Title: Computer Support Associate
Location: Moline IL Duration: 2 year contract
Job Description:
To provide onsite deskside Tier 2 support to the John Deere Commons location we well as assistance to Deere’s remote Training and Demo sites through performing the following duties Job Duties:
Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix. TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.
Responsible for effective e-mail communications and ability to create and maintain basic
documents/records: TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates – exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests
Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the scope of established procedures.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.
Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.
Job Requirements:
Knowledge of computing and networking concepts and fundamentals
Ability to use standard desktop load applications such as Client Office plus intranet and internet functions.
Knowledge of computer security policies and a general overall knowledge of computer security concepts.
1 year or more IT experience preferred, but recent college graduates will be considered
Up to 25% travel time as this position supports the Deere Training and Demo sites as well.
Education Requirements:
Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent
Additional Information:
This is a 1st shift, ONSITE position (with some travel as mentioned above)
OT/weekend/ On-call is possible but rare
In addition to the requirements listed in the template, this position also includes travel to remote locations across the country that are not large enough to have onsite IT teams. Thanks & Regards
Numbers & Facts
Location
Moline, IL
Salary
$20–$25 Per Hour
Skills
Asset Disposalunmatched
Computer Networksunmatched
Computer Securityunmatched
Desktop PCunmatched
Equipment Maintenance/Repairunmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Intranetunmatched
Inventory Managementunmatched
John Deere Equipmentunmatched
Knowledge Baseunmatched
Maintenance Servicesunmatched
Operational Supportunmatched
Operations Processesunmatched
Order Suppliesunmatched
Printersunmatched
Problem Solving Skillsunmatched
Procedure Developmentunmatched
Product Demonstrationunmatched
ServiceNowunmatched
Trouble Ticketsunmatched
Willing to Travelunmatched
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