• Image, configure, and set up desktops and laptops for end users
• Manage IT asset lifecycle including tracking, updating, and disposal
• Maintain accurate records and update tickets within ServiceNow
• Follow knowledge base articles and established procedures to resolve issues
• Troubleshoot hardware and software issues within defined support scope
• Identify recurring issues and escalate when outside standard processes
• Support general IT operations including equipment setup and maintenance
• Lift and move hardware such as computers and printers (up to 50 lbs)

Technical Qualifications

• Solid understanding of basic networking and desktop support concepts
• Experience with scripting tools such as PowerShell or Python
• Proficiency with Microsoft Office and standard enterprise applications
• Working knowledge of IT security concepts and best practices
• Ability to troubleshoot issues using documented solutions and processes

Additional Requirements

• Strong communication skills and ability to document work clearly
• Ability to follow structured processes and operate independently
• Comfortable working in a physically active, hands-on environment
• Valid driver’s license and ability to travel locally if needed
• 1+ year of IT experience preferred; strong recent graduates will be considered

Education

• Degree in Information Technology or related field, or equivalent experience
• High School diploma or equivalent required

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