Computer Support Associate

Aditi Consulting

Moline, IL

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JOB DETAILS

SALARY

$24–$25.50 Per Hour

SKILLS

Agile Programming Methodologies, Artificial Intelligence (AI), Asset Disposal, Audioconferencing, Automotive Automation, Communication Skills, Computer Networks, Computer Security, Consulting, Desktop PC, Detail Oriented, Email Management/Administration, Equipment Maintenance/Repair, Health Plan Membership, Hospital, Identify Issues, Information Technology & Information Systems, Insurance, Intranet, Knowledge Base, Messaging Technology, Microsoft Office, Operational Support, Operations Processes, Order Supplies, Organizational Skills, Presentation/Verbal Skills, Printers, Problem Solving Skills, Procedure Development, Purchasing/Procurement, Reimbursement, ServiceNow, Short Messaging Service (SMS), Speech Technology, State Laws and Regulations, Team Player, Technical Support, Telephony, Trouble Tickets, Videoconferencing, Writing Skills

LOCATION

Moline, IL

POSTED

30+ days ago

Payrate: $24.00 - $25.50/hr.

Summary:
This position involves providing onsite deskside Tier 2 support. The role requires performing standard processes and operations that are stable and consistent, with a focus on resolving trouble tickets and supporting infrastructure needs.

Responsibilities:

Perform and monitor standard processes or operations, such as imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.
Document, record, and distribute information, including updating assets in Asset Center and following knowledge base (KB) articles for problem resolution.
Manage effective e-mail communications and create/maintain basic documents and records, such as contact lists, process logs, problem incidence reports, and customer information updates.
Recognize and resolve problems within pre-established and documented solutions, and report issues that fall outside established procedures.
Maintain equipment, supplies, and data supporting processes or operations, including scheduling routine equipment maintenance, ordering supplies, and monitoring inventory.
Apply technical knowledge in supporting processes or operations, such as understanding basic printer operations and troubleshooting end user tickets.

Qualifications:

1 year or more IT experience preferred, but recent college graduates will be considered.
Knowledge of computing and networking concepts and fundamentals.
Experience with AV/Conference Room support is required.
Ability to use standard desktop load applications such as Microsoft Office, plus intranet and internet functions.
Knowledge of agile methodology.
Understanding of computer security policies and general computer security concepts.

Desired Skills:

Strong problem-solving skills and the ability to troubleshoot technical issues effectively.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Attention to detail and strong organizational skills.

Pay Transparency: The typical base pay for this role across the U.S. is: $24.00 - $25.50 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.

Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting

privacy@aditiconsulting.com

.
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy .

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About the Company

Aditi Consulting

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