Computer Support Associate

Payrate: $30.41 - $30.41/hr.
 
Responsibilities:

• Provide onsite IT infrastructure support for employees, contractors, and business partners.
• Diagnose and resolve hardware, software, operating system, and peripheral issues.
• Perform workstation deployments, replacements, upgrades, and lifecycle management activities.
• Support employee onboarding, offboarding, and equipment provisioning processes.
• Manage local inventory, asset tracking, equipment storage, and asset audits.
• Coordinate warranty repairs, vendor support, and hardware break/fix activities.
• Support conference rooms, collaboration technologies, printing services, and audio/visual equipment.
• Troubleshoot network connectivity issues including wired, wireless, VPN, and remote access technologies.
• Execute incident, request, and task management activities through ServiceNow and other approved platforms.
• Assist with major incident response, site outages, and business continuity activities.
• Perform infrastructure support for local servers, network equipment, and manufacturing or engineering systems when required.
• Support cybersecurity initiatives, compliance activities, software deployments, and operating system patching efforts.
• Partner with centralized support teams to resolve complex technical issues.
• Develop and maintain technical documentation, operating procedures, and inventory records.
• Participate in after hours support and site critical response activities as needed.

 
Required Qualifications:

• Experience providing desktop and infrastructure support in an enterprise environment.
• Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.
• Experience with Microsoft 365 applications and services.
• Working knowledge of Active Directory, device management platforms, and endpoint support tools.
• Experience supporting network connectivity issues and basic infrastructure troubleshooting.
• Strong customer service, communication, and relationship management skills.
• Ability to manage multiple priorities and work independently with limited supervision.
• Ability to lift and move computer equipment and perform physical installation activities.
• Valid driver's license and ability to travel locally as business needs require.

 
Preferred Qualifications:

• Experience supporting manufacturing, engineering, or field operations environments.
• Experience with ServiceNow incident and request management processes.
• Knowledge of asset lifecycle management and inventory controls.
• Experience supporting conference room technology and collaboration platforms.
• Familiarity with cybersecurity controls, endpoint protection, and compliance requirements.
• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.
• Relevant industry certifications such as CompTIA A+, Network+, Microsoft, or equivalent technical certifications.

 
 
Pay Transparency: The typical base pay for this role across the U.S. is: $30.41 - $30.41/hr. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 

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